Ordered a cue from them. Its coming via UPS. I wanted to change delivery location to a UPSStore up the street so i don't have to waste a fkng day sitting around. Seyberts said they can't do that and the only other place they could send it(free) is to the main UPS hub which is a long way from my apt. To have it dropped at the local store is an extra 20bux. It gets better. To send it back i'd pay ship/insurance which is ok but then because i got free shipping they would deduct what they were out for shipping from any refund. Also, because i used Affirm to buy it i'd pay a 15% re-stock fee. I'll just keep it and sell it if i don't like it. Last time i deal with these guys.
Ups delivers to the address on the box. They will hold your box at the local center. That is all they can do. Ups is a one shipper delivery service. That means UPS will not allow your package to be handled by anyone but UPS employees once it is in their possession. UPS Stores are not UPS and do not employ UPS employees.
Seyberts was the consignor supplies an address. Your request as a consignee is not allowed by UPS's company policies and procedures.
Your customer satisfaction is how UPS stays in business by the way. But they can't do that for you. If you worked there and they put the box in your hands. If allowed for an extra shipping correction charge.
I only worked there 42 years. All those years this how UPS manages all the boxes.
You owe Seyberts an apology and a beer if he accepts it!
Happy pocketing,
Nick