I've been fighting an urge for months to post a negative rant about Meucci product & service. Most online rants of all flavors are really not productive, other than to vent, so I won't post my full saga here. But I've had the absolute worst customer experience dealing with Meucci and their "daughter company" Budgetcue.com and now that this thread exists, I feel almost irresponsible if I don't share something about my Meucci drama of the last 6 mo. By worst, I mean unbelievably shockingly terrible, and I'm talking about worst experience of my life, from any product/company/industry, not just relative to pool.
I really like their CF Pro shafts in 12.5mm, 30", 5/16-14, been using them for about 1 year now. I've have both their gen1 and gen2 and I've shared positive comments about the product and company to folks who ask - ie I'm a great customer for them. They play super well for me and their many options on length/diameter - makes it very tweakable to one's personal preferences. I've migrated to big pin cues and I've been trying to get an identical Meucci CF shaft in 3/8-10 modified joint. 3 incorrect shafts later, 6 months later, I still don't have a 3/8-10 shaft from them that is what I asked for or rolls straight. I'm not a whiney customer, I simply want another one in a diff joint - nothing complicated or fancy. I won't bother posting all the details, but shit-show & and farm-animal-stupid are the only semi non profane, yet accurate adjectives that can I can come up with. I'm still waiting for my replacement shaft to arrive from them, after this post - I'll probably never get it. I'm sure they must be having challenges that many small businesses are having after this last year of Covid BS, but there is nothing that can excuse the run-round, poor communications, delays, and total nightmare that I've had with them.
At some point, life must move on. I just got a Cynergy CF shaft today - wish they came in 30", but I'll get used to it eventually - if it's good enough for SVB, then I can certainly make it work and hopefully I can recoup at least some of my $$ when I sell my Meucci shafts eventually. I actually sort of like the Cynergy better and it looks cooler, so maybe that's the lemonade to come out of this lemon. One thing for sure, I will never own another Meucci product ever again, and that's a lose-lose-lose for everyone and a real shame because I think Bob and the company he built has really contributed an amazing amount to the game, but something is very seriously amiss in that shop.
Hope they can get squared away and wish them and anyone dealing with them good luck. Hope this is useful to someone.
Peace & love