Bedwards
Registered
I recently picked up a Jacoby Ultra Pro shaft at a local pro shop and after getting it home and playing with it I noticed there is a black spot/smudge on it that now that I saw it I can’t unsee it. I found myself having to constantly rotate the cue when aiming in order to avoid it.
I contacted Jacoby and after some emails back and forth and sending them some pics they said to take it back where I bought it and exchange it.
The shop is a two hour round trip so I called ahead and explained the situation and made sure they had the correct shaft in stock. The guy on the phone confirmed they had some and they would take care of me.
When I got there I was greeted by the owner so I explained the situation again. He took a look at the shaft and agreed that would be annoying and said he knows people that would refuse to play with it. But then suggested I just rotate the cue so I don’t see it like that was an acceptable solution. I said that doesn’t work for me and he said I would need to take it up with Jacoby then.
I showed him the email thread from Jacoby telling me to go there for the exchange but that wasn’t good enough for some reason. So I ended up leaving without any resolution.
I contacted Jacoby again and they are supposed to be sending a new shaft to the shop so I can hopefully complete the exchange. I’m waiting on them to confirm it has been shipped but at this point I will be surprised if anything goes smoothly.
Both of these businesses are highly respected which is why I guess I’m so confused why this has been so difficult. I mean should it really take more than a dozen emails, several phone calls and six hours in the car to exchange something I’m not happy with? It seems like this should have been so simple.
Sorry for being so long winded and rambling. Just a bit frustrated.
Thanks,
Brian
I contacted Jacoby and after some emails back and forth and sending them some pics they said to take it back where I bought it and exchange it.
The shop is a two hour round trip so I called ahead and explained the situation and made sure they had the correct shaft in stock. The guy on the phone confirmed they had some and they would take care of me.
When I got there I was greeted by the owner so I explained the situation again. He took a look at the shaft and agreed that would be annoying and said he knows people that would refuse to play with it. But then suggested I just rotate the cue so I don’t see it like that was an acceptable solution. I said that doesn’t work for me and he said I would need to take it up with Jacoby then.
I showed him the email thread from Jacoby telling me to go there for the exchange but that wasn’t good enough for some reason. So I ended up leaving without any resolution.
I contacted Jacoby again and they are supposed to be sending a new shaft to the shop so I can hopefully complete the exchange. I’m waiting on them to confirm it has been shipped but at this point I will be surprised if anything goes smoothly.
Both of these businesses are highly respected which is why I guess I’m so confused why this has been so difficult. I mean should it really take more than a dozen emails, several phone calls and six hours in the car to exchange something I’m not happy with? It seems like this should have been so simple.
Sorry for being so long winded and rambling. Just a bit frustrated.
Thanks,
Brian