It's wonderful that Mr. Guerra responded & things can unexpectedly go sideways for anyone.
The thing is no matter how bad things can become, periodic communication is necessary.
Customers should never have to pursue finding out what's going on with their cue.
When you go past the forecasted completion time frame, just keep your customers apprised.
OK.....enuf with the past. Let's wipe the blackboard clean and start all over as if nothing had
ever gone awry. Just recognize that you are being gauged by your actions from here on out
instead of statements. Let your customers come back and praise your communication updates
and that their cue arrived and how happy they are you built it.,,,,,but no more bullshit......it's
simply too easy to pick uo the phone to let your clients know what's going on with their cue orders.
I look forward to seeing photos of your cues in the Cue gallery and what I'm sure will be laudable
reviews by the new cues' owners. Thank you for acting in such a forthright, responsible manner
by quickly responding to this thread.
Matt B.