Mezz Cues Warping

D

Dajo

Registered
Hi guys! I haven't posted much here in the forums but I'm a frequent reader.
Anyhow I purchased a Mezz Z806 and bought a extra Hybrid Pro 2 shaft so I put down a good 1200$ for a great cue. But now I found that the butt of the cue has warped, I have always stored the cue in my Instroke case. The thing that surprised me was that my buddy had owned 2 Mezz cues before and both of his cue butts have warped. Is this a well known fact with Mezz or have me and my buddy been extremely unlucky? Also I checked the qstix warranty and it said once its chalked you're on your own.

Anyone else have any experience with this?

Best Regards
David
 
have you tried contacting someone at mezz? take some pictures and post them here online. maybe caroline might see them and help you out.

i owend a mezz cue for about 9 years and never had an issue with it warping. the wrap was linen so i could feel the difference in moisture from time to time but still it never warped on me.

i gotta figure that after spending that much cash with them the people at mezz will stand behind their product and fix this.
 
Disclosure: I am a Mezz dealer.

I have sold hundreds of Mezz shafts and cues, over the years I have had 2 shafts warp
and not one single butt.
Both shafts were replaced by Mezz since they warranty their products against warpage.

So yes I would say you have been very unlucky and I might add that one
would normally contact the seller or manufacturer before posting on the forums.

If you need any help with this let me know, but I am sure qstix will take care of you.

gr. Dave
 
Double-Dave said:
Disclosure: I am a Mezz dealer.

I have sold hundreds of Mezz shafts and cues, over the years I have had 2 shafts warp
and not one single butt.
Both shafts were replaced by Mezz since they warranty their products against warpage.

So yes I would say you have been very unlucky and I might add that one
would normally contact the seller or manufacturer before posting on the forums.

If you need any help with this let me know, but I am sure qstix will take care of you.

gr. Dave
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I knew it. no way a company that makes a product that well and doens't take care of its customers
 
Double-Dave said:
Disclosure: I am a Mezz dealer.

I have sold hundreds of Mezz shafts and cues, over the years I have had 2 shafts warp
and not one single butt.
Both shafts were replaced by Mezz since they warranty their products against warpage.

So yes I would say you have been very unlucky and I might add that one
would normally contact the seller or manufacturer before posting on the forums.

If you need any help with this let me know, but I am sure qstix will take care of you.

gr. Dave
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Thank you for your reply, I do not wish to talk badly about Mezz Cues I think they are some of the best out there I was just asking for advice whether this was unusual or not and clearly this is very rare that the butt warps. I will contact the reseller and we will go from there.

Best Regards
Dajo
 
TheThaiger said:
Don't you mean that expensive?
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nah. they've been making great cues for a long time. it's only recently that the prices have jumped higher than (place funny phrase here)

i think if mika hadn't won 2 us opens using a mezz the prices would still be reasonable.
 
The main reason for the price increase is the strong Yen,
3 years ago you got 50% more Yens for your Dollar (or Euro in my case).
The retail price in Yen hasn't changed much at all.

gr. Dave
 
My buddy in Toronto has a Mezz and was shocked when I told him the butt has a real bad roll.I find the butts that they make that are Laminated stay straight,the others are a gamble,send it back:smile:Goodluck
 
Dajo said:
<snip> Also I checked the qstix warranty and it said once its chalked you're on your own.
Best Regards
David
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To the op:

Can you elaborate on this?

Was it stated on the Mezz warranty papers that they supplied with their new cue? :confused:

Very curious about it - if it's not too much trouble can you share with us the exact wording of the warranty?

"Once it's chalked you're on your own" seems a little harsh. I'd be very surprised if this was their position on it.

Thanks.

Best,
Brian kc
 
Kickin' Chicken said:
To the op:

Can you elaborate on this?

Was it stated on the Mezz warranty papers that they supplied with their new cue? :confused:

Very curious about it - if it's not too much trouble can you share with us the exact wording of the warranty?

"Once it's chalked you're on your own" seems a little harsh. I'd be very surprised if this was their position on it.

Thanks.

Best,
Brian kc
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This is from questix.com. They will probably help out anyway imo.

Product Warranty

"Qstix will honor a one-year warranty from all manufacturer defects. Claims after one year are subject to manufacturer policies and their approval. Please contact us with any product issues you may have.

Note: Warping once a cue is chalked is not considered a defect and is not eligible for a warranty."
 
krychekrowe said:
This is from questix.com. They will probably help out anyway imo.

Product Warranty

"Qstix will honor a one-year warranty from all manufacturer defects. Claims after one year are subject to manufacturer policies and their approval. Please contact us with any product issues you may have.

Note: Warping once a cue is chalked is not considered a defect and is not eligible for a warranty."
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That is so wrong if that is true. Do they really expect someone to buy a cue and not use it? Warping usually doesn't happen right away. It takes a while. Manufacturers that charge a lot for their cues should be making cues that don't warp. If they do, they should stand behind their product as a good business policy. If they don't, then I wouldn't want to buy one of their cues.

Just sayin'
 
Cues R Fun said:
That is so wrong if that is true. Do they really expect someone to buy a cue and not use it? Warping usually doesn't happen right away. It takes a while. Manufacturers that charge a lot for their cues should be making cues that don't warp. If they do, they should stand behind their product as a good business policy. If they don't, then I wouldn't want to buy one of their cues.

Just sayin'
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How does one do that? I am sure every cuemaker would like to know!
 
I have now been in contact with qstix and it seems that Mezz's policy is claim by claim basis, but they wrote that we can probably come up with something to help you. I replied to that and have yet to hear back from them since monday. I'll update you on the process but it seems that they are willing to help and they were speedy in their first reply.

Best Regards
David
 
I have now gotten a definitive answer from the reseller and my cue is NOT eligible for warranty replacement. Apparently Mezz only has 1 year warranty is the US to bad that I ordered mine from the US and live in Sweden, so since my cue is 2 years old its nothing to do but hope it doesn't warp to the point that its unplayable.

//DAJO
 
Dajo said:
I have now gotten a definitive answer from the reseller and my cue is NOT eligible for warranty replacement. Apparently Mezz only has 1 year warranty is the US to bad that I ordered mine from the US and live in Sweden, so since my cue is 2 years old its nothing to do but hope it doesn't warp to the point that its unplayable.

//DAJO
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Have you tried contacting Mezz directly? I would be surprised if they don't make this right.
 
For what its worth the only two mezz cues I have handled....both break jumps....the short ones......the butts were warped badly.....for 1200 you could have had a good cue maker make you a nice custom with 2 or 3 shafts for that.....in fact a nice plain jane(fancy ringwork but no points) can be had new for about 750 with 2 or 3 shafts.....I try to preach about buying american these days.....
 
I"m sure no US made cue has ever warped and every US custom maker will guarantee a cue against warpage after 2 years of use.
 
There are steps you can take to reduce the chances of warpage.

Black-Balled said:
How does one do that? I am sure every cuemaker would like to know!
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when making cues in a production environment, it is less likely that the proper resting times between passes etc will be used, so if the wood wasn't fully dried under certain changing temperatures or climate conditions funny things can happen.

Many cue makers don't have acres of wood that has been in their possession for thirty years, so they are often going off of the word of their supplier as to the dry times and type, Kiln etc...

I know I watched an episode of how it's made (won't name the company) and a certain producer of production cues turned down their cues in ONE pass on a CNC machine. That is just asking for warpage especially if you don't core the cue.

I don't like to core my cues. I like to use wood combinations to get certain balances and feels that go with the wood selection.

I know I'm a relative new comer to cue making and most of you probably weren't even aware that I do, but if you do a search for a Mcdermott COTY that I was selling I have some pics posted of one of my cues.

I have had some partner related problems where I have lost access to equipment and that has prevented me from continuing to go public with my cues, but if anyone is in SoCal and wants to try one of them out, I'm waiting for some funding to come through so I can re-purchase the equipment I need on my own.

Also if anyone in the AZ community has the means to help out or knows someone who has the equipment that I need used at a good price I'll take any help I can get.

When I was laid off from work I decided to take my hobby for the past decade to another level so now that I'm not working and don't have the main equipment I need, I'm starting to feel it a little.

Jaden
 
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Dajo said:
I have now gotten a definitive answer from the reseller and my cue is NOT eligible for warranty replacement. Apparently Mezz only has 1 year warranty is the US to bad that I ordered mine from the US and live in Sweden, so since my cue is 2 years old its nothing to do but hope it doesn't warp to the point that its unplayable.

//DAJO
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I do not know how the warpage happened after 2 years of use. Usually if a cue is going to be warped, it should happen within a few months especially it is used often. Has your cue ever experienced a severe climate change, or taken on a flight? Sometimes a simple reface at the joint can make the cue look and play straight.
 
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