I gave them my cue and asked them to make a predator shaft to match the cue. They said no problem, would take about two weeks. Everytime I called they told me they were out of the blank shafts. They said the shipment was coming in in two days. This went on for a month longer than they originally told me. One day I called and somone said I was not being given the correct information. He said they had no idea when the shafts were coming in. I told them to send my stick back and forget the job. They next day I noticed my credit card was charged for the job. I called to ask what was going on. They said the shaft was done and would be sent out then next day. This part was correct. I finally received my stick back about six weeks after the original time line. I buy from them at Valley Forge because their selection is large and they prices are good, but I personally would not ask them to do any work on my stick again. I've heard good things about their work. Maybe I was the exception with my bad experience.