I had purchased a Sneakiest Pete from him. When I sent the money through paypal, late around 5pm central. Ric23 sent shipped the cue a few hrs later. I figured the soonest would be the next day. When the cue arrived 2 days later at the post office here in Austin, he sent me a PM saying it was here. When I got home, that day, the cue was at my home. When I open the box it was packaged very secure. The cue looked beautiful. But when I screwed it together, the pin in the butt was not installed properly. So the cue would not tighten down. My heart sank. I emailed Ric23 as soon as I found out something was wrong. He gave me a few options with one of them being a full refund. Even the shipping. Well I ended up with me wanting to ship the cue back. I let Ric23 know that I was going to ship it back. And before I could ship it, he had already sent the refund back. WOW. He even payed for the shipping back.
If anyone needs any tips on how to be a great seller, I would refer them to Ric23. He went beyond and above the standards of a great seller. Lots of communication and was there every step of the way. Even with the refund. Thanks again Ric23. Your customer service is #1.