Problem in China

J

Jim Baxter

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On Sept 24 th Buyer left Positive feed back and said , " Great Burl , and Excelent hit ."


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As a lot of you know I been building cues and Joint Protectors for 28 plus years . I send a couple cues to China in September . I got this picture from buyer today saying something wrong with cue , dont role straight . From what I see , Pin is Bent . I would never send a cue out with a joint so screwed up , like picture shows .
 
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well looks like it got bent in the mail so thats on you. if he did it thats on him.

if its been used you have a case. i guess you can have him send it back. and if it was bent going to him fix it or return his money and you pay for both ways of postage.

if on him then its his bill to pay. just make it is all clear before anything transpires.

i would think joint protectors would be better left off when sending as it gives more leverage to bend things. as they seem to be more for protecting the threads than actually protecting the pin.

and you have to weigh your cost to fix it against someone going around bad mouthing your company or praising your service.
 
after looking more at the pic it looks like a small dent in the protector.

and being white customs might have messed with it testing for ivory.
 
He recieved the cues in September . Said he noticed it end on December , but just today notified me . If it was done in shipping , I am sure I would have been notified . I beleive he dropped the cue or miss used in some way .

Shipping to China was $231.00
 
Jim,

I wonder about the possibility of cross threading if there aren't many threads in the joint protector. However, granted it is very blurry in the background, but looking at that butt and the missmatch in the joint, it looks like it might be an issue with a joint protector and shaft. Might explain why it took a long time to see if you shipped cues with multiple shafts. Doesn't explain the damage though.

Impossible to believe the components shipped in this shape. How they got to be this way is a question. The first thing is to get more pictures. A pin bent this badly should be easy to see. Crossed threads might be a question easily answered by gently trying other butt and shaft combinations.

A mess any way you size it. Asking a lot to take a $500 plus hit if you are no way at fault. Then again, how much business are you doing in china and how badly can this unhappy customer damage that business?

Hu
 
the cues were seperatly wrapped in bubble wrap as were the shafts , put in a heavy round tube which was put into a square long box .
The j ps has a heavy figured burl wood . There is no dent in the j p . A small void maybe in the burl wood .
no cross threading in the j p , he says shaft has a lift , which would also point to a dropped cue , bent pin .
 
Nice looking cue.
I'm sure you didn't send it like that.
Was it packaged the same as overseas shipments in the past?
The time frame is suspicious for sure.
What percentage of your sales go to China?
I would worry more about my rep if this happened in the US than over there honestly.
I would not spend a nickel out of pocket to fix what I believe he broke if losing all of China (which won't happen) was less than 1/3 of my sales.
Of course I am no expert in this area, just my opinion.
Best of luck. You do nice work.
 
Jim Baxter said:
He recieved the cues in September . Said he noticed it end on December , but just today notified me . If it was done in shipping , I am sure I would have been notified . I beleive he dropped the cue or miss used in some way .

Shipping to China was $231.00
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September? Not a chance this is on you. Clearly this guy damaged his cue and wants to see if he can weasel his way into putting the responsibility on you to fix it.

New policy. Buyer has 20 days from delivery to contact you about any structural issues.

Something like this happening 3-4 months down the road isn’t realistic. Guy is full of it.

This is a repair not warranty. He foots the bill.

Sick of seeing people try to take advantage others.
 
Jim Baxter said:
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As a lot of you know I been building cues and Joint Protectors for 28 plus years . I send a couple cues to China in September . I got this picture from buyer today saying something wrong with cue , dont role straight . From what I see , Pin is Bent . I would never send a cue out with a joint so screwed up , like picture shows .
Click to expand...
Your integrity and reputation is not in question*

I hope this gets resolved.

You are 100%, that’s well known and you have earned it.

Best regards,
Fatboy

*Fatboy Approved
 
The guy is hustling you. He had the cue for months and just noticed it. I don’t think so.

When anyone gets a new cue they inspect it to death , then they play with it. The guy is lying. There is something wrong with it, he bent the pin..

Shipping overseas should be at the buyers risk anyway. Once it leaves your shop it is out of your responsibility. IMO. Many cue makers make that very clear to buyers.. Way to much risk…
 
It requires a lot of force to bend a joint pin. If it occurred during shipping there would have been significant damage to the shipping container. That would have caused any person to do an immediate inspection and notify the shipping company and the cue maker.

You can reasonably assume it was not damaged during shipping as the owner never mentioned it till now.

The guy is lying .
 
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