Follow-up between Hal and Thingie (Joel)
- Thread starter raemondo
- Start date
I've always found it very strange that on internet transactions the seller, when returning an item, has to send it back before a refund is issued. There is a clear assumption here that the seller is more reputable than the buyer. As I am much more frequently a buyer than a seller I find that insulting and it does p*ss me off pretty thoroughly.
Very glad to see this affair ended (hopefully) on a high note. Tate... you da man!
Very glad to see this affair ended (hopefully) on a high note. Tate... you da man!
The seller is often in business and has more to lose by bad rep than the buyer does. Many on here would gladly be barred from AZ if you would give them a $2000 cue to not come back. I am in business and if someone wants a refund on an item they must send it back before getting the refund. That is just how the retail business works world wide. So my hat is off to Thingie for saying he will give a refund first. That is against all normal business practices. Think for a moment. Put your policy in writing that you will give full refund upon inspection of a cue without getting the cue back first. You would be a magnet for con men ripping you off. Return an item for full refund minus shipping cost, is the only thing that makes sense. I am sorry you find that insulting.JimS said:
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cueman said:
I absolutely agree with cueman. I too have never been able to get a refund from any seller without first returning the item. I think Thingie really went over and beyond in this situation to refund Hal the full amount, especially after Hal had used the cue already.
I don't think he did anything special. He just did the right thing like any man with integrity would do.
I think that any buyer who has a solid reputation deserves the same consideration as the seller expects.... in this case payment and then delivery.
I think that any buyer who has a solid reputation deserves the same consideration as the seller expects.... in this case payment and then delivery.
Send it along with a dog, this will make sure they turn the heating on in the luggage compartmentcueman said:
14.1player said:Send it along with a dog, this will make sure they turn the heating on in the luggage compartment
I'm wondering if it's those 13 hour flights or the cold spell we've had here. I think I'm going to write Fed Ex and ask them what their temperature standards are for flights and warehouses, and insurance coverage is for damage due to weather.
I had a Szamboti sent to me overnight from a mid west cold weather area and the cue was really cold to the touch when it got it here. Thank god the ivory joint and ferrules didn't crack.
Chris
Don't send it back and forth.
Great choice guys. A good idea to keep the cue in the states. It needs to be fixed here anyway and there is no use subjecting it to further travel. I am pretty sure that warpage is not covered by insurance. So Thingie is out. But Once its fixed it will be like brand new and fetch even more. I think Hal should get first offer.
Great choice guys. A good idea to keep the cue in the states. It needs to be fixed here anyway and there is no use subjecting it to further travel. I am pretty sure that warpage is not covered by insurance. So Thingie is out. But Once its fixed it will be like brand new and fetch even more. I think Hal should get first offer.
Fed Ex confirmed that the cargo hold of freight planes will reach near freezing temperatures. A non-stop Singapore/LAX flight is about 17 hours. If the cue had a higher than usual moisture content, for example being kept in a warm, humid environment, I can see where wood movement and possibly trapped moisture could play havoc on a cue.
I don't think shorter flights would experience this as much as long flights, where the contents will eventually reach these very cold temperatures. Do I have a solution? Not really. Storing a cue in a climate controlled, low humudity environment in the first place - maybe using electric hand warmers in a well insulated case when something is going to be shipped on long flights.
Chris
I don't think shorter flights would experience this as much as long flights, where the contents will eventually reach these very cold temperatures. Do I have a solution? Not really. Storing a cue in a climate controlled, low humudity environment in the first place - maybe using electric hand warmers in a well insulated case when something is going to be shipped on long flights.
Chris
Heat packs?
Mail order nurseries ship during inclement weather using heat packs to prevent freezing. As I remember, the charge for these seemed quite reasonable. I don't know how hot they get, but since they are shipping live plants, the temperatures must be moderate, otherwise the shipment would cook.
Ken
TATE said:
Mail order nurseries ship during inclement weather using heat packs to prevent freezing. As I remember, the charge for these seemed quite reasonable. I don't know how hot they get, but since they are shipping live plants, the temperatures must be moderate, otherwise the shipment would cook.
Ken
TATE said:
Good idea.... and I'll bet that customs/security wouldn't have any problem with that at all.
Sorry to be a smart ass. Could not resist. The plant thing is good info. My solution will be to not buy or sell overseas. Afraid to send money or goods to places I can't get to if I need to make things right.
Matt_24 said:
No I am not, I am just referencing the fact that ruining your rep for 300 is just as sad as 2000.
You're right.. it was stupid, should of been handled a lot better.
JV
cueman said:
this is just a question to everyone.....
Is it possible to ship a cue as a "perishable"? I have a friend that gets live fish shipped to him from all over the world. I realize that the shipping boxes are styrofoam lined but it seems to me that you should be able to ship somthing in a climate controlled area of the plane...
It's also possible that i don't have a !@#$@# clue what i'm talking about.
But if anyone has any input i'd like to hear it.
Yes you can ship items that are perishable. I saw a box of baby chicks at the post office one day. They were loud as hell. I bet there are some very strict regulations though.
EDIT: I misread your question. I'm not sure if you can ship a cue as perishable or not. You can send it as fragile.
EDIT: I misread your question. I'm not sure if you can ship a cue as perishable or not. You can send it as fragile.
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