HELP! I sold a cue to a guy on Ebay, he received it and says there are dings?

acedonkeyace

acedonkeyace

AzB Silver Member
Silver Member
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
 
acedonkeyace said:
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
Click to expand...



Have him take pictures of the damage. I kinda doubt it happened during shipping if it was bubble wrapped. I am also curious how long the cue has been in his possession.
 
Sounds like he is trying to get over on you....but there is always 2 sides. How long has he had it? Did he play with it?
 
acedonkeyace said:
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
Click to expand...

Sounds rough. I personally take them back and refund, no questions asked. The insurance claim is probably a waste of time if there is no damage to the package.

It hurts to refund a sale, but in the long run, you'll save yourself a lot of aggravation.

Some fool at UPS ran over a picture I sent with glass. They sent it back to me, I filed a claim and they denied it for inadequate packaging. I wasted hours on the claim for a measly $100 -
 
Ebay is going to side with the buyer, almost guaranteed. I've been duped a time or two buy dishonest buyers and leaned to just bite the bullet. If you refuse to give him a refund, you'll end up doing it anyway most likely if you have Paypal. GL
 
If you are in the mail-order business you have to get past the whose right and who's wrong mentality. Terms like condition and quality are subjective and if your buyer doesn't like what you sent him, why go through all this? Just take it back, give him his money back (you will have to anyway as I assume he paid through PayPal) and sell it to someone else that does agree with you assessment. if you sold it for a fair price there will be another buyer waiting in the wings.

Like Tate, said, return for refund an move on.

Kevin
 
If I sent it and have great documentation of the condition that was disputed, I would not take it back. Although ebay may force things anyway without a proper hearing.

The guy has a good chance of either being the one that dinged it or is regretting spending the money on it and actually put dents in it on purpose so he can return it.

I think someone already said you should have him send you pics of the dings, it's a good idea.
 
acedonkeyace said:
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
Click to expand...

It truly doesn't matter what the *RIGHT* thing to do is. eBay buyers are protected, and then there's paypal to add to this buyer protection. I'm afraid you're f ___ as for not wanting a return. EVEN if you put "no return", the buyer is always protected. Hope this helps.

Oh, lets hope he don't send you a broom handle back in place of your cue!! One reason I WOULD NEVER sell on eBay.
 
eddie0776 said:
Sounds like he is trying to get over on you....but there is always 2 sides. How long has he had it? Did he play with it?
Click to expand...

It doesn't matter if he took the cue and used it for a walking stick. The seller has to take it back. Ebay protects the buyer 99.9% of the time. Take the cue back, hope you get the right cue returned and move on. Hope this helps!
 
I would issue a full refund on the return of the cue.

Personally I give the buyer, of anything I sell, an opportunity to return it for a full refund if that is their desire.

No explanations needed.

One time I sold a man, a member here, a cue that I put on the Wanted/For Sale Forum.

For some reason he was under the impression the cue was being sold with two shafts.

No where in my add was there any reference to a second shaft, not sure why he thought this.

But it doesn't matter, to me anyway, told him to send me the cue back. He did and I issued him a full refund.

Sold the cue within a week of receiving it back, no big deal.

Now if I received that cue and there was damage due to negligence on the buyers part, we would have to talk about what is a fair refund amount.

However the cue was perfect, just the same as it was when I shipped it to him.

Good luck.
 
TATE said:
Sounds rough. I personally take them back and refund, no questions asked. The insurance claim is probably a waste of time if there is no damage to the package.

It hurts to refund a sale, but in the long run, you'll save yourself a lot of aggravation.

Some fool at UPS ran over a picture I sent with glass. They sent it back to me, I filed a claim and they denied it for inadequate packaging. I wasted hours on the claim for a measly $100 -
Click to expand...

Yup. Refund, no questions asked.
Move on. Not worth the blow up surely to be attached to a disgruntled buyer.
 
The funny thing about this thread is, the OP posted a question like this to the AZ community before (was it the DVD deal?) where the overwhelming advice given was "return for refund and move on" much as it here, and he decided to go another way anyway. I guess it will be interesting to see if this time he was actually looking for advice or just support for a position he has already taken.

Kevin
 
I agree with the refund, once the cue is in your hands and with original packaging, if possible

Best to be in control from here, be done with him.

Please lat us know how the cue you receive compares to the one you sent, if you go that way.
 
acedonkeyace said:
He wants to return the cue.

The cue took, 10 days to get to him via USPS, which was longer than normal, but I told him even if the weather did anything to the cue, like warpeage or anything, that I had purchased, $600.00 worth of insurance to cover anything that might happen.

What is the right thing to do?

I have pictures, many pictures of up and closeups of the cue that show there was no dings or dents in the cue when it was shipped out. I even marked the tube 'FRAGILE GLASS' in 5 places on the tube. I bubblewrapped the cue and capped in newspaper and sent it in a heavy shipping tube.

Initially he was complaining about the time it took for shipping, then he was complaining about the JOSS Custom, not lining up perfectly, it was 1/8" off, which I even took exact pictures of the cues collars, showing exactly how the names line up and this was on the posting. He offered me $180 less than I was asking for the cue and I accepted the lower price.

I even gave him an option on the Shafts, he went with the JOSS CUSTOM shaft with a Ivory Ferrule and 30" length which are both upgrades.

Who is responsible for the Insurance claim?

Do I refund all his money and go after the Insurance to have the Cue refinished or just take the cash claim and sell the cue for less?

Is it my responsibility, even though I have documentation and pictures that there were no dings no dents and no damage of any kind to the cue when it left my hands?

What is the proper thing to do in everyones opinon?

This is the first, DAMAGE that has ever happened to me in over 300 cue transactions and shipments?

Is the customer trying to pull one over on me because the Names don't line up perfect and is just trying to find a way out of the deal, even though I had a NO REFUND or RETURN with the lower price accepted, of course as long as something was not as described, in which case I would take the cue back.


Give me your opinions and how do I process the claim and how do I prove the claim and do I process the claim or does the buyer process the claim? I have the Insurance Receipt in my possession.

Thanks for any info,

Mike 'acedonkeyace' Kennedy
Click to expand...

Give him his money back and resell the cue.
 
Two ways to handle this....

One way, you can tell him to return the cue for a refund but not a full refund. Then after you receive it, you can refund him any amount you want. Ebay will use all emails through ebay as proof.

Second way is...you need to tell him you want to be protected so he needs to file a dispute. This way you get all your money back except what it cost you to ship the cue.


You should of advertised the dings in the cue....


Who is this buyer so I can put him on my blocked bidder's list. I have a huge list.
I already told people I couldn't sell to them because their name is on the list. I told him all the largest sellers have a list of blocked bidders that we all share.
 
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Funny that the OP is also promoting Mike Sigel's new league, I am assuming he wants to be a LO. Can't wait to see how he deals with problems there, create a thread on AZ each time?
 
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