I was not even referring to myself John, just business in general. I told you straight up that I didn't want you in my shop, you know this to be true and it was not personal at all, I am sure I would enjoy playing pool with you so please don't misunderstand.Insurance reasons are just what we say to keep the ones we don't want out in the shop in the waiting room. In my 30 years in business in auto repair I have never had an insurance company tell me to keep customers out of the shop. Funny.
The question was what's the most important thing in your shop?