He did contact me and sent me the attached video. Look carefully for the so called "scuff" marks. He told me at that time he was filing a complaint with Paypal and requesting a full refund. These minute marks have absolutely nothing to do with the subsequent damage done to the cue. The hinges you see actually do protrude inside the case by a small margin, enough to scratch the cue. The real proof is that Yates went silent and refused to communicate any longer when confronted with the damaged cue.
P.S. The video will not load on here. It's too big. Send me your email and I'll try to send it to you that way.
