Do they post here or does anyone know them or someone who works there?
Joe
Joe
Do they post here or does anyone know them or someone who works there?
Joe
Well, i got 4 pieces of curly pyinma from them on January 26th, and they were supposed to be gallery grade, but i didnt think they were. Two days ago, i looked over on the wood rack and saw a dark mark on one piece of it. I grabbed it and couldnt believe the crack that had formed. It goes way down in the wood too, so its pretty much a useless piece of wood. I checked the other three pieces and one of them is cracked also. Ive got a couple thousand dollars worth of wood in my wood rack, and havent seen any of it do this. What happened?
Joe
I bet it was not kiln dried.... maybe it dried too fast in your shop. That is usually what makes wood split like that.
It's winter and the humidity inside a house really goes low. If the humidity gets much below 45% wet wood can dry out too fast.
Did you check the moisture level when you got it?
Kim
No i didnt. Its in my garage, not my house, but its pretty dry out there. Ive bought wet wood before and it hasnt done this though. I wanted to let it acclimate before i turned it round, but i guess i should have turned it round right away and sealed it. The guy at Griffin said it had sat in their warehouse for over a year and didnt crack.
Joe
My garage is, for the most part, temperature controlled. I have two heaters with adjustable thermostats in there that keep it at 68-70 degrees. Considering this wood has only been in my hands for a couple weeks, im guessing that it was just wet. Its hard to believe it sat in a wharehouse in colorado in the thin air for a year and two weeks of indiana weather caused this, but i suppose its possible. Maybe its not their fault, but im still not gonna buy from them again.
Joe
What's the humidity level in there ?
That wood is green if they waxed the ends.
I dont know what the humidity is, but i know its pretty dry. I have a bowl of water for wet sanding, and it evaporates pretty quick.
Joe
My garage is, for the most part, temperature controlled. I have two heaters with adjustable thermostats in there that keep it at 68-70 degrees. Considering this wood has only been in my hands for a couple weeks, im guessing that it was just wet. Its hard to believe it sat in a wharehouse in colorado in the thin air for a year and two weeks of indiana weather caused this, but i suppose its possible. Maybe its not their fault, but im still not gonna buy from them again.
Joe
I can't understand that this person says he'll never buy from Griffin Exotic Wood again. He clearly improperly handled the wood and we have extensive drying instructions (there is a link on every page for "common questions") and the wood was not marked dried? I admit this is one of my frustrations when customers blame the business when they didn't do the right thing. We still haven't lost a single piece like the one he received, not even a check out of 50+, after well over a year on the shelf. I guess a responsible and reasonable customer is what we want, but it is natural to be frustrated when you ruin a nice piece of wood. We go to great lengths to mark all dried pieces and we stand behind that, but all you guys with experience know, even a dry piece could crack when put in a garage with no protection. This just makes me appreciate the good customers more and wish that people like this would give us another try rather then drop us over something of this kind. Anything we can do to make this drying issue more clear on our site, please let us know . . .