Cuemaker problem pics
- Thread starter JMiller1975
- Start date
animatedvmaker
Banned
So, other then $15, plus the shipping costs, 2 times, you received a full refund.
It sounds to me like he just had a lot of trouble making the joint protectors, and did the best that he could.
They should have been flawless, and he should have, and probably did know of the flaws, before shipping them to you.
At least he did the right thing in the end though, and you almost all of your money back.
I assume he probably learned a big lesson too, due to all the time he wasted, trying to make the joint protectors for you, and this probably will not happen to any customers again in the future.
Maybe he could have asked you if you would keep them for a 50% discount, or something.
I think they still look very nice, other then some very small flaws that would only be seen when looking up very close.
I guess the flawed joint protectors ended up in the trash, which I think is sad. I think they were beautiful.
When work like this is sent out, it's a real slap in the face to a customer
If these were $100 JPs I'd tell OP that he got a great deal.
7 times that amount, I'd be furious.
Just say "they didn't turn out, here's your payment refunded" and be done. Actually sending these out and making the guy pay for return shipping, wow. Save everyone the hassle
TAP TAP TAP TAP
Like I said, worst-case scenario is sending out shitty workmanship hoping the customer will be ok with it or won't complain, you hit the nail on the head sir.
This thread has gotten out of control. Mods please delete if possible.
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Mjb
I disagree with you.
The time /hassle/ being misled and receiving an inferior product makes the op the victim
And in no way was Eddie right
As Tate said he should never have let the j/ p’s out of his shop.
Is that the quality he wants people to see as the type of work he does ?
Did he think/ hope the op would accept them?
Jmho
I disagree with you.
The time /hassle/ being misled and receiving an inferior product makes the op the victim
And in no way was Eddie right
As Tate said he should never have let the j/ p’s out of his shop.
Is that the quality he wants people to see as the type of work he does ?
Did he think/ hope the op would accept them?
Jmho
LMFAO I forgot about the Wheat Bucks.
Letting those JP's out of his shop will cost him a lot more than just refunding the money.
If you have ever been in any respectable cuemakers shop you will likely see a bin with half made stuff and wood that didn't make the cut. That is where these should have gone.
If you have ever been in any respectable cuemakers shop you will likely see a bin with half made stuff and wood that didn't make the cut. That is where these should have gone.
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Blue glue might have saved those JPs.
This is true. I saw an absolute monster cue from a top tier maker which he would never sell due to an imperfection in one of the ivory points. Was not spaced evenly compared to the others.
As for OP, it is crazy that some of the circles turned out as what look like ovals. That would seem to be the easier part of making the rings.
Cue-makers generally don't like to make joint protectors since it is not their primary business. i.e., cues.
Some customers also want fancy, elaborate protector designs completed within small pieces of wood.
Alton has admittedly complicated matters with his amazing craftsmanship producing protector designs.
Cue-makers don't have the time or inclination to compete with his skills but they'll still make protectors.
Cohen is a talented cue-maker. He makes some amazing designs. I think his "Doom" cue is just terrific.
I spoke with him once about building a design I wanted but I found his demeanor somewhat curt & dismissive.
Anyway, I passed up ordering a cue; Eddie is indeed talented but a cue-maker's attitude is more important.
Cue-makers that truly care can always make a mistake but they admit it & try to make things right with customers.
Those that become defensive, uncooperative, or worse, unresponsive cast a giant shadow over good cue-makers.
Like the OP, when Bob Owen built my last cue, I asked him if he'd make me a set of protectors for my cue underway.
I really didn't have a design in mind but I wanted the protectors to compliment the cue design that I came up with.
Well, anyone that has worked with Bob knows he is not only a accomodating individual but a talented cue-maker.
Here are some photos of my cue and the protector set he produced. I am not trying to intrude on the OP thread.
I posted the pics so readers can appreciate that when you pick a cue-maker that cares, there's zero problems.
Each protector uses 32 inlays per ring (16 Ivory stitches & 16 Pau Lau Abalone dots & diamonds) same as my cue.
The protector tops have scalloped Pau Lau, Ivory and Ebony and making these was a big pain in the ass per Bob.
The Pau Lau Abalone would fracture and crack or chip so he had a lot of waste since Bob is a meticulous cue-maker.
Eddie Cohen is also a very talented cue-maker as we all have witnessed. Maybe you caught him on a bad day.
I'd approach him one moe time and ask for a full refund retuning the potector set or else make it again but perfect.
It's how a cue-maker behaves with his customer that helps build & cement their reputation. That's why Bob Owen is #1.
Matt B.
Some customers also want fancy, elaborate protector designs completed within small pieces of wood.
Alton has admittedly complicated matters with his amazing craftsmanship producing protector designs.
Cue-makers don't have the time or inclination to compete with his skills but they'll still make protectors.
Cohen is a talented cue-maker. He makes some amazing designs. I think his "Doom" cue is just terrific.
I spoke with him once about building a design I wanted but I found his demeanor somewhat curt & dismissive.
Anyway, I passed up ordering a cue; Eddie is indeed talented but a cue-maker's attitude is more important.
Cue-makers that truly care can always make a mistake but they admit it & try to make things right with customers.
Those that become defensive, uncooperative, or worse, unresponsive cast a giant shadow over good cue-makers.
Like the OP, when Bob Owen built my last cue, I asked him if he'd make me a set of protectors for my cue underway.
I really didn't have a design in mind but I wanted the protectors to compliment the cue design that I came up with.
Well, anyone that has worked with Bob knows he is not only a accomodating individual but a talented cue-maker.
Here are some photos of my cue and the protector set he produced. I am not trying to intrude on the OP thread.
I posted the pics so readers can appreciate that when you pick a cue-maker that cares, there's zero problems.
Each protector uses 32 inlays per ring (16 Ivory stitches & 16 Pau Lau Abalone dots & diamonds) same as my cue.
The protector tops have scalloped Pau Lau, Ivory and Ebony and making these was a big pain in the ass per Bob.
The Pau Lau Abalone would fracture and crack or chip so he had a lot of waste since Bob is a meticulous cue-maker.
Eddie Cohen is also a very talented cue-maker as we all have witnessed. Maybe you caught him on a bad day.
I'd approach him one moe time and ask for a full refund retuning the potector set or else make it again but perfect.
It's how a cue-maker behaves with his customer that helps build & cement their reputation. That's why Bob Owen is #1.
Matt B.
Attachments
I would agree with you if the maker would have refunded all shipping/insurance costs and/or offered to do the job correctly at a reduced cost. THAT is how you try and make it right.
If the customer is out 1 cent in this deal, it is too much. Essentially, if shipping/insurance/fees adds up to 50 bucks, then the buyer just paid 50 bucks to let a maker practice making JP's, and has no physical product to show for it. JMO.
JC
Coos Cues
The cue maker refunded the money unlike RKC to date. So there is zero comparison.
As a cue builder the most I can offer is your money back if you're not happy. You can quibble over shipping and your time but the bottom line is money was sent back no questions asked.
Good people who make mistakes can do little more than that.
To cry about it publicly after you're made whole without drama is indeed a dick smelter move. And paying $700 for joint protectors isn't far behind.
Did the OP go over the JP with a loupe?
Using a phone or camera as a reference isn't a good idea. The lens of a camera or phone can distort the angles of the focal point.
For example, what looks like an oval in the pictures are actually circles. I don't think the work was really that bad. At least he refunded 99% of the money.
Take a picture of the actual cue and you will see these distortions as well especially with a camera phone. Camera phones are never true to the actual subject matter and it gets even worse with today's newer phone cameras.
Using a phone or camera as a reference isn't a good idea. The lens of a camera or phone can distort the angles of the focal point.
For example, what looks like an oval in the pictures are actually circles. I don't think the work was really that bad. At least he refunded 99% of the money.
Take a picture of the actual cue and you will see these distortions as well especially with a camera phone. Camera phones are never true to the actual subject matter and it gets even worse with today's newer phone cameras.
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He sanded all the way through the face of the inlays trying to get everything smooth and lost the edge (they take that shape because the wood is round). It's often a problem when the inlay material is sanding at a different rate than the wood, the inlays are not thick enough or not set at the correct depth.
Those were the very obvious flaws, but the JP's were all jacked up everywhere. Engraving, separation, bubbles, nothing looked clean.
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I appreciate the info. I helped in building one cue for me and decided I would rather pay someone else to do it from then on.