Okay, a few more details:
This happened in a very large bar/pool room; and a very busy place every night of the week. This player comes in only once a week, on his league night. This player also has a reputation of being somewhat of a complainer with a bit of a temper. (Just to qualify how "good" his customer status might be considered.)
As the player tells it, he left the shaft inside his cue case, and the cue case lying on the pub table next to the pool table he was shooting on. According to him (and even with his team mates sitting all around the area) someone opened up his cue case and stole his Cuetec shaft..."and this is the 2nd time this has happened in this bar!" (His quote.)
The problem I have with all this is that the pool room owner is contemplating having me order a new shaft for the guy (I run the pro shop there) just to keep him quiet. I'm trying to convince the owner that he should not give in to extortion tactics such as this. My personal belief is that the guy probably busted his own shaft during a little temper tantrum, and now he's going to try and get a free replacement out of the owner. And giving in to this guy won't pacify him, anyway. He would just go around bragging about how he got over on the owner, and then that would really start them all lining up!
On the other hand, Travis Trotter might be lurking around the pool room just waiting for someone to leave their Cuetec shaft unguarded.
Thanks for the feedback, everyone. I really appreciate it.
Roger