Blanks Inventory Blowout!!

Thanks for advertising your opinion and comments on my thread when your not even considering to do any business with me. I thought this was a classified section where people list things to buy and sell but it seem more and more like a place for people with self interest to defame others!


Duc, this is the Cue Machinery section. :eek:
 
Thanks Joey! Man I've been working too much... I will send you a sample of the new blank when they come.

Regards
Duc.
 
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Just to let everyone know,I cut down the samples Duc had recieved for this order a few months ago and the quality was very good.He also said that if a void shows up after cutting down he will refund or replace that piece.In the 12 samples I cut none had voids and the points were very close to each other in length.Cue makers must understand how to alter a center by a couple thou in order to maintain equal points from time to time on these blanks but for the most part isnt necessary.So IMO this batch and I did see some of the old stuff is 200% better and should make most people happy if not all.
 
dbCustomCues said:
Just to let everyone know,I cut down the samples Duc had recieved for this order a few months ago and the quality was very good.He also said that if a void shows up after cutting down he will refund or replace that piece.In the 12 samples I cut none had voids and the points were very close to each other in length.Cue makers must understand how to alter a center by a couple thou in order to maintain equal points from time to time on these blanks but for the most part isnt necessary.So IMO this batch and I did see some of the old stuff is 200% better and should make most people happy if not all.
Click to expand...
I cut down one of the oversized ones too b/c the handle had a crack.
I was able to line up all the points dead on and maintain .880 at the joint and 1.090 at the bottom. No problems with those.
The skinny ones, u can't do nothin' unless you build a snooker cue.
Thnx.
 
Blanks Inventory Blowout

Duc
All you did was offer a discount on future purchases. No offer for a refund or refund on shipping. If you are willing to refund the whole thing I'll send them back and I'll stop telling your story. Are you willing to do a call tag for them or are you still trying to trade off more material for the original junk. If memory serves me correct you nailed me for about 60 dollars for shipping. Will you refund that. I want my money back. Put up or continue to have me tell my story.
 
I've kept My mouth shut, but you continue to talk about how all these people were satisfied, and I know of none personally except for maybe Joey, but even that was after he spoke up about them. maybe what you have now is better, but how are we supposed to know that without the risk of being burned again?

I had ten of the junk batch. Right out of the gate I mentioned that I had been burned before on other blanks from someone else, I Asked over and over if they were straight before hand, or had room to straighten them out and even the points, and if there were any veneer blowouts. I also mentioned they were useless to me if they had these issues. I was sent pictures, but they showed none of the flaws, and only the good sides of the blanks for the most part. To be honest none of the blanks I received were of the quality most of us would expect. I gave them a chance, and tried to work with some of them anyway, what a waste of time that was. Now I have a bunch that I can do nothing with, and I'm out quite a bit of money that I could have better used somewhere else.

Duc, you seem to forget the fact that even though alot of us don't burn you in public, we do talk amoung each other. This is the reason I did'nt waste My time contacting you. From what I've heard not too many were happy with your compromising. Shipping is a very expensive lesson from you, especially when the important questions were asked in the first place. I felt deceived and prefer not to do bussiness with people that are'nt straight forward with Me in the first place. You could have told me the blanks May not be for me, I would have respected you for that, and if the blanks now had been better, I may have bought them, and continued to in the future, but It only takes me one time to learn an expensive lesson like that. That's not the way to build your customer's confidense if you want their bussinesss in the future.

I like the looks of some of what you have now, but I would'nt touch them with a ten foot pole without seeing them in person first. Even if you did'nt realize the batch of blanks were bad at the time, It's obvious that you do now, but your only sending samples out to a select few. Why not everyone that bought 10 or more of the junk batch from You to show that you want to make things right, and want their bussiness back? Do You really think that just because everyone did'nt complain they were happy? Why rip Steve on here about It? It's obvious the ball is in Your court to make good, and not his. I'm sure You still have his address. Why did'nt you send him a good blank to show that the quality is better now? Maybe It's just me, but that's what I would do If I were in Your shoes. Sometimes you have to spend money to make money. Alot of us took a chance on you, and can't make a cent on these blanks, because most of our ethics just won't allow us to sell a cue made from the few that could actually be turned. out of ten I had only maybe a couple that were somewhat straight, but the points were so uneven, and veneer blowouts in almost everyone, with no room to turn and do anything about It, that I would have a hard time bringing Myself to selling them to anyone.

I would gladly back you up, and stand behind Your product If the quality was really what you said, but that was'nt the case, and It seems It was the same for alot of others besides Myself. If I remember correctly they were advertised as first quality blanks. If they were first quality blanks, then I'm alittle confused here:confused:

Greg C
 
Cue Crazy said:
I've kept My mouth shut, but you continue to talk about how all these people were satisfied, and I know of none personally except for maybe Joey, but even that was after he spoke up about them. maybe what you have now is better, but how are we supposed to know that without the risk of being burned again?

I had ten of the junk batch. Right out of the gate I mentioned that I had been burned before on other blanks from someone else, I Asked over and over if they were straight before hand, or had room to straighten them out and even the points, and if there were any veneer blowouts. I also mentioned they were useless to me if they had these issues. I was sent pictures, but they showed none of the flaws, and only the good sides of the blanks for the most part. To be honest none of the blanks I received were of the quality most of us would expect. I gave them a chance, and tried to work with some of them anyway, what a waste of time that was. Now I have a bunch that I can do nothing with, and I'm out quite a bit of money that I could have better used somewhere else.

Duc, you seem to forget the fact that even though alot of us don't burn you in public, we do talk amoung each other. This is the reason I did'nt waste My time contacting you. From what I've heard not too many were happy with your compromising. Shipping is a very expensive lesson from you, especially when the important questions were asked in the first place. I felt deceived and prefer not to do bussiness with people that are'nt straight forward with Me in the first place. You could have told me the blanks May not be for me, I would have respected you for that, and if the blanks now had been better, I may have bought them, and continued to in the future, but It only takes me one time to learn an expensive lesson like that. That's not the way to build your customer's confidense if you want their bussinesss in the future.

I like the looks of some of what you have now, but I would'nt touch them with a ten foot pole without seeing them in person first. Even if you did'nt realize the batch of blanks were bad at the time, It's obvious that you do now, but your only sending samples out to a select few. Why not everyone that bought 10 or more of the junk batch from You to show that you want to make things right, and want their bussiness back? Do You really think that just because everyone did'nt complain they were happy? Why rip Steve on here about It? It's obvious the ball is in Your court to make good, and not his. I'm sure You still have his address. Why did'nt you send him a good blank to show that the quality is better now? Maybe It's just me, but that's what I would do If I were in Your shoes. Sometimes you have to spend money to make money. Alot of us took a chance on you, and can't make a cent on these blanks, because most of our ethics just won't allow us to sell a cue made from the few that could actually be turned. out of ten I had only maybe a couple that were somewhat straight, but the points were so uneven, and veneer blowouts in almost everyone, with no room to turn and do anything about It, that I would have a hard time bringing Myself to selling them to anyone.

I would gladly back you up, and stand behind Your product If the quality was really what you said, but that was'nt the case, and It seems It was the same for alot of others besides Myself. If I remember correctly they were advertised as first quality blanks. If they were first quality blanks, then I'm alittle confused here:confused:

Greg C
Click to expand...






In my opinion, with all the disgruntled buyers there is no reason for this guy to be allowed to keep peddling his junk on here and ripping off other members.
 
Cuemaster98 said:
Only on AZ

Work in a civilized business world....

Thanks for advertising your opinion and comments on my thread when your not even considering to do any business with me. I thought this was a Cue Machinery section where people list things to buy and sell that is related to building cues but it seem more and more like a place for people with self interest to defame others!

If you got something against "Chinese" made product etc...please start another thread somewhere on the main forum. This is not really an "opinion forum" but thanks for your input. Please have some consideration, you in a civilized world remember!!

All of our full splice blanks are purchased from a canadian manufacturer but they have now moved oversea where all of our new blanks are been made by a $400,000 CNC machine according to our exact specification. I think I let my new full splice quality blanks speak for itself....and let people that buy them form their own opinion. We already have lots of pre-orders for our new blanks around the world and will post feedback from our clients here on the the quality of these blanks.

Regards,
Click to expand...



All of our full splice blanks are purchased from a canadian manufacturer but they have now moved oversea where all of our new blanks are been made by a $400,000 CNC machine according to our exact specification.


I'm pretty sure that makes them a Chinese manufacturer now. :rolleyes:
 
Jack Flanagan said:
third world mentality and lack of morals....compromise,,,????? giving someone a discount on the next order; phooey ! what about the ones already purchased and can't be used....

apparently does not know how to work in a civilized business world....

not flaming anyone who purchased these blanks, but I won't buy from a middle-man selling chinese sweatshop blanks and try to make a cue from it. buying from a cuemaker ? yes I'll do that.....jmho......j
Click to expand...

How is any of this of relevance?

If the blanks were junk, full refunds were in order. Why does it matter where they were made? And enough about Chinese sweat shops, unless you can prove that these were actually made in one. From your tone it seems like you think anything made in China has a high probability of being made in a sweat-shop, but you can correct me if I'm wrong.

-Roger (a bad fullsplice can be assembled anywhere in the world)
 
Cue Crazy said:
I've kept My mouth shut, but you continue to talk about how all these people were satisfied, and I know of none personally except for maybe Joey, but even that was after he spoke up about them. maybe what you have now is better, but how are we supposed to know that without the risk of being burned again?

I had ten of the junk batch. Right out of the gate I mentioned that I had been burned before on other blanks from someone else, I Asked over and over if they were straight before hand, or had room to straighten them out and even the points, and if there were any veneer blowouts. I also mentioned they were useless to me if they had these issues. I was sent pictures, but they showed none of the flaws, and only the good sides of the blanks for the most part. To be honest none of the blanks I received were of the quality most of us would expect. I gave them a chance, and tried to work with some of them anyway, what a waste of time that was. Now I have a bunch that I can do nothing with, and I'm out quite a bit of money that I could have better used somewhere else.

Duc, you seem to forget the fact that even though alot of us don't burn you in public, we do talk amoung each other. This is the reason I did'nt waste My time contacting you. From what I've heard not too many were happy with your compromising. Shipping is a very expensive lesson from you, especially when the important questions were asked in the first place. I felt deceived and prefer not to do bussiness with people that are'nt straight forward with Me in the first place. You could have told me the blanks May not be for me, I would have respected you for that, and if the blanks now had been better, I may have bought them, and continued to in the future, but It only takes me one time to learn an expensive lesson like that. That's not the way to build your customer's confidense if you want their bussinesss in the future.

I like the looks of some of what you have now, but I would'nt touch them with a ten foot pole without seeing them in person first. Even if you did'nt realize the batch of blanks were bad at the time, It's obvious that you do now, but your only sending samples out to a select few. Why not everyone that bought 10 or more of the junk batch from You to show that you want to make things right, and want their bussiness back? Do You really think that just because everyone did'nt complain they were happy? Why rip Steve on here about It? It's obvious the ball is in Your court to make good, and not his. I'm sure You still have his address. Why did'nt you send him a good blank to show that the quality is better now? Maybe It's just me, but that's what I would do If I were in Your shoes. Sometimes you have to spend money to make money. Alot of us took a chance on you, and can't make a cent on these blanks, because most of our ethics just won't allow us to sell a cue made from the few that could actually be turned. out of ten I had only maybe a couple that were somewhat straight, but the points were so uneven, and veneer blowouts in almost everyone, with no room to turn and do anything about It, that I would have a hard time bringing Myself to selling them to anyone.

I would gladly back you up, and stand behind Your product If the quality was really what you said, but that was'nt the case, and It seems It was the same for alot of others besides Myself. If I remember correctly they were advertised as first quality blanks. If they were first quality blanks, then I'm alittle confused here:confused:

Greg C
Click to expand...

What a measured post. I think Duc should take your advice, it'll do him a world of good at this point.

-Roger
 
Cue Crazy

Cue Crazy said:
I've kept My mouth shut, but you continue to talk about how all these people were satisfied, and I know of none personally except for maybe Joey, but even that was after he spoke up about them. maybe what you have now is better, but how are we supposed to know that without the risk of being burned again?

I had ten of the junk batch. Right out of the gate I mentioned that I had been burned before on other blanks from someone else, I Asked over and over if they were straight before hand, or had room to straighten them out and even the points, and if there were any veneer blowouts. I also mentioned they were useless to me if they had these issues. I was sent pictures, but they showed none of the flaws, and only the good sides of the blanks for the most part. To be honest none of the blanks I received were of the quality most of us would expect. I gave them a chance, and tried to work with some of them anyway, what a waste of time that was. Now I have a bunch that I can do nothing with, and I'm out quite a bit of money that I could have better used somewhere else.

Duc, you seem to forget the fact that even though alot of us don't burn you in public, we do talk amoung each other. This is the reason I did'nt waste My time contacting you. From what I've heard not too many were happy with your compromising. Shipping is a very expensive lesson from you, especially when the important questions were asked in the first place. I felt deceived and prefer not to do bussiness with people that are'nt straight forward with Me in the first place. You could have told me the blanks May not be for me, I would have respected you for that, and if the blanks now had been better, I may have bought them, and continued to in the future, but It only takes me one time to learn an expensive lesson like that. That's not the way to build your customer's confidense if you want their bussinesss in the future.

I like the looks of some of what you have now, but I would'nt touch them with a ten foot pole without seeing them in person first. Even if you did'nt realize the batch of blanks were bad at the time, It's obvious that you do now, but your only sending samples out to a select few. Why not everyone that bought 10 or more of the junk batch from You to show that you want to make things right, and want their bussiness back? Do You really think that just because everyone did'nt complain they were happy? Why rip Steve on here about It? It's obvious the ball is in Your court to make good, and not his. I'm sure You still have his address. Why did'nt you send him a good blank to show that the quality is better now? Maybe It's just me, but that's what I would do If I were in Your shoes. Sometimes you have to spend money to make money. Alot of us took a chance on you, and can't make a cent on these blanks, because most of our ethics just won't allow us to sell a cue made from the few that could actually be turned. out of ten I had only maybe a couple that were somewhat straight, but the points were so uneven, and veneer blowouts in almost everyone, with no room to turn and do anything about It, that I would have a hard time bringing Myself to selling them to anyone.

I would gladly back you up, and stand behind Your product If the quality was really what you said, but that was'nt the case, and It seems It was the same for alot of others besides Myself. If I remember correctly they were advertised as first quality blanks. If they were first quality blanks, then I'm alittle confused here:confused:

Greg C
Click to expand...

VERY WELL STATED!!!

Bob Flynn
Denali Pool Cues
 
Hi Steve,

Shipping was $25.00 not $60.00. I will send you a private email regarding your issue with the older full splice blanks.

Steve you have to look it from my perspective, if I buy one of your cue and start going online and telling everyone that you made a crappy cue without even giving you a chance to make thing right. How would u response? After telling everyone not to buy from you for 3 months, I come and said I'm not happy with your cue and will not buy from you again. Your response, “I make another one for you at half the price for the new style”. I'm pissed of the offer and I decided not to response and continue my smearing campaign... Then I come back and say I want a full refund after another 3-4 month later.

My point is that I would have been much happier to have resolved your issue then than having you telling your story for the last 6 months and come back to me to ask for a refund. It not like I refused to offer any compromise, I took the onus to present you with a proposal and never heard from you. If you didn’t like the offer, I would have work with you to present an offer that we both would agree to. That’s business.

Greg,

I hear your points but I must state again, if you don't tell me you have an issue with these blanks, how am I suppose to know? I would rather you guys tell me upfront so that I knew that they were issue with these blanks. I have over 38 clients that have bought these blanks from me, some had issue with them that I replaced and I’ve sent refund to only 3 persons. After finding out that some of you had issues with these blanks, I’ve sent a mass email to my clients making compromise to offer a substantial discount for my new full splice blanks because I realized that some of the older blanks were not first quality as I was initially lead to believe. I had a lot of existing clients that took up the offer and mentioned that they didn’t have a problem with the older batch.

If you could please send me a private email and let me know who you know that is not happy with their compromise that I have finalized with them (I’ll be happy to give them a shout and follow up). I will send the sample blanks to you once they’ve arrived.

I have already sent some samples to some my clients and was planning on sending sample to previous clients but my blanks have not yet arrived. We only have 12 sample and they were sent to selective clients for feedback and some to make cue out of.

I'm not here to rip anyone but just defending myself from people trying to rip my reputation with their own agenda. It's not like people complained directly to me and I refused to resolve their issue. If the issues are directed to me, I will address them accordingly. I didn't even know that some of guys had any issue until I started posting on AZ. Az is a great forum, unfortunately there are some individual here that don't play very nice.

Here’s a cue that was made from one of our sample blanks:
33145211_o.jpg


33145210_o.jpg


33145212_o.jpg


Regards,
Duc.
 
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Cuemaster98 said:
Here’s a cue that was made from one of our sample blanks:
33145211_o.jpg


33145210_o.jpg


33145212_o.jpg


Regards,
Duc.
Click to expand...

I don't know anything on the comments above, but just a reply on those pics. Why is there such a large gap in the yellow and green veneer in the second pic? I hope that's not considered a first quality blank.

Jim
 
After all that has been said about this issue. Duc... Why wouldnt you simply sell single blanks instead of trying to sell 10 or more at a time? This way anyone (if anyone would even bother) at this point could check the quality without getting burned. IMO if you would have started off selling like this and built up customer confidence with your product. We probably wouldnt be reading this post. Another thing offering someone more of, or a reduced cost on more of something that they deemed unacceptable is like a punch in the NUT$.........Dave
 
Cuemaster98 said:
Hi Steve,

Shipping was $25.00 not $60.00. I will send you a private email regarding your issue with the older full splice blanks.

Steve you have to look it from my perspective, if I buy one of your cue and start going online and telling everyone that you made a crappy cue without even giving you a chance to make thing right. How would u response? After telling everyone not to buy from you for 3 months, I come and said I'm not happy with your cue and will not buy from you again. Your response, “I make another one for you at half the price for the new style”. I'm pissed of the offer and I decided not to response and continue my smearing campaign... Then I come back and say I want a full refund after another 3-4 month later.

My point is that I would have been much happier to have resolved your issue then than having you telling your story for the last 6 months and come back to me to ask for a refund. It not like I refused to offer any compromise, I took the onus to present you with a proposal and never heard from you. If you didn’t like the offer, I would have work with you to present an offer that we both would agree to. That’s business.

Greg,

I hear your points but I must state again, if you don't tell me you have an issue with these blanks, how am I suppose to know? I would rather you guys tell me upfront so that I knew that they were issue with these blanks. I have over 38 clients that have bought these blanks from me, some had issue with them that I replaced and I’ve sent refund to only 3 persons. After finding out that some of you had issues with these blanks, I’ve sent a mass email to my clients making compromise to offer a substantial discount for my new full splice blanks because I realized that some of the older blanks were not first quality as I was initially lead to believe. I had a lot of existing clients that took up the offer and mentioned that they didn’t have a problem with the older batch.

If you could please send me a private email and let me know who you know that is not happy with their compromise that I have finalized with them (I’ll be happy to give them a shout and follow up). I will send the sample blanks to you once they’ve arrived.

I have already sent some samples to some my clients and was planning on sending sample to previous clients but my blanks have not yet arrived. We only have 12 sample and they were sent to selective clients for feedback and some to make cue out of.

I'm not here to rip anyone but just defending myself from people trying to rip my reputation with their own agenda. It's not like people complained directly to me and I refused to resolve their issue. If the issues are directed to me, I will address them accordingly. I didn't even know that some of guys had any issue until I started posting on AZ. Az is a great forum, unfortunately there are some individual here that don't play very nice.

Here’s a cue that was made from one of our sample blanks:
33145211_o.jpg


33145210_o.jpg


33145212_o.jpg


Regards,
Duc.
Click to expand...



Duc, I'm going to be honest with you here, and give you the benifit of dought. Normally I would frown on someone not handling things in person, and in fact I have kept My lips zipped up to this point other then maybe one hint I left previously. I have stated the reasoning I did'nt contact you already, and seems others have mentioned something simular. I'm sorry, but I'm just not going to give you the names of anyone else, It's not My place to do that, and I'm sure they're reading this, so if they decide It's in their best interest or choose to do so, that's their decision to make & not Mine as far as I am concerned. Rest assured though I have no reason to make things up to make My points of view.


I have nothing personal against You at all, I feel I need to make that clear so please bare with me here, and understand My intention is not to flame you. In fact through email comunication, I found you to be quite a nice fellow. It's purely bussiness, and nothing more. Even if I had one good solid blank out of the ten, that would barely cover My cost if I sold the cue for top dollar, and that's for a perfect cue. I saw no such blank in My batch, and from what I gather I may have been one of the luckier ones, because I had a couple that were in the .870 range, but there were veneer issues with every blank, and even that 870 is'nt always enough if they are'nt atleast somewhat straight. You know the issues now even if you did'nt before, with that batch, so I'll let it rest on this. I did ask You the important questions at the time, and tried to be clear that they were useless to me otherwise.


Benifit of dought here, I believe You did mention at the time, that you had been trying to setup to build cues, but ended up going in a different direction, and correct me if I'm wrong but you mentioned bringing someone else in to go over the blanks for you. I can think to myself well maybe It was learning experience for you also, and maybe you have things together now. Here's the problem though, I usually try to learn from My first mistakes, so where's the middle ground here?

It does'nt matter what level someone is at, It benifits you if it benifits them automatically. Repeat bussiness is what will help both survive all the hard times that may come. Personally from a bussiness aspect I think I'd rather be in your shoes, alot less headaches IMO, other then what is going on now maybe, but You have shown a willingness not to get too offensive here and hang in there, so possible that's a good sign. Sometimes It can be good to air things out If done the right way. You already have a couple of people speaking in your benifit now, so It seems like your getting the picture. If you continue to do people right, who knows who's bussiness you might pick back up, but from anyone feeling burned by that first batch I think atleast a sample would be a good idea. Hope you stick with that one.

This is hypothetical, but if it were me, I would only maybe try 2-3 at a time until confidense grew, but atleast that's a start, and would lead back uphill.

If you can provide good quality blanks for a reasonble price, I'm sure you will do fine. If you get stuck on some seconds from your supplier, just make sure you list as so, if the price is right, there's people that might buy them and cut them up for parts anyway. I would rather spend alittle more, on something I can use then less for something I can't. The thing that comes in play for me, is would It be more cost effective for me to put the money and effort towards setting up myself if I have to spend the big money for the quality I desire, and I'm sure I'm not the only one, so there's is an open market there for you. Good quality fullsplice blanks are expensive, and the only way around that is setting up to control quality yourself. Just like some of us are demanding quality from you, you should to do the same from your supplier. If you make a bad bussiness decission don't pass it off on others unknowenly without out being perfectly clear,That only hurts everyone in the end. Sometimes you just have to make it up on the next one. Think of It this way- what if you were buying a cue? I'm sure you awould expect quality, but even If you were willing to pay alittle less for something with issues, you would still want to know beforehand. You may even decide you want to look into a different cue for alittle more, with no issues. If that builder wants to strive to build a cue with no issues, he has to have something workable in the first place. Otherwise It's basically firewood and not worth the cost of shipping from you then back to you just to see that are not good enough quality first hand, and forget about any dealing if there unusable, what purpose that does serve? Your still out money, and taking a risk on something new for more money vested.

I look back on it now think I should've invested that money in shaftwood instead.

Don't worry too much about the bad press here, the balls in your court, you do people right, be upfront, build repeat customers up, and the good comments will far out weigh the bad before you know It. You have atleast admitted that you are aware of the issue, and that's more then alot of people would do.

I would gladly send you what's left here if you were willing to trade them out for the difference in cost of the new blanks. May even pay the shipping to you, if you were willing to pay the way back, but other then that these things are useless to me, and I don't want to invest anymore money until I see what I will be paying for. I hope you can understand My reasoning for that. You already have My email on file.

Like I said it's not personal, and I never intended to rip on you, or hurt your bussiness in anyway, It's only a honest evaluation of our dealings, as best as I know how to put It. Maybe I should have emailed, but from what I gathered It seemed to be a waste, and only based on buying more product. Good luck in Your endeavors:)

BTW, here's alittle good press for you, the tips I got from you were excellent.

Greg Colbert
 
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Duc, Greg is quite the gentleman. I think he is more fair than I would be. In my opinion, the onus is completely on you Duc, not the customer.

I know you sell on ebay and you have a website. However, some of your income is generated from advertising on AZ. As far as I know, that advertising is free. Perhaps you have paid for a banner or other fee to AZ and I am not aware of that. In my opinion, if sellers use AZ as a partial storefront, there has to be an accepted risk of feedback. That is always the case, but more so on here.

You are selling a product. You advertised them as first quality. The onus is on you. You guaranteed people when they directly questioned you about them. The product clearly seems to have been misrepresented. In my opinion, people are not required to go to you when what they receive is 180 degrees in the opposite direction of what was guaranteed. They have the complete right to post about their experience with you. Once they were delivered worthless products, the transaction was already a failure. You already failed. If they wish to give you the benefit of the doubt and want to continue to deal with you, then they should contact you first, but that would be a luxury to you, not a right.

If someone received only a couple of bad blanks out of 10 from you, then perhaps you have a beef with people posting without contacting you. But 8 or 9 or 10 out of 10 is..well...like I said, failure.

You can make excuses like you didn't know they were that bad, the cuemaker you were using was not advising you correctly, etc, etc, but it does not change the reality of the situation, and I personally do not believe it. I have personally witnessed someone who does not even play pool or own a cue make a comment about the voids in the veneer work of one of your blanks in question. I honestly cannot imagine how you could believe what you were telling people regarding the quality in regards to being oversized, points even, and no veneer blowouts/voids.

I do not know how difficult it is to make a living selling products. I guess it must be very difficult indeed. Regardless, it sure would be refreshing to hear a seller come on here after someone's complaint and say:

"Dear Sir. I am sorry you are not satisfied with the product you purchased. Regardless of the circumstances and without excuses, I want to remedy the situation. Please mail back all of the unused product and I will issue a refund accordingly. Your business is very important to me. If you are not happy, I am not. Please know I have taken steps that this will not happen again. After I issue the refund, if you would like to give me a 2nd chance, shipping on the next order will be on me."

Instead, we hear how long ago the transaction was...you emailed me...I made a proposition...you didn't answer...I have so many happy customers...you are the only one who complained...why didn't you email me...you never answered...you are trying to ruin me...things are all good now...how am I supposed to know...it is too late...I mass emailed people...i'll give you a discount on your next order (discounted junk?)...etc, etc.

I guess it is wishful thinking, but it seems to me that if people developed that reputation, and they were honest about the product, there largest problem would be keeping adequate stock of the product they are selling.

I have nothing against you Duc, and some of this email are my thoughts after reading a lot of this type of thing. You may feel compelled to defend yourself, but save your fingers the work. I won't banter with you about this. I offer it as constructive ciriticism. If you don't like it or disagree with it, just ignore it.

Kelly
 
Hi Greg/Kelly Guy,

I think you guys misunderstood me, I was only refering to individuals that I have not done business with that been trying to kick me off AZ (Riboner, Magnetardo, and another guy that had a beef with Aaron). I don't even know these guys and havn't done any business with them but yet they alway seem to find a place in my thread to voiced their personal interest. (I find this just rude and very disrespectful).

I have no issue with clients posting complaints and potential prospects posting constructive criticism, I think it healthy for my business and give me valuable insight into improving my business. In fact, I want to thank you guys for raising the bar for me as I continue to learn and grow in this business.

Once my new blanks arrives, I will be advertising on AZ. I been meaning too but I've just waiting for the right time. My team is still working on our new website...so once everything is done I will contact them. I will also be launching my marketing campaign and we will be planning to attend some of the billiard expo and shows.

JHendri2, I must be blind or need to enlarge this photo because I can't find any gap in the veneers. The gentleman that bought this cue was very happy and yes this is one our First Quality blank.

NBLL01, we sell only in batch of 10 because our margin are thin and we can only pass the saving to guys if we are able to sell in larger quantity. But I hear you point and we also have a lot of requests from people online (AZ and Ebay) that want to buy 1 or 2blanks to have their local cue maker custom built a cue for them. We will probably be auction single blanks online and we are working on one of our other projects that will allow individual to buy individual blanks and have a custom cue maker built it for them. This will be a portal for cuemakers and potential buyers to hook up that want a custom full splice cue made. (www.makeacue.com).

Our# 1 goal is to make full splice cues affordable to everyone through the production of custom full splice cues and the distribution of high quality full splice blanks to custom cuemakers.

BTW Greg thanks for the press on my Molavia tips, my new Molavia premium cue tips will be available this upcoming month. We run into a few issue with our moori tips stock as it was stolen before it was even ship to us so we hope to have those in mid February.

Regards,
Duc.
 
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For what it's worth, I hope your new blanks will be of great quality and everyone ends up happy.
 
Cuemaster98 said:
JHendri2, I must be blind or need to enlarge this photo because I can't find any gap in the veneers. The gentleman that bought this cue was very happy and yes this is one our First Quality blank.

Regards,
Duc.
Click to expand...

Well, it may be just in the pic I circled in the pic below what I was refering to. It looks like the yellow and blue veneers do not meet. If I'm wrong I apologize.
 

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Duc,

I'm not trying (how could I?) to get you kicked off (as you stated) AZ BILLIARDS.

I would like you to be more informed, improve your comprehension/communication skills, accept responsibility and offer tangible value to your customers.

Regards, riboner
 
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