Money lost but unethical Cuemaker found

I am not saying I have no blame in this situation. But they are missing the whole issue and are only interested in talking about issues regarding money which had already been resolved. And ignoring everything after that.

If you get what I mean, that Cohen was being a dick on how he's handling the situation right now. Regardless of who is right or wrong.


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I think alot of us would be a "dick" in this situation, or at least see why.
Jason
 
Sounds like he's been difficult to work with all along. Seems as though he thinks he entitled to do so as well. Do yourself a favor and contact Josey cues and you'll get the cue you want at an honest price and you'll cherish it forever
 
This thread is another example of why I will likely never order a custom made cue. Regardless of who is in the right there is just too much drama and too many of this type of thread being started.


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If you take the time to research a cue-maker before you give him your money,
the outcome will be drastically different and worry free......just make sure you
work with cue-makers with integrity........Bob Owen and Jerry Rauenzahn both
told me prior to doing any business I could call any of their customers from the
past or recently and ask how pleased they were with the outcome.

Each cue-maker bends over backwards to work with you......I've done 4 customs
so far and were it not for the CA ivory ban, rest assured Bob would still be making
me cues and I would have ordered the last cue made by Jerry Raunezahn prior to
his imminently pending retirement from cue-making,

Both cue-makers were always available, called me with any questions & provided
updates and progress photos and met their deadlines every time.....in fact, this last
time, both guys had to complete my cues ahead of forecast because while my cues
were underway, CA enacted an ivory ban that took effect before my cues were due
to be completed. So Bob and Jerry worked extra hard to get my cues finished before
the ban took effect.......and both cues used ornate designs and the cue by Bob, well,
it's loaded with inlay work flawlessly executed.

I am writing not to boast or brag about what's in my case. My intention is to write to
anyone out there thinking that getting a custom cue is a frustrating experience in waiting.
Not true...no way whatsoever when you deal with cue-makers like I've dealt with. If you
can afford to order a custom cue, then locate a reliable cue-maker like Bob & Jerry.



Matt B.


p.s. Take a gander at my last two cues' both completely problem free & flawlessly too.
http://forums.azbilliards.com/showthread.php?t=436475
 
I am not saying I have no blame in this situation. But they are missing the whole issue and are only interested in talking about issues regarding money which had already been resolved. And ignoring everything after that.

If you get what I mean, that Cohen was being a dick on how he's handling the situation right now. Regardless of who is right or wrong.


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Wayne, when you make an order it's important to know what you're doing before you commit to something and pay a deposit. You have a responsibility as a customer to respect the busy cue maker's time because time is his product. He didn't change anything, you did and he spent his time working for you.

My rule of thumb is it's better for resale to have a fancier cue, especially if the cue maker becomes a big name. Adding $800 in inlays and rings to the cost might double or triple the value of the cue on resale.

Eddie did or will do the right thing. The right thing for you to do is apologize to him for your behavior here and in your transaction.
 
You should know how his cues "hit" before you started this process.

You got quoted a price on a simple cue, the you decide you want inlays, and it's HIS fault the price is too high??? Wth?

The real question is why do I even waste my time on crap like this?

Btw, turning down that blank and having the cue ready in a year might be a little quick. I do feel like he should have turned it as soon as he got it - doesn't take that long, and if there are ANY problems with it, it can be resolved quickly. IMHO
Jason

Adding - it will need to be turned a few times and sit for awhile between each turning(just to clarify)

And it might be a blessing in disguise this thing imploded.
Oversized full-splice blank and it's going to Asia when it's done in a year?
And he's asking after 90 days how it is already ?
 
I just think it's funny that the person who started a thread so they could point the finger and place blame on someone is now upset because people read his thread, pointed fingers and placed blame.

I know both Eddie and Martin. Have purchased 2 Davis blanks from Martin and have had 3 cues made by Eddie. All transactions were as smooth as silk and I wouldn't hesitate with another one.

By the way... I know exactly where both are located. They are not 2 hours away from each other unless there's an accident on the freeway. However, a 2 hour round trip isn't just possible... it's probable (especially during rush hour). The 20 minute drive (one way) is doable, but not until later at night.
 
It would be more helpful if you had an actual contact then the right thing to do would be whatever the contract said in case of a breach.

But you don't.

Here is the thing, creatives, artists, etc... all take deposits. Although technically it should be a retainer because there are different laws about deposits vs. retainers. Especially in California.

The reason they take deposits is because they have to do several things when they get a new commission. They have to schedule time to work on it. They have to get materials, they have to think about it and plan it. They have to prep the materials and they have to deal with the customer.

From your perspective, he hasn't done anything. From his perspective he has done a lot already:
He has obtained material.
He has prepared material.
He has thought about your design.
He has driven around.
He has spent hours communicating with you.
He has worked up another estimate.
He has arranged his work schedule to fit in your project - possibly turning down other work that he might not be able to get now.

You might think well, it's only a few hours and his time should be worth $XX per hour so $XXX is plenty of money. Being paid by the hour is irrelevant for business people. In order to survive in business he needs to be paid for his effort, inconvenience, hassle, thoughts and resources.

And most of all he needs to be paid for the opportunity cost of dealing with you. Opportunity cost is the amount he would make if he were doing something more productive with the time he's spent dealing with this. The time, resources and schedule that he has devoted to your project he couldn't devote to making other cues, finding more business, etc...

Otherwise it just isn't worth it.

It's a business. It sounds like you had a misunderstanding about timelines and you're pushing him a little - and he doesn't want to deal with someone who doesn't understand that his time is valuable and these things take time.

He's letting you off easy by giving you anything back at all. He obviously wants to be done with this as much as you do.

OUTSTANDING ANSWER!!!!!!!!!!! I cannot give you enough greenies for this one, I wish all people understood this.
 
The response from Pete screams to me that you have a communication issue with Pete as well.

Good luck. I'm out.

Freddie

Communication must be accurate and very explicit. I do not see anywhere in your screenshots that says Pete requires an email from Cohen, it just says "mail". To me thats 2 different things. You could have also sent a link for his email and maybe even typed a letter you would like Pete to sign and email. You have got to make it easy for the cue maker when asking for B.S. type chores.
As far as the way Cohens cues hit that is so very subjective that nobody in the world can describe that, you have got to be insane to expect an answer on that one. People will even describe the same cue differently.
 
It seems that customers don't understand that figuring out prices, what's needed for a build, sourcing stuff needed etc. Takes quite a bit of time, so when a deal goes belly up, the cuemaker has allready spent several hours working on the customers cue...
 
Evidently you cannot read properly or your brain fails to comprehend information properly even though i clearly pointed out my issue with him to begin with.

I will refer you to the what i posted on top.

If you and other people still continue to miss the crux of the argument being made here then there's nothing more i can say to you people.

Apparently MONEY is the only word that you're able to pick up from it all, and all you're only good at is playing judge and allocating blame.

Since you cannot read my summary i posted earlier, i will paste it here and hopefully you'd be able to understand things better. And perhaps not vote for Trump.

#1 Reason Eddie gave was material cost which i offer to buy after which he didn't talk a single thing about materials. (Why bother talking about material cost if it wasn't truly about it. If it was he'd have gladly sold it to me, probably at a nice profit for himself and be merry)

#2 He claimed he was 2 hours away from Martin when people have told me he was just 20 minutes away.

#3 We have reached an agreement so all of y'all who want to play the judge or jury can carry on to do to humour yourself. But the point here is not how much his time is worth but rather how we reached the end after he kept giving me different reasons to keep the deposit, if he was so sure about one thing he'd have said it and be done with it.

And he threatened to forfeit the blank which i paid for based on something that's out of my control, getting someone to email him which i've said many times that i have tried.

If this is not enough to get through your thick Californian skull, i have no idea what will.

1) who cares if you offered to buy his materials? Can you give back his wasted time as well?

2) I suppose if you've never been to southern California, you wouldn't understand, but a 20 minute drive can quickly turn into a 1 hour drive given the time of day, weather, or just plain bad luck. Also, 20 minutes there and 20 minutes back is just travel time. I highly doubt he went there and went back and spent exactly 0 minutes at the other shop. Even if he did outright lie about the time as opposed to slightly overstating, that still doesn't bind him in any way as the deposit isn't directly connected to that.

3) No, the point is that you keep badmouthing him after he has been more than helpful to you. You are lucky he didn't charge you a holding fee for your blanks.
 
No a deposit isn't just for beginning work. It is to lock up both parties into a contract. From what it sounds like the amount of deposit was only a portion of total cost and that's what it should be. You should be due a refund only if he gave you a deadline for completion and way missed it or if you gave him a ton of money up front and then backed out. Also doesn't it take months to properly turn down things ( can only do a tiny bit at a time to avoid warpage? He probably wants that email to cover his ass because he thinks or feels you could be a pain in the ass,

The response from Pete screams to me that you have a communication issue with Pete as well.

Good luck. I'm out.

Freddie

Yeah. Notice how neither screen shot used the word email. This is not tough. "Could you please send Cohen an email stating that you agree to have the blank sent to him.?"

"drop him a mail" - what does that even mean? And how can someone confirm something that hasn't happened yet? As he asks in his second screenshot.

Maybe Cohen wants the email so he has the guy's email address so he can warn him about his new customer?
 
Communication must be accurate and very explicit. I do not see anywhere in your screenshots that says Pete requires an email from Cohen, it just says "mail". To me thats 2 different things. You could have also sent a link for his email and maybe even typed a letter you would like Pete to sign and email. You have got to make it easy for the cue maker when asking for B.S. type chores.
As far as the way Cohens cues hit that is so very subjective that nobody in the world can describe that, you have got to be insane to expect an answer on that one. People will even describe the same cue differently.

I understand that everyone describes it differently and there's also nothing wrong with him not wanting to reply it.

But the matter here is the he's saying that i did not ask him anything when in fact i did. Obviously he is trying to discredit me saying that i created excuses as to why i don't want to continue working with him. Additionally, as you can tell it is B.S types chores what intention do you think cohen had. Other than to waste time for Pete and myself.

1) who cares if you offered to buy his materials? Can you give back his wasted time as well?

2) I suppose if you've never been to southern California, you wouldn't understand, but a 20 minute drive can quickly turn into a 1 hour drive given the time of day, weather, or just plain bad luck. Also, 20 minutes there and 20 minutes back is just travel time. I highly doubt he went there and went back and spent exactly 0 minutes at the other shop. Even if he did outright lie about the time as opposed to slightly overstating, that still doesn't bind him in any way as the deposit isn't directly connected to that.

3) No, the point is that you keep badmouthing him after he has been more than helpful to you. You are lucky he didn't charge you a holding fee for your blanks.

If a person that is been there has told me i don't see why i shouldn't trust him. He directly used the 2 hours as time spent there to justify why he should have the deposit. Which i actually believed him. Until told otherwise, if you don't think that lying to someone so blatantly is inherently wrong then it's fine i guess.

Here is the issue which you still fail to grasp.

He promised to mail it after receiving a mail from Pete, i tried telling Pete already and to no avail, and he threatened to forfeit everything including the blank. I am in no way trying to hustle or blackmail Eddie by sending him the email that Pete sent me. All i want to do is increase the process. Though he claims i've been wasting his time, if he has sent it out 7 days ago none of this will happen.

Important please read this Mr Masayoshi.
 
Yeah. Notice how neither screen shot used the word email. This is not tough. "Could you please send Cohen an email stating that you agree to have the blank sent to him.?"

"drop him a mail" - what does that even mean? And how can someone confirm something that hasn't happened yet? As he asks in his second screenshot.

Maybe Cohen wants the email so he has the guy's email address so he can warn him about his new customer?

Well if Cohen wants to email him, i'm sure that he can google Pete Omen on google and find his email.

Don't get what you're saying regarding the emails.
 
I'm sure if they actually took the time to read and think it through, instead of thinking who is right or wrong but the process of how things were done. They'd be able to understand things better. But hey i might be asking for too much.

I guess that's why the jury system is flawed.

So your argument is that you aren't talking about right and wrong - but it is HIS fault. Everything about this is right and wrong and it seems the overwhelming sentiment is that you are the one in the wrong here. And it isn't that people do not understand your point it is that they disagree.

Once you started changing the deal you no longer get to rely on your initial conversation. I'm sure the guy never agreed to get dragged from pillar to post because you didn't know what you wanted. You basically reneged on the deal twice, once on the initial specs and then again later, agreeing to the revised quote for the revised specs and then backing out.

And when it comes down to it, your only answer is really "yeah but he didn't do things exactly as I wanted him to even though I never held up my end of the bargain twice". The reality is that it is a situation entirely of your own creating and he really owes you nothing. Except your blank back after you pay for it to be shipped back. That he is willing to do anything beyond that should be a reason for you to be grateful, not for you to go and try to (unsuccessfully, IMO) trash him on a public website.

My guess is that if, at this point, a poll were taken here you'd get about 20% and Cohen would get about 80%. And I'm guessing that there are cuemakers out there who are noting your name from your screen shots and putting you on their "Do not build" list.
 
Who the cuemaker is? Did you read the OP's 1st sentence?

Look at the date and time it was edited. He added it much later than when most of us read it.

It is noteworthy that he thinks going back to his original post and rewriting it to address issues people raised is the appropriate way to deal with this. Did he think that everyone who had participated in the thread rereads it from the first message every time? Of course not. From the start he has been playing games and I'd guess that he was playing games with Cohen.
 
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So your argument is that you aren't talking about right and wrong - but it is HIS fault. Everything about this is right and wrong and it seems the overwhelming sentiment is that you are the one in the wrong here. And it isn't that people do not understand your point it is that they disagree.

Once you started changing the deal you no longer get to rely on your initial conversation. I'm sure the guy never agreed to get dragged from pillar to post because you didn't know what you wanted. You basically reneged on the deal twice, once on the initial specs and then again later, agreeing to the revised quote for the revised specs and then backing out.

And when it comes down to it, your only answer is really "yeah but he didn't do things exactly as I wanted him to even though I never held up my end of the bargain twice". The reality is that it is a situation entirely of your own creating and he really owes you nothing. Except your blank back after you pay for it to be shipped back. That he is willing to do anything beyond that should be a reason for you to be grateful, not for you to go and try to (unsuccessfully, IMO) trash him on a public website.

My guess is that if, at this point, a poll were taken here you'd get about 20% and Cohen would get about 80%. And I'm guessing that there are cuemakers out there who are noting your name from your screen shots and putting you on their "Do not build" list.

Whatever you've just said can be answered with what has been written above in the many pages of this thread.
 
Whatever you've just said can be answered with what has been written above in the many pages of this thread.

I'm not going to reread the whole thread to find out how you edited your posts to fit later evolutions of your story. Doing that to your first post was intellectually dishonest.

And frankly if you are in Singapore, as someone said, then you are about 8000 miles off on the location of the ethics problem.
 
message to the OP: you're going to need to get a new username and new email before you try to get serious business from any cuemaker that has read this post...
 
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