IT was NOT my choice to tarp the table and transport it in a rain storm, I would have rather waited for it to pass...but NOT the customer! I did everything I could to look after this table, and I add that to the fact that the table NEVER got damaged in any way shape or form during or after the delivery! What ALL of you fail to understand, is that a Diamond 9ft ProAm can not be put in the back of just any ol delivery truck or trailer...it's to tall on the dolly to clear the ceiling height of the truck! What you ALL fail to understand, is that NO trucking company will transport a Diamond 9ft ProAm or ANY other table to a location on a dolly with wheels! What you ALL fail to understand, is the fact that Diamond did it's job of selling this table to the customer and charging him for the delivery and set up, and that the rest was on me to complete the job, so you fail to understand that Diamond had no further responsibility to this customer unless I fail to deliver the table! What you further FAIL to understand is that phone calls WERE made to the customer...numerous times! What you FAIL to understand is that the customer never once said, "Look Glen, I'm going to go to work everyday, until I get a call from YOU telling me that you're within a couple of hours from being at my house to deliver my table so that I don't loose any time off of work, okay?" My response to that would have been, I'll tell you what, I'll call you when I'm in town, and I'll stay in a hotel that night and we'll get started in the morning installing your table so that you don't waste any of your time! What you ALL fail to understand, is that this table weighs 1,300 lbs and is fully assembled! What you ALL fail to understand, is that the customer was compensated by me with all the extra work I performed on his table, including going to the store with him to get the hardware to hang his light and helping to do so, of which I had NO obligation to do so, as Diamond mechanic's are NOT required to hang lights, nor refurbish USED tables! AND, I didn't charge the customer for any extra work, not that I would have anyway! I've been delivering Diamonds tables to half the United States now for over 2 1/2 years, and never yet have I delivered a damaged table, damaged a customers house...or failed to be able to install a table....not even when it meant that I had to install a Diamond 9ft ProAm (1,300lbs) up 14 stairs straight up in a guys house here in Las Vegas and all the customer had to do was sit down and operate the come-along to pull the table up the stairs! What you ALL fail to understand, is that I got the job done, took ALL the responsibility for being late, compensated the customer accordingly and was done with it. THEN the customer took it upon himself to continue to complain further, and for what? It has no further bearing on the subject! So what else does this customer want for compensation?, my first born child?...WHAT????????? I DON'T CARE ANYMORE, THE JOB IS DONE!!!!!!!
Glen
I received an e-mail about once every two weeks from Chad letting me know where my table stands in the production process. A month goes by and I get a call from Diamond informing me my table is done and is currently on the road. I was scheduled to be 1st on their list of stops to setup, however I didn't have carpet installed yet. Diamond contacted the contractors and arranged for me to be last on their list to allow me more time to lay down the carpet. Come to find out by the contractors that they had to backtract about 350 miles to isntall my table....but they didn't mind as Diamond agreed to pay them additional compensation for trouble. Diamond mentioned to me that there would be $100 added for each flight of stairs. I two flights of stairs which both had 90 degree bends and was only wide enough for 1 person to walk up. The two contractors and myself managed to maneuver that table up upstairs in about 2 hours. This was a lot of work! After the job was done, they told me that they really appreciated all the help getting the table up the stairs and that they would only charge me for 1 flight of stairs plus $350 to install the table. I gave each of them $300 and didn't bat an eye. None of my walls or hardwood floors were damaged by the slates and the table was perfect! Diamond has done good by me and I'll be a customer for life!
