Cuemaker problem pics
- Thread starter JMiller1975
- Start date
Every cue maker I have ever dealt with I have come across issues and here is the most common thread in my own experience.
If I have an issue this is the process I go through if I have a problem.
Call the cue maker and express my issue and after that there are 3 options:
1) ask the cue maker to fix the problem, and if it can’t be fixed then redone.
2) ask for a partial refund and keep said product.
3) ask for a refund if it cannot be resolved.
With the aforementioned steps I as the customer feel like the situation is resolved.
I saw the original post about asking how to deal with situations when things don’t go right. The thing that really concerns me is when you get a refund and then continue to bash someone after you receive the money back. Taking a swing at a cue makers reputation over joint protectors cost him way more then just this specific transaction and the original post also stated that you didn’t want to drag his name through the mud but caved to pressure from the community because they wanted to know who it was.
In closing I know that If someone comes to him with an issue I know he has the ability to fix it and make the customer happy and cue makers aren’t perfect but there is always a solution that doesn’t end in malicious intent.
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If I have an issue this is the process I go through if I have a problem.
Call the cue maker and express my issue and after that there are 3 options:
1) ask the cue maker to fix the problem, and if it can’t be fixed then redone.
2) ask for a partial refund and keep said product.
3) ask for a refund if it cannot be resolved.
With the aforementioned steps I as the customer feel like the situation is resolved.
I saw the original post about asking how to deal with situations when things don’t go right. The thing that really concerns me is when you get a refund and then continue to bash someone after you receive the money back. Taking a swing at a cue makers reputation over joint protectors cost him way more then just this specific transaction and the original post also stated that you didn’t want to drag his name through the mud but caved to pressure from the community because they wanted to know who it was.
In closing I know that If someone comes to him with an issue I know he has the ability to fix it and make the customer happy and cue makers aren’t perfect but there is always a solution that doesn’t end in malicious intent.
Sent from my iPhone using Tapatalk
I'd have to disagree with what I quoted from you, I have learned sincerely apologizing when I make a mistake can go real far. We aren't talking about a single inlay being off, so how those JP got out the door is beyond me.
If OP's account is true regarding his communication with Cohen, I think a simple "I am sorry" or an apology of sorts would have gone a long way. I would guess this thread wouldn't have been made, or much less likely would have been made.
realtor1618
Registered
It’s real simple. If you don’t want your reputation to take a hit because of bad workmanship don’t let it out of your shop for everyone to see. These joint protectors should have never left the shop. They did, so that’s the dick move in my opinion.
Well, by that logic, why do the inlays on the cue not look messed up in the same picture? Somehow the camera is only distorting the joint protector and not the cue
I could never do business or order a cue from a builder that thinks like JC posted.
“As a cue maker, the most I can do is to offer you your money back if I you’re not happy.”
Well, that type attitude tells me you’d never want to order a cue from him if that’s his
assessment. My goodness, there is a lot more the cue maker could and should do.
Look, you can never solve a problem until and unless you first recognize that one exists.
There’s a problem here. The cue maker performed unsatisfactorily. He was paid not to.
Quid pro quo.....this for that.....Cohen got the quid part ($$$$) but the customer never
got a quality product. Eddie’s shitty workmanship didn’t satisfy the quo part of quid pro quo.
What should the cue-maker do first?
The first thing is to acknowledge the problem, accept full responsibility for being the cause,
express sincere contrition over what happened, apologize to the customer & ask the customer
what would make them happy at this point fully realizing without hesitation that if a refund is requested,
the least the cue maker could do is refund full payment the next day including the customer’s return shipping.
Tell the customer when the check will be mailed which had better be the very next day Then ask the customer
to contact the cue maker if there’s any problem with the refund. Lastly, close with the mention that you hope
the customer is pleased with his cue & contact him if there’s ever any issues with the cue he made.
And by the way, the cue-maker shouldn’t quibble about reimbursing the customer any and all out of pocket
expenses for returning the protectors. If a cue maker has any genuine contrition over poor workmanship,
the diminutive added cost for return shipping would be included with the customer’s refund. It seems or sounds
like some forum members think there’s some secret wall of protection or immunity cue makers get to enjoy.
Bullshit, you get paid to do a quality job and when you don’t, then you live up to the music & make things right.
The best way is embrace LL Bean’s Golden Rule #1 and when you are not sure, then LL Bean Golden Rule #2.
“As a cue maker, the most I can do is to offer you your money back if I you’re not happy.”
Well, that type attitude tells me you’d never want to order a cue from him if that’s his
assessment. My goodness, there is a lot more the cue maker could and should do.
Look, you can never solve a problem until and unless you first recognize that one exists.
There’s a problem here. The cue maker performed unsatisfactorily. He was paid not to.
Quid pro quo.....this for that.....Cohen got the quid part ($$$$) but the customer never
got a quality product. Eddie’s shitty workmanship didn’t satisfy the quo part of quid pro quo.
What should the cue-maker do first?
The first thing is to acknowledge the problem, accept full responsibility for being the cause,
express sincere contrition over what happened, apologize to the customer & ask the customer
what would make them happy at this point fully realizing without hesitation that if a refund is requested,
the least the cue maker could do is refund full payment the next day including the customer’s return shipping.
Tell the customer when the check will be mailed which had better be the very next day Then ask the customer
to contact the cue maker if there’s any problem with the refund. Lastly, close with the mention that you hope
the customer is pleased with his cue & contact him if there’s ever any issues with the cue he made.
And by the way, the cue-maker shouldn’t quibble about reimbursing the customer any and all out of pocket
expenses for returning the protectors. If a cue maker has any genuine contrition over poor workmanship,
the diminutive added cost for return shipping would be included with the customer’s refund. It seems or sounds
like some forum members think there’s some secret wall of protection or immunity cue makers get to enjoy.
Bullshit, you get paid to do a quality job and when you don’t, then you live up to the music & make things right.
The best way is embrace LL Bean’s Golden Rule #1 and when you are not sure, then LL Bean Golden Rule #2.
Hey Bavafongoul
Since you don’t know all the details including the OP TO NOT SPEAK ON THE PHONE TO GET IT RIGHT !!!
Send threatening verbiage to the cue maker at 9:00 at night and follow it up 20 minutes later with the same aggressive tactic demanding the person drop his entire life and demand something be done.
If you don’t know the whole story maybe you should keep quiet. Some keyboard warrior wants to complain about something where there are only partial truths should probably keep his mouth shut.
The lesson here is talk to the cue maker and he will make it right. Threaten his buisness and his livelihood and he will not work with you.
END OF STORY
Sent from my iPhone using Tapatalk
Since you don’t know all the details including the OP TO NOT SPEAK ON THE PHONE TO GET IT RIGHT !!!
Send threatening verbiage to the cue maker at 9:00 at night and follow it up 20 minutes later with the same aggressive tactic demanding the person drop his entire life and demand something be done.
If you don’t know the whole story maybe you should keep quiet. Some keyboard warrior wants to complain about something where there are only partial truths should probably keep his mouth shut.
The lesson here is talk to the cue maker and he will make it right. Threaten his buisness and his livelihood and he will not work with you.
END OF STORY
Sent from my iPhone using Tapatalk
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This turned out a happy ending but OP had to post pictures to drag his name down.
OP got a full refund and how many cue makers or JP makers you know did that?
Remember Searing screwing that one guy? Did that get resolved?
OP got a full refund and how many cue makers or JP makers you know did that?
Remember Searing screwing that one guy? Did that get resolved?
I personally emailed Eddie early today with a link to this thread if he felt like addressing what was said, as of right now all we have is words from one side, that said pictures of the work is worth a million words IMO.
Sorry Pal, Cohen knew about the shoddy work when he sent them out.
The jokes on the OP.
There has to be some sort falling out during communication and Cohen sent them out like that on purpose.
Kind of like yelling at the cook...he will still make your burger but he'll do it after scratching his ass and putting that secret ranch sauce on.
Know what I'm saying.
There has to be some sort falling out during communication and Cohen sent them out like that on purpose.
Kind of like yelling at the cook...he will still make your burger but he'll do it after scratching his ass and putting that secret ranch sauce on.
Know what I'm saying.
Maybe he had a blue glue spill and was temporarily blinded, lol. Regardless, if he wants to address the issue he has been notified about it.
And my man Shooting Hank, I am still waiting for you to explain how the ringwork on the JP is distorted by the camera lens, but somehow the ringwork on the cue(in the same picture) the ringwork isn't distorted, :grin: I was quite looking forward to your explanation and have my popcorn ready.
$700. Fook outta here. Who does he think he is, Picasso?
If he had any class, hed send those out free of charge and put it up to learning experience or refund your money asap. Look at the bright side, he pulled this stunt on my whole cue, at least caps dont need to hit the ball.
If he had any class, hed send those out free of charge and put it up to learning experience or refund your money asap. Look at the bright side, he pulled this stunt on my whole cue, at least caps dont need to hit the ball.
This thread has gotten out of control. Mods please delete if possible.
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Put it this way. This ended well. Money refunded. We’ve heard worst stories with no money back.
There is no embarrassment. He sent them out. His work alone proves that he’s good. You must’ve pissed him off or we don’t know entire story.
There is no embarrassment. He sent them out. His work alone proves that he’s good. You must’ve pissed him off or we don’t know entire story.
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Its called business buddy. If you charge someone for work expect to get hit with praise or criticism. Who the ef are you to tell me what i can and cant do with money i spent. I spent time waiting for a product that came messed up, theres a hundred other guys i could have gone to and now ide have to wait months if not years for it. Refund my ass. Youre probably the biggest ahole on yelp and other sites, acting all high and mighty here.
If the OP was a tool in their correspondence, Eddie should have told him to go f*&# himself and sent the money back, like a man.
If that was the supposed reason he sent out shitty work, that would be a total bitc* move, talk about a girly ass, passive-aggressive thing to do, and then to return the guys money on top of it. It's like growing a set of balls, then chopping them off.
If that is the case, I'll be bad-mouthing the guy every chance I get like I do Sly.
JC
Coos Cues
What could be a simpler solution than that?