Well you gave him a test, and I hope he passes by paying!
I need advice!
- Thread starter jay helfert
- Start date
Well you gave him a test, and I hope he passes by paying!
Please don't accidently drop their name if they don't.
Count on it!
my 2 cents
Jay-
Demetrius here from MN, thanks again for your help with my issue last fall and for putting together a great book. I really enjoyed it (my favorite was Incardona outrunning Bucktooth)
Hey, couldn't read all 6 pages here, but my opinion is to just give the guy a new book. It's the best decision every way you look at it. In the end the only down side is that it's galling to let guys like this get away with these moves. Two quick things though- one, they'll get what's coming to them without your help, or to translate into poker slang for you, just because the guy is playing loose you don't have to be table sheriff here and look him up with A-J off. And remember too, you only have to deal with him for 5 minutes, he has to live his whole life like that. Take care, look forward to seeing you again!
Jay-
Demetrius here from MN, thanks again for your help with my issue last fall and for putting together a great book. I really enjoyed it (my favorite was Incardona outrunning Bucktooth)
Hey, couldn't read all 6 pages here, but my opinion is to just give the guy a new book. It's the best decision every way you look at it. In the end the only down side is that it's galling to let guys like this get away with these moves. Two quick things though- one, they'll get what's coming to them without your help, or to translate into poker slang for you, just because the guy is playing loose you don't have to be table sheriff here and look him up with A-J off. And remember too, you only have to deal with him for 5 minutes, he has to live his whole life like that. Take care, look forward to seeing you again!
Jay
Ask him to rip off the cover and send you just the entire front cover. This is what they do with books at stores when they cannot sell them they send back just the covers. There is verbage in most novels about books without covers do not sell them etc....
Good Luck with this guy, I doubt he willl be happy without a book but sounds like he has not been so polite.
L8r
Stonewall him. People like him are the reason i hate humanity. Let him sue usps while he's at it. for failing to deliver the book. Me personally id mail him something other than your book,(like a dog turd) im a hateful person though.
I like the way the story went down. Good ending so far. Could get even better.
This reminded me of the time when I was 16 working at Mcdonald's in Seattle when a guy brought a quarter pounder with three bites taken out of it back up to the counter and said he ordered a big mac. I grabbed a big mac and held out my hand to receive the quarter pounder which was in an open box as a trade. He acted surprised that he couldn't just keep both burgers and told me to ask my manager what I should do. I asked her and she said to just let him have both.
I went back to him and said that we needed the quarter pounder back before we would give him the big mac. LOL. So we made the trade and my manager was none the wiser. What I wouldn't do to be in a position to not care if I lost my job now.
This reminded me of the time when I was 16 working at Mcdonald's in Seattle when a guy brought a quarter pounder with three bites taken out of it back up to the counter and said he ordered a big mac. I grabbed a big mac and held out my hand to receive the quarter pounder which was in an open box as a trade. He acted surprised that he couldn't just keep both burgers and told me to ask my manager what I should do. I asked her and she said to just let him have both.
I went back to him and said that we needed the quarter pounder back before we would give him the big mac. LOL. So we made the trade and my manager was none the wiser. What I wouldn't do to be in a position to not care if I lost my job now.
I would Smokey, but right now she's in a witness protection progam.
But hey, how about giving my neice a call. She loves to play pool and drink Quervo, and not necessarily in that order. I've got her picture here somewhere.
View attachment 139501
Last edited:
advice
First off Jay is a stand up guy no doubt....he has done many good things for our sport to try to better it, and anybody who is on this forum knows this.
Putting Jays character to the test in the way mr.x has tells us that mr.x has had his own trust issues tested in his life and probably not a trustworthy person which is why he acts/reacts this way.
"it is what it is"
As a small business owner we ship out products all the time and it is the shipping company that the guy has the beef with not Jay (ups, usps, fedex, etc) our clients have to make the claim with them first, of course we will do whatever it takes to resolve their problem and expedite their claim but the bottom line is that we need to know that they have a legitimate claim BEFORE we can help them.
I hope that mr.x see the genuine generousity that Jay has demonstrated by sending out another book on his dime and will gladly accept payment after mr.x recieves it. and I would hope at the very least he would apologize to Jay. hey Jay let us know how this turns out.........
First off Jay is a stand up guy no doubt....he has done many good things for our sport to try to better it, and anybody who is on this forum knows this.
Putting Jays character to the test in the way mr.x has tells us that mr.x has had his own trust issues tested in his life and probably not a trustworthy person which is why he acts/reacts this way.
"it is what it is"
As a small business owner we ship out products all the time and it is the shipping company that the guy has the beef with not Jay (ups, usps, fedex, etc) our clients have to make the claim with them first, of course we will do whatever it takes to resolve their problem and expedite their claim but the bottom line is that we need to know that they have a legitimate claim BEFORE we can help them.
I hope that mr.x see the genuine generousity that Jay has demonstrated by sending out another book on his dime and will gladly accept payment after mr.x recieves it. and I would hope at the very least he would apologize to Jay. hey Jay let us know how this turns out.........
I do feel better taking the high road. Once again you guys have kept me on the straight and narrow. I do tend to stray sometimes.
How in the world do you figure the hooliigans here on AZ kept YOU on the straight and narrow??? Some of their advice was as low road as it gets.
Fred <~~~ and I'm damned proud of these yahoos I call family
Jay,
I would carefully follow these principles. Doing the right thing is more important in the long run than the $20, or even any principle you want to uphold (unless that principle is "always do the right thing lol)
1) Who paid for the return shipping? To be honest, it should have been you. In either case, is this shipment trackable?
2) Always use a shipping method that is trackable whenever doing any business.
3) If it can be verified (by tracking) that he did ship the book, I would send him a new one immediately. You can always take it up with the shipping company later to get the one they lost.
4) Satisfied customers are good to have. However, customers that are satisfied because they took advantage of you are better NOT to have. Thus have a policy and stick to it. For example "sir, my policy is that I am happy to replace a book that was damaged in shipping. I only require that you bring the issue to my attention within 5 days of receipt of the item, and ship the damaged item back to me. Here is the info you need to do that on my account. As soon as I have confirmation that the item shipped, I will happily send you a new one." This pretty much covers all the bases.
Now if it shipped by some un-trackable method you are kind of in a bind. There is no reason for either party to get all upset and belligerent. Ironically, he is implying that you are a jerk for not sending out a $20 book. Well isn't he getting all bent out of shape over a $20 book?
I often think it helps to create a situation in which you and the customer are on the same team. For example: "well sir, assuming you shipped the book out and it didn't get to me, the shipping company must have lost it. How can *we* get to the bottom of this. We need to get our transaction all complete...do you have any recourse with the shipping company? I don't want either of us to lose out on this so lets come up with a plan."
Also, people who get all upset are generally unlikely to see the error of their ways. The best you can do is ignore the offense, and act very nice to them. Sort of the "turn the other cheek" mentality. Pointing out that they were a jerk to you rarely improves the situation. Instead it often puts them on the defensive, and things go the wrong direction quickly. I would remind the customer that you want him to be happy, you really hope he enjoys your book, and hope that you two can find a solution that is beneficial for you both. He very well may respond with "F You. Give me my damn book you shyster!" At this point I would simply ask him "Sir, are you saying that I should pay for your shipping company's mistake? I am taking your word that your book was damaged, and that you shipped it back to me. I have put some trust in you already. How can I help you to verify this shipment?"
Point is, the facts are what they are. Either you or the customer arranged the return shipment. If the shipment isn't trackable, then it is the responsibility of the person who arranged the shipment to follow up with the shipping company. Here are the possible outcomes as I see it:
1) You are paying for the return shipment and did *not* use a trackable method. Your mistake. Send him a book immediately.
2) He was planning on taking care of the shipment back to you using his own method, and didn't use a trackable method. His mistake. Let him fix it, or offer a refund.
3) Either of you *did* use a trackable shipment method. Track the package. If it shipped at all, send him a new book and follow up with the shipping company later.
4) Any other situation that results in him not having a book should end with an offer of a refund.
Since this is one or two in 1500 books, that is a pretty good rate of loss, and I'd live with it.
By the way, I think I'm gonna buy your book! I'll PM you.
Thanks,
KMRUNOUT
I would carefully follow these principles. Doing the right thing is more important in the long run than the $20, or even any principle you want to uphold (unless that principle is "always do the right thing lol)
1) Who paid for the return shipping? To be honest, it should have been you. In either case, is this shipment trackable?
2) Always use a shipping method that is trackable whenever doing any business.
3) If it can be verified (by tracking) that he did ship the book, I would send him a new one immediately. You can always take it up with the shipping company later to get the one they lost.
4) Satisfied customers are good to have. However, customers that are satisfied because they took advantage of you are better NOT to have. Thus have a policy and stick to it. For example "sir, my policy is that I am happy to replace a book that was damaged in shipping. I only require that you bring the issue to my attention within 5 days of receipt of the item, and ship the damaged item back to me. Here is the info you need to do that on my account. As soon as I have confirmation that the item shipped, I will happily send you a new one." This pretty much covers all the bases.
Now if it shipped by some un-trackable method you are kind of in a bind. There is no reason for either party to get all upset and belligerent. Ironically, he is implying that you are a jerk for not sending out a $20 book. Well isn't he getting all bent out of shape over a $20 book?
I often think it helps to create a situation in which you and the customer are on the same team. For example: "well sir, assuming you shipped the book out and it didn't get to me, the shipping company must have lost it. How can *we* get to the bottom of this. We need to get our transaction all complete...do you have any recourse with the shipping company? I don't want either of us to lose out on this so lets come up with a plan."
Also, people who get all upset are generally unlikely to see the error of their ways. The best you can do is ignore the offense, and act very nice to them. Sort of the "turn the other cheek" mentality. Pointing out that they were a jerk to you rarely improves the situation. Instead it often puts them on the defensive, and things go the wrong direction quickly. I would remind the customer that you want him to be happy, you really hope he enjoys your book, and hope that you two can find a solution that is beneficial for you both. He very well may respond with "F You. Give me my damn book you shyster!" At this point I would simply ask him "Sir, are you saying that I should pay for your shipping company's mistake? I am taking your word that your book was damaged, and that you shipped it back to me. I have put some trust in you already. How can I help you to verify this shipment?"
Point is, the facts are what they are. Either you or the customer arranged the return shipment. If the shipment isn't trackable, then it is the responsibility of the person who arranged the shipment to follow up with the shipping company. Here are the possible outcomes as I see it:
1) You are paying for the return shipment and did *not* use a trackable method. Your mistake. Send him a book immediately.
2) He was planning on taking care of the shipment back to you using his own method, and didn't use a trackable method. His mistake. Let him fix it, or offer a refund.
3) Either of you *did* use a trackable shipment method. Track the package. If it shipped at all, send him a new book and follow up with the shipping company later.
4) Any other situation that results in him not having a book should end with an offer of a refund.
Since this is one or two in 1500 books, that is a pretty good rate of loss, and I'd live with it.
By the way, I think I'm gonna buy your book! I'll PM you.
Thanks,
KMRUNOUT