barrosm said:inreguards to the cue shipped i shipped this cue wraped up and put in a tube and both ends were taped with lots of tape the tubed shipped was 2 lbs 3 oz i have the rec.and conf. # i talked with groundhog aka jacob this package sat in his apt office for about 1.5 2.0 hrs b-4 he picked it up what happen in that time frame who knows ? he then sends me an email showing the tube being CLEANING CUT ? iam still folling up with usps the package left denver at weight of 2lbs 3oz postal service is in process of checking arrival weight so all you neg. responce dont jump the gun yet till all facts are done.
M,
IMO it is 100% your responsibility to make the BUYER whole. Who is right and/or what the facts are DOESN"T mitigate your responsibility. If you end up loser on this deal it's a cheap lesson about the VALUE of insurance.
Sending him a REFUND while you "find facts" is the only sensible coarse of action.
Respectfully, Adam