i have a RKC story; i’m sorry i didn’t post this a year+ earlier as i should have, but being such a long story i was reticent: but…
Once Upon a Time…
i was not a pool player but had the room for a table. i only knew of brunswick so i went to the local brunswick dealer, got some info – then went to a few other stores selling various other brands, and finally decided that I would get a brunswick… again, i was not a pool player and i never even heard of a diamond table.
soon after a few guys came to our home and were setting up our new table. they were telling me "THEY" were the best installers it the universe and what a great table i bought!! i kinda felt proud at hearing all of this. this was maybe in 2000.
i used the table only about 4 or 5 times a year, sometimes when guests were here i could ask them if they wanted to play pool. i was only home about 5 months a year. but in a bar that i frequented very close to our home i would play and almost always win there on a 7 footer, i just was not the same on our 9 footer. then, about july 2007 i played a guy at the bar who just simply played like a pro; at least to me. and then i finally saw how this game could "really be played" - the first time for me.
my table seemed somewhat strange to me. ball shifts at the 3 piece slate intersections. from the foot end shooting into the opposite right corner pocket, the ob would shift. the table just seemed quirky. i was too ignorant to know what was happening, least of all to know why.
a month later i tried to join AZB, but it took months till i was given my acceptance to AZB. i love to read and learn. so for months i was just a lurker. and i really learned a lot from all of you.
i found someone here [las vegas that is] to teach me a little, and i was later invited into an 8-ball bca league. my first time playing on a diamond bar box. and that table played like a Stradivarius compared to my 9' brunswick piece of crap.
i realized i had buckets for pockets, ball moves that were not normal for a level table. cloth that felt like a thick sweater, nothing like simonis. i was heartbroken. i spent good money that was hard to make only to be swindled by a name company due to lack of knowledge on my part.
i read some info about RKC on AZB. plus, i wanted to get better for my league team players so we could be better. i felt helpless. i contacted RKC. i was lucky. RKC is in and out of vegas often [at least was]. i am nobody in pool, but he had a holdover here and said he would come and do my table; extend the rails and install new cloth.
what he didn't know was my table. maybe he guessed to some extent, but he never said a word. and when i first met him, i liked him immediately. he took apart my table and all i could do was watch him - and watching him was a pleasure for me. and talking to him was also a pleasure for me. he was just a really great guy. and it was so easy for me to see [i work with very exact tolerances in molds and such] how exacting he is. he extended my rails and had the most complete set of tools in his ['pos'] truck [that took hours to start] that you could imagine.
my 5"+ and 5.5"+ pockets were going to be 4.5" and 5"'s. and seeing his beautiful way of working i was a happy boy. but now he brought my table down to base wood to get everything as 'base level' as possible. Uh Oh - you'll never guess this - my long side of the table were bowed out at least 2.5 to 3 inches. I paid $1,000 extra to brunswick for a fully dovetailed frame. the reason for the extra money was to make this impossible. it was a joke; pitiful. and i owned it. i was really pissed. money at that time was good, but i don't piss on it [never did and never will]. i would never mind giving the money for the needy. but this was just a joke. i have a pic i will see if i can find and post it later. but trust me, it was beyond belief.
RKC went to home depot and bought turnbuckles and covered heavy gauge wire and aligned the long sides perfectly.
next...
it was slate time...
ho, ho, ho...
guess what???
i had 3 pieces of slate from brunswick that were "ALL" crowned = that means that the slate had a high point in the center of each slate - an almost impossible thing to correct. maybe it could be made to play more correctly, but it would not really ever be a good table. RKC was shocked - he said he had never seen this in more than 25 years! i wanted to cut some balls off brunswick's board of directors. being the 'a-h' i am, i looked up [goggled] brunswick to speak to the pres. all i could get was a number that was a recording. i really got pissed.
i called brunswick's main corp. number and said i was a stockholder and i demanded the direct number for the Pres of Brunswick Billiards. they gave it to me immediately. sawn cummings. good.
i called him. got directly to him. i told him a longer story than i have posted here [really - this is the short version]. the complete works and the crap his company sold me. and not to be believed and as credit to sean, he offered to replace my table.
i didn't want that. RKC already fixed the wood base in a way never to be a problem again. i just wanted them to replace my slates. and again to sean's credit he had that done. but here i must mention: i gave sean the basics and he wanted his supplier here to do it and i said NO! i want glen [RKC] to do it. he asked why i was so insistent, and it was an easy answer - "your fools already showed me the quality of your work". i do not need another example. to simplify i told him i would have RKC call him.
RKC did and they immediately sent new slates.
and just a note for anybody that would ever doubt RKC, sean already new of RKC's reputation and expertise.
by now, i know you all know the final result. i have a great table.
and the only thing i can add is this: we all travel many roads in life. some for the better and some not. but i feel lucky...
i greatly respect RKC. not only because he made my table great but more... he is an inspirational person. i really mean that. i can not say that about many folks i know. RKC has an uncompromising work ethic. RKC is a genius. it was a great pleasure to watch him work.
end of part of the story,
smokey