garczar, Howdy;
I sent off a cue in Oct. of 2017. 6 months later I send an inquiry about it's progress. crickets...
So, I call, lady says there's no one there at the moment to ask about it. It was 10:00 am there at the time.
Tried the next day closer to 2:00 pm their time. Got the same answer.
Things happened on my end for the next 8 or 9 months. I send an email, Response was to the effect that they
had had some problems at the factory (repair shop in that facility), yadda yadda ... So, I called again, this time I
ended up speaking Mr. M hisself. asked me to call back next day so he could 'see' what was the hold-up.
Ok, called back, Apparently, during previous "problem" it had gotten misplaced (?), but it would go to head of line
and 'should be complete in a few days'.
I wait another month. crickets ... Back to the phone, young lady sez, it should be done Let me check, 3 minutes later
I'm disconnected.
Sent email threatening legal action, small claims court LOCAL, here in NM. Things started to fall into line.
Emails started to arrive with proposed shipping dates. OOOps, train blocked the road and PO closed before
he got there. Next day it was inn the mail. 2 days later it shows up on a FEDEX truck I tell the driver to hang on as I
need to inspect it. Now it's April of 2019, about 18 months after they received it. It was as it was supposed to be.
Ok, why is there a second shaft in the package??? why does it appear to be a different shade of stain on the forearm.
Another call, ask about the questions. Answer, My cue had been trashed during the fixin'. So, instead of being
upfront and telling me about it they decided to stall me in hopes I'd forget about it and that would be that.
Massive amount of "I'm sorry ... yadda-yadda".
That in a rather large nut-shell is my experience with Meucci repair. YMMV.
hank