Seems this thread was started by someone who didn't love what he got.
I have several cases and decided to get a Rugged because of the good things I read about them. I don't buy something new and expect to have to go to a hardware store to have to buy something to make the item function like advertised. I'll simply get in contact with them and tell them that I want that I want the case made for my size of shaft. It is a custom case and I wasn't aware of this potential problem. As I mentioned in my previous post the person at JB I talked with was pleasant and professional. Very different from you.
You're the one talking about cancelling your order....just sayin