The REAL problem with pool

I can tell you one crazy new idea that most pool rooms are NOT trying:
Good, well-maintained equipment.

So many guys are looking to do a poolroom/whatever combo,
that they end up half-assing the poolroom part.

Yeah yeah, I know the theory... only a handful of pool players are serious
enough to care. But I think there's more of us than they realize and we'll shoot
for 6 hours a night if the equipment's right.

I absolutely do not go there for the sandwiches, jukebox, drink specials, cigar bar,
internet darts, or live music. If that was my main thing, I wouldn't go to a pool hall,
I'd go to a bar.

Here's a wild idea First Break in Sterling VA is trying...
Screaming speed metal on Saturday nights.

This is a player's room with freshly-done diamonds with pro-cut pockets.
What the...?!

Ya well they need something to keep those diamonds in there unless they have another fire;)

1
 
I feel a big problem is not getting the youth participating enough. If room owners just took a Saturday or Sunday during the slow day hours and have free pool for kids under 16 we could see some new money. All other sports encourage youth to play them and we know few will become professional athletes but they usually become life long fans and spend thousands of dollars in their lifetime on merchandise and other things.
 
it's AMAZING what a "female friendly" environment will do to enhance overall business

The bars and the poolrooms are 2 different animals in this area.
the bars are out in the country, the poolrooms are in the city.

Both have leagues.

The bars have pool B/C its all they do around here (drink & play pool)
The poolroom(s) rely on food & beverage sales.

There aren't too many attractive women in either place. :(
I go to the poolroom to play the players. Attractive women are just eye-candy <----- Did I really just say that ?!? :eek:

I go to the bars to have a few and bang some with league players. There is only 2 bars (currently) I'll get/play action .

I guess bottom line it does indeed boil-down to "who" your customer base is made from.
Great posts CJ ! :thumbup:


Yes, very few pool rooms even know how to cater to women, they don't "real eyes" they are the key that unlocks the door to prosperity.

We've done a lot of market research on this topic and it's AMAZING what a "female friendly" environment will do to enhance overall business. And the jukebox does much more damage than imaginable to the overall concept - people will tend to stay less time, spend much less and come back less frequently (which leads to thousands in lost business, and repeat customers) ....besides those drawbacks jukeboxes are awesome, they bring in 600-700 a month. :rolleyes:
 
The rub is that pool players, real players, are broke and tight unless it's flushing what little money they have gambling. There are always exceptions but this is the rule. These people will not buy table time no matter how cheap you make it. Most of the enthusiastic players who are not broke have realized you can get your own practice setup at home for next to nothing these days. They also will not buy significant table time even though they can afford to. It's a perfect storm alright, for sinking pool.

Fortunately, like cockroaches pool will not get extinct. There is too much durable equipment already in existence that will be around for hundreds of years. It will just find a low level to exist at and that will be it. Sadly we are nowhere near the bottom yet. Those with big plans based on pool are headed for yet more heartache.



JC

Recently, one of the best pool rooms in the area (Snookers in RI) raised their all day special prices by a couple of bucks. 12-6 (maybe 11:30), you could play for $12 instead of $10. I was told that most of the players stopped coming there, and the owner soon reverted back to the old prices and maybe even lowered them. Sad when you get a revolution over a 33 cent an hour price increase. Then again, some of those guys will spend an hour making a gambling set for $10 and then complain the whole time they are playing how it's unfair and then quit.
 
Yes, very few pool rooms even know how to cater to women, they don't "real eyes" they are the key that unlocks the door to prosperity.

We've done a lot of market research on this topic and it's AMAZING what a "female friendly" environment will do to enhance overall business. And the jukebox does much more damage than imaginable to the overall concept - people will tend to stay less time, spend much less and come back less frequently (which leads to thousands in lost business, and repeat customers) ....besides those drawbacks jukeboxes are awesome, they bring in 600-700 a month. :rolleyes:

I totally agree, CJ. I've been saying all along that women won't hang around where there are men acting badly, and if you add a jukebox to the mix, which only seems to appeal to young kids who don't mind having their eardrums damaged --- Say good bye to decent men and women as customers.

When I see a juke box in a pool room, I usually don't bother going in because I know the owner is targeting another type of customer. I wish him luck with that choice, because a lot of kids can't spend much money.
 
I think pool rooms close because when their lease runs out, the landlord raised the rent and that breaks the bank. I don't think you can just keep raising the hourly rates. If you love pool and play several hours a day, it is real costly at $10 per hour in today's economy.

--Jeff


the real estate boom has hurt pool, its too expensive now.

there are not enuff kids coming up to replace the old farts dieing off, its attrition. Thats the real problem

Video games, Facebook and internet havent helped either.


in the 70's and 80's everyone was taking pills and coke gambling and did nothing to promote pool to kids back then, so now there are not many pool players under 40.

times change, things come and go, pinball is just about history too, a wonderful game.

Disco is gone........so goes lots of other things in life.
 
Yes, very few pool rooms even know how to cater to women, they don't "real eyes" they are the key that unlocks the door to prosperity.

We've done a lot of market research on this topic and it's AMAZING what a "female friendly" environment will do to enhance overall business. And the jukebox does much more damage than imaginable to the overall concept - people will tend to stay less time, spend much less and come back less frequently (which leads to thousands in lost business, and repeat customers) ....besides those drawbacks jukeboxes are awesome, they bring in 600-700 a month. :rolleyes:


your right about that, pool rooms that make girls feel comfortable do much better than hardcore gambling joints. That however aint going to salvage pool. Its good on the micro level not the macro level.
 
I totally agree, CJ. I've been saying all along that women won't hang around where there are men acting badly, and if you add a jukebox to the mix, which only seems to appeal to young kids who don't mind having their eardrums damaged --- Say good bye to decent men and women as customers.

When I see a juke box in a pool room, I usually don't bother going in because I know the owner is targeting another type of customer. I wish him luck with that choice, because a lot of kids can't spend much money.

Some of the more memorable rooms I've visited -- like Comet and Mr Cues -- have had classic rock piped in and playing softly in the background. That's preferable to some of the stuff people pay to listen to at ear-splitting levels at many spots.

Lou Figueroa
 
Yes, very few pool rooms even know how to cater to women, they don't "real eyes" they are the key that unlocks the door to prosperity.

We've done a lot of market research on this topic and it's AMAZING what a "female friendly" environment will do to enhance overall business. And the jukebox does much more damage than imaginable to the overall concept - people will tend to stay less time, spend much less and come back less frequently (which leads to thousands in lost business, and repeat customers) ....besides those drawbacks jukeboxes are awesome, they bring in 600-700 a month. :rolleyes:

CJ,

You are correct....again.:wink:

When my Dad first introduced me to the game in 1968 when I was 13 he first took me to a bowling alley that had a couple of tables. The problem was that if they were both occupied, we had to wait too long to get a table.

So, he then he took me to a hall that had a 'couples only room' & asked the owner if he could take me in that room. The owner allowed it.

The point is that a guy could not take a lady into a pool hall without all the you know what that would happen & a probable fight. This owner 'real eyesed' back then that 'couples' were a kinder gentler clientele with much less hassles.

That owner was ahead of the times.

Best to Ya'.
Rick
 
The day a juke box entered a pool room was the beginning of the downfall of the game. Only the very young can tolerate the variety of loud music that juke boxes spit out. So with a juke box, you've just kicked out half your pool playing population. The same goes for video games. They only work if they're in a contained area well away from the playing area.

A big part of the problem is in fact, that pool room owners are trying to squeeze out profits from too many sources. Pool tables, a bar, and leagues, with control over the music depending on the time of day and day of the week are a formula that I've seen work.

Management has to be hands-on. They can't just open their doors and then come back later to pick up the cash. They have to put themselves in the mix with their customers and find out what works and what isn't working.

Decent fast food helps as well. I think a full blown restaurant and all the headaches that go with it isn't necessary.

People get tired of me complaining about certain loud music I'm sure, but like I've said before, I'm sure not the only one that certain music can run off. CJ said it's a mistake to let a few people dictate the music being played and he's spot on! When I use to see the poolrooms full everywhere, there was not one jukebox in any of them.
 
Some of the more memorable rooms I've visited -- like Comet and Mr Cues -- have had classic rock piped in and playing softly in the background. That's preferable to some of the stuff people pay to listen to at ear-splitting levels at many spots.

Lou Figueroa

Yep, and I can't recall one person ever complaining about classic rock played at a normal level.
 
Yep, and I can't recall one person ever complaining about classic rock played at a normal level.

Let me be the first:


"I'm so sick of the same old played out songs for the past 20+ years, I never want to hear them again" NEW MUSIC PLEASE!!!!!


there I'm finished. and its true, Classic my ass-played out is what it is. I cant stand hearing the same song over 5,000 times
 
Yep, and I can't recall one person ever complaining about classic rock played at a normal level.

About five years ago I was in Mr Cues in Atlanta.

It's a huge place and there's maybe two dozen tables going, guys playing throughout the room and there's the piped in classic rock. Otherwise, not a sound, other than pool balls.

It's mid-afternoon and the next song that comes up on the sound system is "Roxanne" by The Police. There's that very distinctive opening set of repeating guitar chords and drum. And then... after the guitar chords and the drum stop... at just the right moment... half a dozen guys in the pool room break out in a falsetto and sing out "Roxanne" all across the pool room.

Then, there's nothing but dead silence for a second

Sting goes on to sing about no red dress tonight.

And then, muted giggles pop out from across the pool room, as everyone realizes what had just happened.

Lou Figueroa
 
I can tell you one crazy new idea that most pool rooms are NOT trying:
Good, well-maintained equipment.

So many guys are looking to do a poolroom/whatever combo,
that they end up half-assing the poolroom part.

Yeah yeah, I know the theory... only a handful of pool players are serious
enough to care. But I think there's more of us than they realize and we'll shoot
for 6 hours a night if the equipment's right.

I absolutely do not go there for the sandwiches, jukebox, drink specials, cigar bar,
internet darts, or live music. If that was my main thing, I wouldn't go to a pool hall,
I'd go to a bar.

Here's a wild idea First Break in Sterling VA is trying...
Screaming speed metal on Saturday nights.

This is a player's room with freshly-done diamonds with pro-cut pockets.
What the...?!

Just go to Q-Masters in Va. Beach to see how a poolroom should be. (1996 Q-Masters had 38 tables, 2005 they had 53 tables, 2013 they have 75 tables)
1. Great well maintained equipment.
2. Clean well maintained bathrooms
3. Awesome Food, fully stocked bar, good prices
4. Nice specials, buy lunch 1hr. free pool, buy dinner 1 hr. free pool, Tuesdays (Military appreciation day) Active Duty, Retired Military and their dependents shoot for free
5. Friendly Staff with young, beautiful Waitresses
6. Pro shop (Dave Bollman) cue sales, repairs, lessons
7. NO Jukebox, music is controlled by the house usually Classic Rock and a Med./Low level to drowned out distractions of others while you play.
 
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It's a catch 22. A pool room has a very high % fixed cost. The variable cost is negligible by comparison. Very similar to a golf course. Volume is everything. You make money off of " monied" people. Problem is, the per square foot cost of floor space in and around higher tier demographics is substantially higher. The more well to do Customers you want to attract aren't going to the seedier areas to play pool. The pool halls can't get a high enough pool fee to justify locating in the nicer areas. Bottom line, I think it will become increasingly more difficult for a pool only/primarily business to survive.

Out of that 21 million pool playing number, what % are primarily league players? I'll bet it is 75% or higher. Assuming that is true, the answer is rather obvious, I.e., you have to figure out how to attract and profit from the leagues. Unfortunately, that still leaves the challenge of how to create revenue from 10 am to 7 pm.

I think one thing that needs to happen is for the facility to be vertical to decrease the per sq foot cost. Perhaps the 2nd story is primarily the more hard core pool where the first story may have a smaller number of bar boxes. That facility needs to be located in a reasonably nice, safe location near enough to the higher end demographic so the money will find it easy to go there. With that said, it must offer alcohol, good quality "bar food" and excellent service. The owner has to be creative. How about afternoon retiree leagues? How about a Monday afternoon Women's league?

My experience in business is if you offer a good product with great service in a decent, accessible, safe location, you will prosper. To be absolutely blunt, most pool rooms I've seen don't come across as being very friendly to your casual pool player. They're generally located in areas I wouldn't be in for any other reason. The service generally sucks, it would be better if it could be self serve. Here's another way to view it. If that pool hall were a restaurant, in the same location, with the same quality level of food and service, it would be out of business inside of a month. So why should it expect to survive as a pool hall?
 
I can tell you one crazy new idea that most pool rooms are NOT trying:
Good, well-maintained equipment.

So many guys are looking to do a poolroom/whatever combo,
that they end up half-assing the poolroom part.

Yeah yeah, I know the theory... only a handful of pool players are serious
enough to care. But I think there's more of us than they realize and we'll shoot
for 6 hours a night if the equipment's right.

I absolutely do not go there for the sandwiches, jukebox, drink specials, cigar bar,
internet darts, or live music. If that was my main thing, I wouldn't go to a pool hall,
I'd go to a bar.

Here's a wild idea First Break in Sterling VA is trying...
Screaming speed metal on Saturday nights.

This is a player's room with freshly-done diamonds with pro-cut pockets.
What the...?!

There's a new room in Decatur, Al called Six Pockets, that room owners might want to keep a eye on. He has about 25 Diamonds, all new and spaced apart where you don't have to wait on someone on the next table. He has a full bar and a good menu, as he was in the Restaurant business for many years. Its non- smoking with a nice smoking deck outside. He has a 10.00 entry nine ball tournament ,with Calcutta on Friday night and a 10.00 entry 8 ball with Calcutta on Saturday night and has been having over 30 every time I have went. I don't know what he has going during the week. He also has a lot of nice looking ladies that seem to be regulars already. He has new leather couches along the walls on a built up platform. This is the nicest room I have been to in a long time, and two days a week, all the pool you want to play for 5.00.
 
Fast Eddies in New Milford, CT

Up here in the eastern NY / western CT areas, an old road player, Eddie Locke, bought up the dilapidated "Busters Billiards and Amusements" in New Milford, CT, and transformed it into a hopping pool hall with meticulously set up Gold Crowns (which are recovered every six months to stay eligible as a stop for Mike Zuglan's Joss tour) and other amenities.

The "other amenities" are actually what sets Fast Eddies -- Eddie Locke's room -- apart from your average run of the mill poolroom. Along with the usual pool leagues, weekly tournaments, professional tournaments, etc., he also has dart leagues (a whole area of the poolroom is dedicated to darts), a fully equipped stage for live bands, probably the best beer, wine, and spirits selection for 50 miles around, and some food.

628x471.jpg


http://newstimes.com/news/article/Fast-Eddie-s-more-than-just-another-pool-hall-3615154.php

If you like music, good eats and drinks, and pool, you can come down to Fast Eddies on those days playing the music you like (he puts up a schedule both in house, online at the Fast Eddies website, and on Facebook).

Or, if you like your pool sans music or distractions, he has quiet days and nights as well.

Eddie's trick? *Ask* your patrons what they like, listen, and implement it. Customers love it when they have input into a business, the proprietor listens to them, and the business becomes "localized" to what they like.

-Sean
 
There's a distinct lack of concern for the patrons themselves.
Remember this is the age of selfishness. What's in it for me?

The old marketing adage is still true: it takes far less money to keep your current customers happy than to gain new ones. So how do you keep them happy enough to stay, spend money, and bring in their friends? Feed their ego and give them a reason to be loyal. Nothing trumps dissatisfaction more than loyalty. This is true in many aspects of life.

How do you create loyalty? There are lots of ways, but the bottom line is, people want to be recognized, they want to be a part of something, they want to feel special, and they want something to be proud of.

Find (or create) ways to include and recognize the common customer. Greet them by name when they arrive, and wish them well when they leave. Ask their opinion ( even if you don't want or need it) about your room, its amenities and features.

For example, put up a bulletin board (or a gallery on your website) to display photos of your customers having fun, winning etc. ( like the 300 club at the bowling alley or the triple xxx "180" club in the dart world)

Give out VIP or player of the month awards.
Ask customers for their favorite songs to put on the jukebox.
Find artists, cue makers or musicians in your customer base and display their work on your walls or play their music.

Create loyalty and pride for your room to the point that people will defend it.
Create a team and challenge other rooms, which will benefit both rooms.
Create a team and challenge other businesses. Joes bar and grill versus the first state bank. Back in the day, even the Chicago board of trade had a team.

Bring in the youth, which brings in the parents and relatives. And of course creates new players and customers for the future. Create school versus school teams, or east side versus west side, and give them plenty of recognition via the website, newspaper or local tv.

These are just some basic ideas, I think you get the drift.
Bottom line is, word of mouth is the best reference you could ever ask for.

Very good post.
 
Yes, happily married or not, most men like to be in the presence of attractive females and if they are not around they {at least unconsciously} know they could spend their time in "better" places. Doing EVERYTHING you can do to provide outstanding service to the female clientele is the "secret" to success.....ignore this and you're missing out.

I know there are some that will scorn this simple marketing plan, and that's fine, I do understand why. From the pure business end what I'm saying is profound in it's effectiveness. Women are the key to the billiard club business, plain and simple.

If your pool room isn't doing well I don't even have to look inside, I can tell you that you don't have enough attractive women. I can also guess that your bathrooms aren't "women friendly" and that probably goes for your menu, music (please don't tell me you have a jukebox), it's the "kiss of death" to let your customers control the music/atmosphere).

I wouldn't take ANY amount of money to have a jukebox - in effect, you're handing over the "keys" of your atmosphere to anyone with a quarter. :eek: And no, it doesn't matter how good the music is on the jukebox or that it has an automatic element that keeps the music from stopping. There's no excuse for not controlling the music, yet this vital component is so often neglected. I can discuss for an hour why music is so important.

The management is key to maintaining a healthy, safe environment for the ladies - lude, sexist behavior can NOT be tolerated in any way, shape or form. 'The Attraction Game is the Teacher'

Along with there being more singles now than anytime in history. I agree, the ladies will bring in the men.
 
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