I need advice!

jay helfert said:
I have now offered to send Mr. X a copy of my book, and after he receives it he can pay me. We'll see what happens. I do feel better taking the high road. Once again you guys have kept me on the straight and narrow. I do tend to stray sometimes. ;)
Click to expand...

Way to take the high road Jay.. It will work out the best for you in the long run.. Have a great day.
 
A long time ago I delivered pizzas. You'd get people who would call up and claim something was wrong with the pizza. We just sent out a new one and didn't ask for the old one back, or for any sort of proof of their claim.

You're probably not gonna be in financial hardship if you never sold another copy of the book, but the principle still applies: The customer is always right.

The boss basically came to the conclusion that the amount of money he would lose by treating a customer with suspicion FAR outweighs the amount of money he'd lose sending out one free pie. Most complaints, fair or not, were from people who genuinely felt wronged, not scammers trying to score something for nothing.
 
CreeDo said:
A long time ago I delivered pizzas. You'd get people who would call up and claim something was wrong with the pizza. We just sent out a new one and didn't ask for the old one back, or for any sort of proof of their claim.

You're probably not gonna be in financial hardship if you never sold another copy of the book, but the principle still applies: The customer is always right.

The boss basically came to the conclusion that the amount of money he would lose by treating a customer with suspicion FAR outweighs the amount of money he'd lose sending out one free pie. Most complaints, fair or not, were from people who genuinely felt wronged, not scammers trying to score something for nothing.
Click to expand...


So you're the guy? I'm sending Lou and Tony right over. :D
 
MOJOE said:

Way to take the high road Jay.. It will work out the best for you in the long run.. Have a great day.
Click to expand...


This will help Jay stay the course:
arnold_joint.jpg
 
Tramp Steamer's Mount Ararat

Dave Nelson said:
You still here? What's the matter? Is the anchor windlass broken on that rust bucket?

The Admiral
Click to expand...

Yeah, no kidding! And where can he possibly float that thing in of all places... The Ozarks!! That is, unless, it's laying on it's side on one of the hill sides, and he charges admission to hike up to "Tramp Steamer's Mount Ararat". :p :D
 
Dave Nelson said:
You still here? What's the matter? Is the anchor windlass broken on that rust bucket?

The Admiral
Click to expand...


Naw, it's the damn crew. I gave the order to weigh anchor, the other day, and one of the deckhands said he thought it would be around a thousand pounds. It's so hard to get good help these days. :wink:
 
jay helfert said:
I have now offered to send Mr. X a copy of my book, and after he receives it he can pay me. We'll see what happens. I do feel better taking the high road. Once again you guys have kept me on the straight and narrow. I do tend to stray sometimes. ;)
Click to expand...

No problem, I charge $20 a word for advice. I have paypal.
 
C'mon, man?! How do you know the complaints were legit if you didn't get the pie back?!?!

CreeDo said:
...We just sent out a new one and didn't ask for the old one back, or for any sort of proof of their claim...

Most complaints, fair or not, were from people who genuinely felt wronged, not scammers trying to score something for nothing.
Click to expand...
 
CreeDo said:
just goes to show that one joke is funny cuz it's true. "How do you get a pool player off your front porch?" ..."pay him for the pizza."
Click to expand...

Funny but sad. It's hard for people to put themselves in the other guy's shoes, and a full time pool player's shoes can be especially difficult to wear.
 
Cool heads prevail !!

No matter how hard we try to do the right thing, mistakes happen. I recently bought a cue from another AZB member and I sent a Paypal payment to a non existent email by mistake. Thats a considerable amount of cash being held by paypal and I had to pay again so the seller could get his money or risk my reputation. I wondered what he thought of me when that happened. AND the he shipped the cue to an incorrect address.....but all turned out well without anyone getting angry. Doing the right thing and making mistakes can happen, just try to keep a cool head.
 
Jay,
Send him the Spanish version...very popular now a days around here in SoCal.
 
Advice

I understand what youre dealing with it was the disrespect that eating at you. I dont know Ive always been big on respect. Not sure Jay but Id say go with your gut. Let the chips fall.:thumbup:

336Robin
 
Thank you

I would send him back the money and let him keep the book he has.
That old saying about history repeating itself comes to mind.
Glass is fragile, send books made from paper.

Anyway I want to thank you for your help on having the tournament to win the pool hall. We never did have the tournament it was sold.
Of course it was sold after all the leg work and $$$$$$ for attorneys.

When you are in town get in touch dinner is on me.
Please bring me a book, preferabbly in legible condition.

Thanks Again: SS
 
jay helfert said:
I have now offered to send Mr. X a copy of my book, and after he receives it he can pay me. We'll see what happens. I do feel better taking the high road. Once again you guys have kept me on the straight and narrow. I do tend to stray sometimes. ;)
Click to expand...

i bet you $20:$1 you get paid. besides, you handled it like a seasoned TD!

and if i had to guess, he was both 'honest' and also gave you a compliment since he would rather have the book

best,
smokey
 
accustatsfan said:
"You can make some people happy some of the time you can't make everyone happy all the time".
Click to expand...

Tramp Steamer said:
My second wife was a classic example of your quip, accustat. She made some of the people happy, several times. The Postman eight times, the UPS guy five times, the pizza delivery dude twice. The rest of us she made miserable. :D
Click to expand...

hey Tramp, can you send me your second wife's phone number?

j/k, but thanks for the laughs!!!!!!!!!

best,
smokey
 
Jay

when you learned of the damaged book.you reply no problem,i will ship you one out promptley.as far as the damaged book is concerned you tell him to tear 8 pages out of the book and mail them to you and put the rest of the book in the trash.you pick the pages you want him to send you.this way it only cost him letter postage to make the return.now the ball is in your court to treat him any way you want.

bill
 
vasilios said:
Jay

when you learned of the damaged book.you reply no problem,i will ship you one out promptley.as far as the damaged book is concerned you tell him to tear 8 pages out of the book and mail them to you and put the rest of the book in the trash.you pick the pages you want him to send you.this way it only cost him letter postage to make the return.now the ball is in your court to treat him any way you want.

bill
Click to expand...

Interesting. I did ship him a new book today. I left it up to him to pay me AFTER it arrives.
 
You must log in or register to reply here.
Back
Top