Cracked Cue from Phinmole

This transaction was done on ebay and should be handled through ebay in my opinion. Personally if I guarantee a cue, I will refund everything. The buyer should not be out anything if he is unhappy. However I still feel that Felix is a recommended seller.

When you're awarded a settlement on ebay, are you entitled to the shipping charges?
 
hangemhigh said:
Quote from RunScott in some lame ass forum:

I'm out $27.50 of the shipping costs, which I posted over on AZ, simply because the AZ 'for sell' section gets more viewing than anywhere else, and I had already told him that if he didn't cover the shipping I would post and ask the opinions of others....'others' being the AZ vultures who I'm sure will turn that thread into a bloodbath expeditiously.



Consider the $27.50 the cost for using this forum you despise so much.
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Hey don't go knocking the "fastest" growing pool forum. Remember nAZi billiards is no good, unless you have to sell something. Keep in mind that the armed forces don't pay that good.

JV (----expects better from the SS at nAZi... :D
 
classiccues said:
If you misrepresent an item the buyer should not be out a red nickel. Not for shipping, not for anything. There is no logic any other way.

JV
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I totaly agree!
I will say, I have dealt with Felix a few times, and he was great to deal with.
But what joe said is also my feeling, and policy for pool cue sales. they are just that kind of item that needs to be described with extra ordinary detail.
Why did it cost $27.50 to ship a cue by Ground?
I ship usps priority,and its typicaly $12.-15. insured. Heck I had "Pack n Ship" do one for me and it didnt cost but $25. as i recall. Wow. nothings cheap any more i guess.

Jayman.
 
Shipping

jayman said:
I totaly agree!
I will say, I have dealt with Felix a few times, and he was great to deal with.
But what joe said is also my feeling, and policy for pool cue sales. they are just that kind of item that needs to be described with extra ordinary detail.
Why did it cost $27.50 to ship a cue by Ground?
I ship usps priority,and its typicaly $12.-15. insured. Heck I had "Pack n Ship" do one for me and it didnt cost but $25. as i recall. Wow. nothings cheap any more i guess.

Jayman.
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The shipping cost is the full amount one way, and half the cost the other way, 27.50 total.
 
My Side...

Hello everyone,

Of course, I have been monitoring this thread just watching and waiting to see how many people decided to post their opinions before they got the entire story. And of course I was not let down. Lots of opinions on what should have been done. Some positive and some not so positive and all from what Scott provided as the "facts." However, as usual, the more educated members waited, or posted wanting to know the whole story - because most people realize there are always two sides to any "story."

Here is my side, short and sweet.

I have never sold a damaged cue that I knew before hand was damaged without fully disclosing the issues. I have over 1426 positive feedbacks on ebay. That speaks for itself. Why on earth would I jeopardize that? Bottom line - I would not.

Instead of contacting me immediately upon receipt of the cue, he posted about it on another forum trying to get it fixed. Once he decided that it could not be fixed, then he contacts me--2 days after receipt he contacts me. When I buy something, and something is wrong, I contact the seller IMMEDIATELY. I don't wait 2 days, post about it, etc. I get it resolved immediately.

Any item I sell comes with a money back, minus shipping clause. Standard policy, 99% of ebay goes this way. I make allowances per sale depending on the situation; as you know, not every situation is exactly the same.

This situation went from bad to worst. He sent nasty emails claiming that I personally knew about the damage and just passed it off to him. He was very derogatory towards me and I am not going to take that from anyone. If I screw up, I screw up, but if I unintentionally screw up, give me the benefit of the doubt that I am not out there trying to screw people over. Some people make a living doing that. I do not. My 1400+ positive feedback should reflect that.

I refunded him the amount of the cue, plus 1/2 of the shipping (15.00 fully insured UPS Ground from 70002 was the total) which is what we agreed on. After I sent the refund, he then complained that he had to pay 20.00 to send the item back to me in the same email that he threatened to post nasty stuff about me, claiming I did it on purpose just to rip him off, etc. I do not take kindly to that. If he would have just asked for a fair resolution, he would have gotten it.

He has even gone far enough to say I am lying about my eyesight. How low can this person go? I bet he does not realize I have a 21 inch monitor because I cannot use any computer with less than a 17 inch. When a person uses personal attacks, it shows their immaturity. School yard bully, that is how he tried to play me.

Next time he does a deal I hope he realizes that you don't have to be a complete jerk to handle a situation. Just be honest and do not assume that everyone else in the world it out to jerk you around.

Have a great day everyone, and thanks to all that truly know me.
Felix
 
I'm not even going to bother parsing through the sack of lies below to respond to you. Anyone who knows me can make up their own mind whether or not they want to deal with you in the future based on what I stated above.


phinmole said:
Hello everyone,

Of course, I have been monitoring this thread just watching and waiting to see how many people decided to post their opinions before they got the entire story. And of course I was not let down. Lots of opinions on what should have been done. Some positive and some not so positive and all from what Scott provided as the "facts." However, as usual, the more educated members waited, or posted wanting to know the whole story - because most people realize there are always two sides to any "story."

Here is my side, short and sweet.

I have never sold a damaged cue that I knew before hand was damaged without fully disclosing the issues. I have over 1426 positive feedbacks on ebay. That speaks for itself. Why on earth would I jeopardize that? Bottom line - I would not.

Instead of contacting me immediately upon receipt of the cue, he posted about it on another forum trying to get it fixed. Once he decided that it could not be fixed, then he contacts me--2 days after receipt he contacts me. When I buy something, and something is wrong, I contact the seller IMMEDIATELY. I don't wait 2 days, post about it, etc. I get it resolved immediately.

Any item I sell comes with a money back, minus shipping clause. Standard policy, 99% of ebay goes this way. I make allowances per sale depending on the situation; as you know, not every situation is exactly the same.

This situation went from bad to worst. He sent nasty emails claiming that I personally knew about the damage and just passed it off to him. He was very derogatory towards me and I am not going to take that from anyone. If I screw up, I screw up, but if I unintentionally screw up, give me the benefit of the doubt that I am not out there trying to screw people over. Some people make a living doing that. I do not. My 1400+ positive feedback should reflect that.

I refunded him the amount of the cue, plus 1/2 of the shipping (15.00 fully insured UPS Ground from 70002 was the total) which is what we agreed on. After I sent the refund, he then complained that he had to pay 20.00 to send the item back to me in the same email that he threatened to post nasty stuff about me, claiming I did it on purpose just to rip him off, etc. I do not take kindly to that. If he would have just asked for a fair resolution, he would have gotten it.

He has even gone far enough to say I am lying about my eyesight. How low can this person go? I bet he does not realize I have a 21 inch monitor because I cannot use any computer with less than a 17 inch. When a person uses personal attacks, it shows their immaturity. School yard bully, that is how he tried to play me.

Next time he does a deal I hope he realizes that you don't have to be a complete jerk to handle a situation. Just be honest and do not assume that everyone else in the world it out to jerk you around.

Have a great day everyone, and thanks to all that truly know me.
Felix
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i don't see how anyone can get so worked up over $27.50 in postage costs after buying a problem cue on e-bay.

it's $27.50 dammit.
 
hangemhigh said:
Good, now get your ass back to your limp-ho army.
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Is that something you would like to help me with? Didn't think so. It's nice having that keyboard between you and the real world, isn't it?
 
runscott said:
My opinion is that sellers should mention things like cracks, wobble, etc, in cues they are selling. If they fail to do so, then the buyer should not be out a single penny.
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I agree that everything should be mentioned that can be.
On your second sentence, the only way I disagree is if it was in the auction stating something like "If not happy, full refund less shipping." I see that a lot.
 
larrynj1 said:
i don't see how anyone can get so worked up over $27.50 in postage costs after buying a problem cue on e-bay.

it's $27.50 dammit.
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Larry. Read my post. Money isn't the issue.

How many people on this board actually read threads before diving in? Apparently Larry doesn't.
 
Honestly, I do not see any issue dealing with Felix based on what has been posted! He did give a refund and stand by his return policy. It's not like he say "buzzed off' it's your problem. The crack from the pics does seem obvious but sometime when you sell a lot of cues, it could be an honest mistake. If this was a mistake, I would cover shipping both way but cost isn't the issue here...it's about honesty of the seller.

When I buy a cue from ebay, pictures is really important...if I see sometime that is questionable, I usually ask first before I buy. If Scott had asked about the line crack and Felix said it not cracked than it would have been a different situation. Just would not make sense that Felix would risk his rep for something so minor. JMO

Duc.
 
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Guys I know it sucks being in a bad transaction. I've been on the wrong side of one before also. Slinging mud at each other is going to help resolve the issue. If you guys agreed upon something man up on it and be a man and honor what you agreed on. Otherwise just drop this thread because it's just going to boil over based on an agreement that had already been made by both parties.

Thanks,

Rack'em
 
rack'em zach'em said:
Guys I know it sucks being in a bad transaction. I've been on the wrong side of one before also. Slinging mud at each other is going to help resolve the issue. If you guys agreed upon something man up on it and be a man and honor what you agreed on. Otherwise just drop this thread because it's just going to boil over based on an agreement that had already been made by both parties.

Thanks,

Rack'em
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??? So you're not allowing to discuss this anymore? Damn.

Okay, see you later guys.
 
runscott said:
I'm not even going to bother parsing through the sack of lies below to respond to you. Anyone who knows me can make up their own mind whether or not they want to deal with you in the future based on what I stated above.
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I would deal with Phinmole,he did what he stated,refund minus shipping,he also said he refunded half the shipping cost,he seems like a straight up guy.I had a crack in a cue like that before,the only way to really tell it was there was to take butt cap off and see that it went all the way through the other side and it just wasnt a finish issue.He has done alot of business on here and Ebay and your the only one complaining or trying to call him a liar and that your a victim,why is everyone else saying he is a good seller and honest and your the only one? :confused:
 
I'm sure Phinmole is a very good seller. No doubt about that. But the cue was not fairly represented in its description. Surely, just an oversight on the sellers part.

Since nothing that went wrong in this deal was Runscotts fault, the seller should make sure the buyer is not out anything. JMO, of course.
 
runscott said:
Larry. Read my post. Money isn't the issue.

How many people on this board actually read threads before diving in? Apparently Larry doesn't.
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i read the entire thread. i still say, what are you moaning about, it's $27.50. lmao!!
 
runscott said:
Phinmole refunded me the price of the cue, plus $7.50 for his half of the shipping, so I'm out the other $7.50, plus $20 it cost me to ship back to him (he used UPS ground of all things).
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Two things. How was it packaged when it got to you? It may have gotten banged around in transit, causing the crack to grow. Also, why did you spend $20 to ship back an already damaged cue, especially if you're so salty about losing half of the original shipping, which was a measly $7.50?

I once shipped a set of turbos to someone and when they got there, the buyer realized one of the threaded bolt studs was broken in half. I went back and looked at the pics that I had sent him and it was clearly visible in the pictures. While it was plainly obvious that the damage was there, both of us simply missed it.

I guess I just don't see the need for all of the bashing based off of assumptions, especially when the seller has such a great history.
 
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