Totally not True! Hasn't this taught you anything?
Would you call this great condition?
- Thread starter bowiebill
- Start date
So in the grand scheme of things there are only 5 stars and 1 star transactions, can he not complain about the issue of you listing it as "great" if you offered a refund and shipping?
Calling him a con, ok.
I am not as experienced with selling cues as you but I have worked in customer service my whole life, and as a contractor offer a 100% customer satisfaction guarantee, sometimes I won't do business with someone in the future and I lost money. But I stand by my policy. I said you provided good customer service, so you get all fussy with me cause I said I would have handled it differently, sorry I am just stating my opinion.
neither one of you is a con. both have a legitimate grip with the other. and neither one sees that.
dont jump on the op as he believes he was wronged. just because you dont, doesnt mean is a creep.
howard did what he thought was right by offering everything back plus shipping.
the right thing for both would be for howard to pay for the refinish of the butt sleeve only and apologize for misrepresenting the cue.
and for the op to apologize for over reacting.
all sellers can make mistakes. and all buyers are entitled to not have an item misrepresented.
dont jump on the op as he believes he was wronged. just because you dont, doesnt mean is a creep.
howard did what he thought was right by offering everything back plus shipping.
the right thing for both would be for howard to pay for the refinish of the butt sleeve only and apologize for misrepresenting the cue.
and for the op to apologize for over reacting.
all sellers can make mistakes. and all buyers are entitled to not have an item misrepresented.
A twenty year vet in the cue selling game does not "miss" the blemish and fail to disclose it to buyers. It begins to look like you use the full refund as a cover to not list the condition properly. A convenient fall back if the unsuspecting buyer complains. Would you have relisted the cue with disclosure of the condition, or just relisted as great condition and run it again?
There is no possibility you did not know the condition of the cue with that many years experience, it just doesn't fly.
Karma has brought you two together and you both deserve it.
batalarms
Ebony Hoppe Fanatic
The unreasonable OP would never be happy with the refinish or the time it took,etc.The correct solution was offered and refused.If the buyer was unhappy he should have returned the cue.It is unreasonable to keep the item and then demand an expensive full refinish.The OP has been known to do this kind of thing before.This is a straight up con.The OP threatened the seller with a neg feedback if he didn't comply.This nit is a con and a liar.Don't let this guy con you too.
lol
looks like your experienced in sales also hell i got my 2800 positive feedback by deception.
looks like your experienced in sales also hell i got my 2800 positive feedback by deception.
Link to auction. You miss the blem in the pics too?
You offered his money back, that's all you owe him.
if he didn't send it back , anything else is his problem.
"Condition" is a subjective term. You may describe something as Excellent condition or
great condition and it may be such that it was never taken out of the original storage
material, someone else may have taken out and used it several times and decided they
didn't like it, maybe by that time it's a bit dirty and clearly used. It's a different standard
from person to person.
Have you ever looked at a girl you thought was drop dead gorgeous but your buddy just
shrugged and said, 'ehhhh, she's alright"
You had a duty to ask questions, to ask for more photos. To me spending $600 on
something would have lead me to grill the seller. I'd need every detail, and if I wasn't
satisfied I either would withdraw my bid or wouldn't bid at all. $600 is a pretty penny to
me and I wouldn't let myself spend it on a cue I wasn't sure about.
I understand your son wanted the cue, but if you intended to fix it you should have let
him know or told him, "you understand that it's used and looks like it's used?" then he
had the option whether or not to return it and look at something else since it is his cue.
Consider that most sellers wouldn't have responded to return emails or offered you any
kind of refund, this guy offered you a complete refund and shipping. I think that's kind
of above and beyond.
I think he was held accountable, it seems by everyone but you. No other bidder exceeded
your bid amount and he's said he thought the cue should have brought more
than it did. Everyone else bid what they the cue was worth, apparently you thought
it was worth more than they did. They held him accountable by not bidding more than
you.
Dude, this is on you. You son seems to be alright with it. If he wants it fixed then that's up to him,
if you want to pay for it, that's up to you. If you would have taken a refund you could probably have
a new cue from a different cue maker that doesn't need fixed.
Post of the year in my book :thumbup:
Cue
With the amount of positive feedback Greg has there have been a lot of happy customers. He tried to rectify the situation by giving a full refund. What else can he do? Giving a $175 refund on a $610 cue is ridiculous. If you thought it was that bad you should have gotten the refund. Obviously you didn’t feel you could get a similar cue for the same price.
With the amount of positive feedback Greg has there have been a lot of happy customers. He tried to rectify the situation by giving a full refund. What else can he do? Giving a $175 refund on a $610 cue is ridiculous. If you thought it was that bad you should have gotten the refund. Obviously you didn’t feel you could get a similar cue for the same price.
The buyer paid for one thing and got something else. There is nothing that is a con about asking for a partial refund to cover the amount of diminished value due to the condition difference from what was advertised and paid for verses what was received, or to cover the repair to put it into the condition that was advertised and paid for. The seller doesn't have to do this of course, and can instead just offer a full refund including shipping, but for the buyer to ask the seller to consider other reasonable solutions is not in any way a con and alternative solutions like that happen all the time.
Many people also believe that the seller should get a negative feedback for not disclosing obvious damage even if they undo or are willing to undo the deal and give a refund, with the thought being that offering a refund doesn't somehow make it ok that the seller lied about the condition of their item, or was so negligent that they didn't even bother to look at the item before listing it or shipping it, and so the deal was still a very negative experience in their mind because of that level of deceit or gross negligence, refund or not.
Then send it back and take the refund which was offered several times.
I didn’t ask for $175.
I asked him to cover the cost of repair and no more than 100. Philippi will charge $170 to repair it. I was going to pay the difference and make the trip to get it fixed.
To the OP...
Since you're obviously a professional consumer, what pictures and questions/answers were exchanged with the seller before you CHOSE to bid on the item? Considering his phone number is clearly on every single eBay auction or any other classified ad he has, most certainly you did your due diligence before tossing out your bid.
I'm sure others would like to see the conversation exchange between the two of you.
Looking forward to seeing this as I'm sure it will help clear up anything that hasn't been touched on.
And the term "great" is relative to the the item being sold. It definitely didn't say minty mint. "Great" is an overall term taking it all into consideration. As an educated informed buyer, it's up to you to educate yourself instead of expecting "mint".
Anyway, enough of that. Share the pics you asked for along with the conversation.
Standing by...
Since you're obviously a professional consumer, what pictures and questions/answers were exchanged with the seller before you CHOSE to bid on the item? Considering his phone number is clearly on every single eBay auction or any other classified ad he has, most certainly you did your due diligence before tossing out your bid.
I'm sure others would like to see the conversation exchange between the two of you.
Looking forward to seeing this as I'm sure it will help clear up anything that hasn't been touched on.
And the term "great" is relative to the the item being sold. It definitely didn't say minty mint. "Great" is an overall term taking it all into consideration. As an educated informed buyer, it's up to you to educate yourself instead of expecting "mint".
Anyway, enough of that. Share the pics you asked for along with the conversation.
Standing by...
i found the completed auction and it appears that the area in question (perhaps the size of a penny) is the part of the butt sleeve which was photo'd
so i can't see how the seller was hiding anything....an oversight by the seller and buyer
so i can't see how the seller was hiding anything....an oversight by the seller and buyer
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batalarms
Ebony Hoppe Fanatic
The OP doesn't say much about his threatening the seller with neg feedback if he doesn't meet his demands.That my friends is extortion.That is why eBay removed his neg feedback.It is against eBay rules to threaten the seller using neg feedback as a weapon.This guy is a scammer! Period!
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