Help Please

FAST_N_LOOSE said:
Joe,
It may depend on the seller, but speaking for myself: No, a cue would not be returnable because of "hit", unless there was an issue with the cue. If there was a buzz or a rattle, that would be a reason to return a cue. Playability and hit are so subjective, that a seller can't take a cue back, after it has been used, because it doesn't fit someones playing style.


Sorry to side track the thread, but I felt his question should be answered.
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Marcus -

I offer money back less shipping for ANY reason. They lose shipping if they decide to ship it back, like someone above mentioned I have had (3) cues returned in all the cue deals I have done. I was stunned, I couldn't believe it.
As I was really letting them go a lot cheaper than I should have. I got all of them back and later sold them for more money.

If you don't offer a refund for ANY reason then you get into these pi$$ing matches that nobody wins.

I do see a little issue with the OP, however. I offer these money back after just a few days (2 or 3), it sounds like he had it several days. If he wasn't happy he should have sent it back and moved on.

I had a guy get back with me a couple months after a deal and I refused. If you cant decide you want it after a couple of days, then the cue is yours.

I wish everyone the best of rolls,

Ken
 
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Ken_4fun said:
Marcus -

I offer money back less shipping for ANY reason. They lose shipping if they decide to ship it back, like someone above mentioned I have had (3) cues returned in all the cue deals I have done. I was stunned, I couldn't believe it.
As I was really letting them go a lot cheaper than I should have. I got all of them back and later sold them for more money.

If you don't offer a refund for ANY reason then you get into these pi$$ing matches that nobody wins.

I do see a little issue with the OP, however. I offer these money back after just a few days (2 or 3), it sounds like he had it several days. If he wasn't happy he should have sent it back and moved on.

I had a guy get back with me a couple months after a deal and I refused. If you cant decide you want it after a couple of days, then the cue is yours.

I wish everyone the best of rolls,

Ken
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If a cue has an issue, I would take it back, no questions asked. I don't ever remember having a cue sent back.

A couple months you say...... How about this one:
I had a guy call me a few weeks back, and this is how the story went. According to him, I sold the cue to a dealer in 2007, that dealer sold it to buyer A. Buyer A sold it to his buddy (buyer B), and this guy (buyer C) bought it from that buddy. This guys tells me the shafts with the cue aren't original, so I need to refund his money (way more than I had sold the cue for) and take the cue back. Best part is, I still had pics of the cue, with the shafts I sold it with. The pics he sent me, of the cue as it sits now, showed that the shafts were totally different. Even after seeing that, he still wanted me to refund him or have shafts built for him.
 
FAST_N_LOOSE said:
If a cue has an issue, I would take it back, no questions asked. I don't ever remember having a cue sent back.

A couple months you say...... How about this one:
I had a guy call me a few weeks back, and this is how the story went. According to him, I sold the cue to a dealer in 2007, that dealer sold it to buyer A. Buyer A sold it to his buddy (buyer B), and this guy (buyer C) bought it from that buddy. This guys tells me the shafts with the cue aren't original, so I need to refund his money (way more than I had sold the cue for) and take the cue back. Best part is, I still had pics of the cue, with the shafts I sold it with. The pics he sent me, of the cue as it sits now, showed that the shafts were totally different. Even after seeing that, he still wanted me to refund him or have shafts built for him.
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I want some of what that guy was smoking..LOL
 
Paul Dayton said:
Give it a couple weeks to adjust to where you are. It's amazing how often this works.
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It's amazing how true this is....and just how many people don't understand this. Wood is 'alive' and can be stressed by going to/through different climates. Usually it will settle back down and find its happy place. We have experienced this with a countless number of cues, from Schon to Szamboti.
 
lenoxmjs said:
I want some of what that guy was smoking..LOL
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he wasn't just smoking.

he had to be snorting and injecting, as well. :eek:

so Marcus, how are his new shafts coming along? :grin-square:

best,
brian kc <---- never a part of that deal but I want to issue some red iTrader... :mad:
 
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FAST_N_LOOSE said:
If a cue has an issue, I would take it back, no questions asked. I don't ever remember having a cue sent back.

A couple months you say...... How about this one:
I had a guy call me a few weeks back, and this is how the story went. According to him, I sold the cue to a dealer in 2007, that dealer sold it to buyer A. Buyer A sold it to his buddy (buyer B), and this guy (buyer C) bought it from that buddy. This guys tells me the shafts with the cue aren't original, so I need to refund his money (way more than I had sold the cue for) and take the cue back. Best part is, I still had pics of the cue, with the shafts I sold it with. The pics he sent me, of the cue as it sits now, showed that the shafts were totally different. Even after seeing that, he still wanted me to refund him or have shafts built for him.
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Damn, this would be a good thread topic...or at least a funny one.

Heres a quick story. A few months ago a friend of mine bought 4 Tim Scruggs cues from a guy and ask me to sell them. When I got the cues there were 4 butts and 6 shafts. Each butt had a matching shaft and the two extras were a definite non Scruggs shaft and one that was not straight enough to sell, but may have been a Scruggs. I list the cues for sale and right off the bat several people recognize them and 2 of them had issues. One was broke and fixed and the other one was refinished and had a phenolic joint added, and the wrong logo put back. None of this was brought up when my buddy bought them but he also didnt ask for the "cuefax" on each one.....;) I take all 4 cues to the DCC and leave them with someone, each having one shaft. The guy who sold my buddy the cues sees them and buys one back but he takes two shafts, obviously leaving one cue with no shaft. When I return to the DCC and ask him about it he says "well that particular cue had 2 shafts when I had it". I mean c'mon, that deal was long since done and even if it did, which it didnt, it doesnt matter. Lessons learned I guess, some people have a dim future ahead of them.
 
for the record i contacted him once i received the package to thank him, thats when i noticed it had a little more defects then he said. This was no problem for this was a cue to play league and not worry about it getting damaged.My other cues are way more valuable thats why i bought this. I then went straight to the pool hall after work and called him immediately!! Im talking having the cue for 4-5 hours. If i had the this cue for any amount of time without notifying him i wouldn't have the balls to ask for a refund.
 
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demoswf said:
I've known Ted for a long time, if he said so, then it's worse than the climate effect~
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It's kind of hard to give a typical grade for 'climate effect'....but it usually is pretty minor roll in either the shafts or the A-joint of the butt.

Bought a nice Gus one time that the owner swore rolled perfectly straight before it was shipped. When we received it, the butt really rolled pretty badly. There was a very noticeable lift at the ss joint. After sitting for about 3 weeks in the southeast TN climate, you could then roll the butt and it was perfectly true. Spun true in a lathe, too, when it did not before. No joke.

If someone gets a cue like this and it's something you really want or have chased, I would try to give it a little while if you can.....patience can sometimes pay off. Something like that is very easy to coordinate. You get a **NEW AGREEMENT** with the seller (in writing) that you're willing to wait x-period to time to see if the cue stabilizes and goes back true. If it does, great....but if it doesn't, then you can still return it for a refund.

This is especially a good option with older (irreplaceable) vintage cues. For some reason, I've seen this happen more with them. Kind of defies logic imo. You would think they would be more seasoned, therefore stable and fixed. Not always the case. Wood is 'alive' and will do funny things you can't predict sometimes.

That being said, always offer a 'satisfaction guarantee/return policy'. If the buyer doesn't like the cue for any reason, let them return it per your policy. The buyer should always have that decision if they have an issue upon receipt.

And if a cue is sold AS-IS, it goes without saying to always state that very cleary up-front and say there will be no returns.
 
jmizzo said:
I have yet to run into this, but if the cue is as described but someone just doesn't like the hit, is that returnable? I have bought some that I didn't like when I got them, but cue was as described and I wouldn't burden a seller for that. I figured I would just resell it. Do most sellers here offer a no conditions return policy? I would if someone really didn't like it, but when it came to myself I didn't feel right about doing it. We all know "hit" is subjective. Just curious as to what everyone thought.

Joe
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I haven't read the whole thread....

I traded a cue for a case. I was told the cue hit/played poorly. Am I supposed to say tough cookies? No way. Swapping ferrules made it right. We agreed to split the cost and both ended up happy.
 
$TAKE HOR$E said:
Damn, this would be a good thread topic...or at least a funny one.

Heres a quick story. A few months ago a friend of mine bought 4 Tim Scruggs cues from a guy and ask me to sell them. When I got the cues there were 4 butts and 6 shafts. Each butt had a matching shaft and the two extras were a definite non Scruggs shaft and one that was not straight enough to sell, but may have been a Scruggs. I list the cues for sale and right off the bat several people recognize them and 2 of them had issues. One was broke and fixed and the other one was refinished and had a phenolic joint added, and the wrong logo put back. None of this was brought up when my buddy bought them but he also didnt ask for the "cuefax" on each one.....;) I take all 4 cues to the DCC and leave them with someone, each having one shaft. The guy who sold my buddy the cues sees them and buys one back but he takes two shafts, obviously leaving one cue with no shaft. When I return to the DCC and ask him about it he says "well that particular cue had 2 shafts when I had it". I mean c'mon, that deal was long since done and even if it did, which it didnt, it doesnt matter. Lessons learned I guess, some people have a dim future ahead of them.
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Start one $take_hor$e, I have plenty of weird cue deal stories!

Ken
 
KCRack'em said:
I haven't read the whole thread....

I traded a cue for a case. I was told the cue hit/played poorly. Am I supposed to say tough cookies? No way. Swapping ferrules made it right. We agreed to split the cost and both ended up happy.
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The ferrule was an issue.... and needed to be rectified. That's exactly what should have been done if it made the buyer happy. There was an issue that caused poor hit, it wasn't that he just didn't like the way it played.
 
I had several deals when the cues were mispresented intentionally or by mistake. I always communicate with the other part. I this very moment I have 2 cues sent to Ryan T. for modifications. One was my option, the other was a cue that seller sent it to me with a pin problem. We discussed and in the end he agreed to pay for repairs. The cue was brand new...and the guy couldn't believe that such a problem might be present...

Anyway, as a suggestion for sellers/ traders : Check the cue in the very moment you send it. You'll be suprised how a straight cue might be warped after 2 month of sleeping in your basement storage case...

I had no bad deals. I offer a money back/trade back warranty not based on hit tho.
I got so many "flat" hit cues that I transformed in amazing players ...just by changing the tip or the ferrule...

Over 100 deals (less in itrader) and no returns by now.
I had some issues ....solved only with communication.

Chris

sent via Tapatalk
 
I'm the seller…

This guy was great to deal with at first!
Then he went bipolar on me. I finally told him to do everything in text msg or email so I could have written proof. His story changed sooo many times. I felt like I was on a merry go round. Up & down, round & round.
I sent him MANY MANY videos shaft, butt, together, etc… 30-45 seconds long, each
He called me from the pool room said cue rolls like a "flat tire". I told him it's impossible a cue be warped like that on overnight shipping. Might be climate.
He even had a guy in the back ground say "It's really not that bad" then the guy changed his voice real quick "ol that one, yea yea, it's horrible". So they determined the shaft was warped. Keep in mind I disclosed a taper roll to the buyer!!!! And I got that in written proof too. And I described a taper roll to him, verbal & in video. The shaft doesn't wobble u could see a little light under the middle of the shaft.

Couple days go by. He said still the same but "it doesn't roll bad on another table". By now I'm confused cause he was all over the place. To prove what I'm typing I can copy/paste his text msgs. Even saying NUMBEROUS times "I want the cue"!
Supposedly he took the cue to Ted. I ask what Ted said & how he determine the cue. Buyer says "idk what Ted did, I guess he took it in the back room & rolled it on his tables". "Brought it back from the back & said yep it's warped but I can face it off & probably fix the problem."
Now remember at first the witness guy in back ground says it's not that bad & changes his story & they passed judgement that the shaft was warped. Now Ted is saying the butt just needs faced off.

So I ask the buyer to send the cue to predator. REFUSED REFUSED REFUSED to send the cue to predator. BUT he wanted to send it to 3 other places!! Why? Predator will face a predator cue for free!! He ask if I would cover half of shipment. I said Yes! He refused again. And for the record we NEVER agreed on him taking the cue back to Ted.
*** What's even funnier? The way he bashes Ted Harris one minute then wants him to fix God knows what.

****************** SCAM ALERT , SCAM ALERT ********************
I tried to bend, over backwards, pretzel style for this guy & it didn't matter what I said or what I tried to do nothing was good enough for this Scammer!!
And for all u AZB who want to know if I offered a refund? YES I did as long as the cue was in its original condition!!! Still wasn't good enough for this guy.
Ol yea I almost forgot. He isn't keeping the cue in a case either. "Still laying on my dresser just like the day I opened the box".
WOW REALLY!!!
Luckily I work for an attorney & we deal with ppl just like this on a daily basis. SCAMMERS!!!!

If I was to guess u didn't like the cue so u damaged it so u could return it.
Let me guess u are a 5 in the APA so now u know everything about pool there is to know, right? U carry a 9-ball money clip & u watch the color money trying to pick up hustling tips, right?
I'll just play u in some 9 ball & I'll commute to FL if u will bet at least $3,000-$5,000!??
****************** SCAM ALERT , SCAM ALERT ********************

Thanks
JoshB aka Fubu:thumbup:
 
Videos

The videos I sent were captured 15 minutes before I packaged the cue.
And one thing he says after he got the cue. It was blurry on my phone but clear on my computer and "I'm not disagreeing with u the cue is str8"!!!
Thank God for written text msgs.

Out of ALL OF THIS I ask the buyer to text , email, FaceTime call, etc
videos of this warped cue!!!
U know how many video I received ?????? Z E R O!!!!
I did receive a picture thou, lol, of the ferrule & tip! And a pic of another shaft that wasn't the shaft I sold. How do I know u ask? I sold a 314-2 pic was Z-2!!
I might not have much hair but I have a little common sense!!
:D :thumbup: :rolleyes:

Fubu
 
****************** scam alert , scam alert ********************

Ol if we agreed on u taking the cue back to Ted like u are saying.
Why did u start this thread on 4/30/14 @ 805pm but text msg me on
5/1/14 @ 637am saying that u was going to take the cue back to Ted.
And on further note u filed a dispute thru PayPal a week earlier!!

****************** SCAM ALERT , SCAM ALERT ********************
****************** SCAM ALERT , SCAM ALERT ********************
****************** SCAM ALERT , SCAM ALERT ********************

I still don't know why I couldn't get a video from u like I sent u
30-45 seconds of Just the shaft, Just the butt, Whole cue??

I can only pray that PayPal will see that I'm a honest seller that
tries to provide for his family.

Fubu
 
I am happy you finally decided to speak your side! Please show me or tell me when you offered a refund??? I called you as soon as I got the cue, and then a few hours later when I took it to the pool hall. As far as sending the cue to places, why should I have to? I offered to send it to a third party like ( Superior cues or Proficient billiards) so you can here what they say is wrong with the cue. As ted explained to me the cue is WARPED! How can I warp a cue? The joint isn't broken, it wasn't ran over by a car? ITS WARPED! Me calling you from the pool hall was me guessing on what the problem was. That's why I took it to Ted to see what the facts were. After I spoke to Ted, that's when I asked for a refund. Im stuck with a cue that's warped and you are trying to make me out to be a criminal, I bet you do work for an attorney!! Either way we will let paypal decide or my credit card company. YOU ARE THE SCAMMER!! And for the record I never bad mouthed Ted, I will say what I told you, That I can take it to Ted Harris but I felt a little uncomfortable doing that because I was going to have him make me a cue but I canceled the same night. I canceled because I felt rushed in picking out details of the cue and didn't leave feeling like I was really sure what I was getting. That's not bad mouthing,

I started this thread that night when we were texting, we agreed to take to Ted when we were speaking on the phone after those text messages.. Which I can prove when that text was sent compared to when we had a conversation on the phone. I never said the cue was straight, I said I believe YOU when YOU said the cue was straight. I have the cue and its anything but that. And why this went this far is we agreed to take it to Ted. But when I wanted to get that in writing that you were authorizing me to take to ted to try to fix, Via text message. You text me it was my cue to take it where ever I want.. I wasn't going to take to Ted and hope he could fix, because if he attempted to fix and couldn't I wouldn't be able to send the cue back to you. That's all I wanted was you in a text message "to cover me" saying you give me permission to attempt to have it fixed.
Say what you want, As people said on here i'm to nice, I should've asked for a refund immediately!

also a dispute is different from a claim, If you would've offered a refund as you claim you did. There would be no reason for me to file a dispute. I escalated to a claim that morning you told me it was my cue and to take it where I wanted to.Yes, that was the morning after we agreed to take to Ted the night before. The same morning I attempted to get that in writing mister law. That's when I felt I wasn't getting anywhere with you. Refund my a**. Show me where you offered a refund in all your texts you liar. Im sorry i am all over the place but im so angry and as I read over his accusations I cant type quick enough to say what I want.
 
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****************** scam alert , scam alert ********************

Anger usually comes when someone lies & gets caught.
Actually I told u on the phone to send it to predator & u ask me to text u the info. So I did!! Also that same night I offered u a refund if the cue was in it original condition. U said "I'm not sending the cue back upon those words cause u can say it's not in original condition". That's when I told u verbal to take it where ever u want then texted that to u the next morning. Cause I feel like u are trying to strong arm me into doing what u want it nothing at all & like I told u to work together it's a 2 way street.
Not to try to bully me & strong arm me into your terms.

Just like u texted me saying u would not speak with me anymore & u haven't until I comment on this & u've texted me this morning again in an abusive manner threaten me saying my freedom of speech is slander.
So let's get o the merry go round of lies & speak the truth cause you bipolar ways don't work with me buddy.
So if u plan to harass me , bully me , strong arm this deal then go for it.
Good luck with that & your poor attitude.

Fubu
 
JoshB said:
Anger usually comes when someone lies & gets caught.
Actually I told u on the phone to send it to predator & u ask me to text u the info. So I did!! Also that same night I offered u a refund if the cue was in it original condition. U said "I'm not sending the cue back upon those words cause u can say it's not in original condition". That's when I told u verbal to take it where ever u want then texted that to u the next morning. Cause I feel like u are trying to strong arm me into doing what u want it nothing at all & like I told u to work together it's a 2 way street.
Not to try to bully me & strong arm me into your terms.

Just like u texted me saying u would not speak with me anymore & u haven't until I comment on this & u've texted me this morning again in an abusive manner threaten me saying my freedom of speech is slander.
So let's get o the merry go round of lies & speak the truth cause you bipolar ways don't work with me buddy.
So if u plan to harass me , bully me , strong arm this deal then go for it.
Good luck with that & your poor attitude.

Fubu
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JoshB;

Upon hearing from your customer that there was a problem, why not simply offer that he send you back the cue for a refund?

why put conditions on it?

I could see if it were a brand new unchalked cue that you would want back in the same condition but a well used cue like this, I don't get it.

Did you think the buyer was going to send you back your cue in some lesser condition from what it was in when you had just sent it?

btw, glad you guys are talking - that is a big key to getting things resolved.

thanks.

best,
brian kc
 
This is a comment JOSHB just posted!!!
(Also that same night I offered u a refund if the cue was in it original condition. U said "I'm not sending the cue back upon those words cause u can say it's not in original condition")
Please keep in mind, He is calling me a LIAR and a SCAMMER??? If he really offered me a refund ( Which he didn't!!) and im all these negative things he is accusing me of being, wouldn't i of just sent him the cue back? Does that make any sense??

I remember when you brought up the suggestion about sending back to Predator," They would fix if I was the original owner" you said. I told you I did not feel comfortable doing that.One, i am NOT the original owner. 2nd, why is it my responsibility to send this cue out to be fixed? You have never offered a refund as you now claim!! If you have we wouldn't be talking right now? You are only saying you offered one because the majority of people who took their time to comment said it was the right thing to do. Do you think people believe you actually offered one? This thread would not exist if you attempted to do the right thing.
And your saying i told you that the cue is not in the condition that i received it in??? Thats a LIE.
You know as i get more and more frustrated with this situation, My question is as follows!
What would be my motive? And i say that because you are calling me a scammer! So what am i accomplishing here? What motive do i have by wanting my money back? I even offered to cover any out of pocket expenses you had? You know if i had the cue for a while and then brought to your attention the fact that its not straight i could understand you disputing my claim for whatever reasons you felt. I communicated with you immediately!! You are an A**hole!! This thread was created to try to get idea's from this forum, Ideas that might help us solve this issue peacefully. I told you i was creating this topic by PM ing you and i text your phone. Now almost 2 weeks later you are commenting? Probably because you are now dealing with a claim through paypal. I guess you thought you would sell this cue, get paid, and not worry about the consequences. I hope people here will see the type of person you are!!
 
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