NEW! chazdillon case thread

[JB Cases]

I see it from his customer's point of view, you know, the people he gladly talked to when he conned them into sending him their money. Then acts like it is their responsibility to contact him for progress reports instead of the other way around. I read with disgust how he blamed his customers for him not being able to deliver their cases, because he had to answer their calls! lol. Over you head is one thing, raffling off AIR over a year ago is outright theft, no 2 ways about it, John.

All of these guys that have been complaining for the past YEAR have nothing to show for their trust in this clown. When I see these members constantly complain about this guys complete lack of customer service and no delivery of their cases while at the same time he is offering cases for sale in other threads on our forum it is obvious he is using AZ to con our members.

There has been several threads about this, and every one reflects badly on other members because of his unacceptable conduct. He claims he doesn't have time to post here and answer his customers, but he had time to prey on them by using AZ.

He sold cases before he ever made one, and has taken advantage of our members good will, patience, ans still continues to lie to them a year later. His customers are our customers too, John. Maybe you should consider their plight in this whole mess while I do as you ask and consider Chaz's.

I did consider their plight. That's why I had my people work overtime and paid them extra to complete interiors and sold them to Chaz for cost plus shipping.

It's why I took over two of the outstanding orders for customers that were done waiting. Now I am the one who is waiting alongside the other people who have outstanding orders.

Dude, you can be the champion of the oppressed if you want to be and you can harangue Chaz on here all day but that isn't going to get any cases made any faster at this point. What it might do however is get him to just give up and turn into the crook you accuse him of being, just stop making cases and keep everyone's money.

I mean it's not like we haven't had that story play out in the billiard industry more than once.

I just favor the approach from people in the business to try and help others in the business if we can.

 

[JB Cases]

Tommie,

I agree with you that blaming your customers for your shortcomings is unacceptable in every context.

You won't hear a word from me on that score. I do think that if you think about it for a few seconds you can easily play the movie in your head as to how the situation got to this point and why. You have been around as long or longer than me and we have seen this movie several times. Let's hope for a better ending this time.

 

[DukeOfAim]

The last thing you say, with the implication that he hasn't done anything new just isn't right but I don't want to get into a debate on the finer points of case making with you.

Guess I should have made it more clear. I didn't mean new in that respect. I meant new as in, produced something that he promised to someone a year ago and actually delivered the new case. I didn't mean it like, "he's using a new and innovative interior produced by someone else." type of new. The purpose of my original post was to show that the case Uwate showed everyone was not a new case.

Now that we have that cleared up, I believe that we can agree or disagree on everything else, but that's for a different time and/or place.

 

[hivoltg]

Constantly harassing the guy though doesn't seem to be very productive. And as far as that goes the only ones who should be doing the harassing are the people he owes cases to.

Constantly harrassing the guy?!?! Are you kidding me? When he tells you that the case will ship on a certain date and you call him back 2 days after that date to ask about tracking info, that is the furthest thing from harrassment IMO

I lean towards the positive side of hope here. And let's not all forget that when I make a comment it's also as someone who is invested as well with two cases on order, not as someone standing on the sidelines.

But are you carrying your cues around in your hand like some of the rest of us while you wait on him to try to fill his empty promises?

What it might do however is get him to just give up and turn into the crook you accuse him of being, just stop making cases and keep everyone's money.

What's the difference? Seems to me like that is exactly what has gone on so far. Has anyone posted pics of the progress of their case? You said earlier that he might be sitting on the couch eating Dorritos for all you know, I don't think we've seen any proof to make us believe otherwise



I edited my earlier post, as you asked, against my better judgement. I just don't really know how a feel about a reputable dealer and custom case maker, such as yourself, standing up and taking punches for an obvious liar

Good day

 

[hangemhigh]

I did consider their plight. That's why I had my people work overtime and paid them extra to complete interiors and sold them to Chaz for cost plus shipping.

It's why I took over two of the outstanding orders for customers that were done waiting. Now I am the one who is waiting alongside the other people who have outstanding orders.

Dude, you can be the champion of the oppressed if you want to be and you can harangue Chaz on here all day but that isn't going to get any cases made any faster at this point. What it might do however is get him to just give up and turn into the crook you accuse him of being, just stop making cases and keep everyone's money.

I mean it's not like we haven't had that story play out in the billiard industry more than once.

I just favor the approach from people in the business to try and help others in the business if we can.

LOL, yeah! That's a novel defense for him stiffing everyone, I hurt his feelings and he ain't gonna make the cases.

 

[JB Cases]

Constantly harrassing the guy?!?! Are you kidding me? When he tells you that the case will ship on a certain date and you call him back 2 days after that date to ask about tracking info, that is the furthest thing from harrassment IMO





But are you carrying your cues around in your hand like some of the rest of us while you wait on him to try to fill his empty promises?




What's the difference? Seems to me like that is exactly what has gone on so far. Has anyone posted pics of the progress of their case? You said earlier that he might be sitting on the couch eating Dorritos for all you know, I don't think we've seen any proof to make us believe otherwise



I edited my earlier post, as you asked, against my better judgement. I just don't really know how a feel about a reputable dealer and custom case maker, such as yourself, standing up and taking punches for an obvious liar

Good day

Like I said, if you are a customer with a legitimate complaint then do and say whatever you want. It's your right. I said that clearly.

I was taking exception to Hangemhigh and DukeofAim piling on when they haven't transacted with Chaz.

I don't CONDONE Chaz' actions here at all. I was merely clearing up a few points of misconception made by a few people who have no dog in the hunt.

I feel you and if I wasn't so far behind myself I would make you the same offer I made to a few others of Chas' customers to take over the order and get you a case.

Please read what I wrote a little more carefully and you will see that I am on your side here.

 

[JB Cases]

Guess I should have made it more clear. I didn't mean new in that respect. I meant new as in, produced something that he promised to someone a year ago and actually delivered the new case. I didn't mean it like, "he's using a new and innovative interior produced by someone else." type of new. The purpose of my original post was to show that the case Uwate showed everyone was not a new case.

Now that we have that cleared up, I believe that we can agree or disagree on everything else, but that's for a different time and/or place.

Got it. Thanks for clearing it up.

Best,

John

 

[hivoltg]

Like I said, if you are a customer with a legitimate complaint then do and say whatever you want. It's your right. I said that clearly.

I was taking exception to Hangemhigh and DukeofAim piling on when they haven't transacted with Chaz.

I don't CONDONE Chaz' actions here at all. I was merely clearing up a few points of misconception made by a few people who have no dog in the hunt.

I feel you and if I wasn't so far behind myself I would make you the same offer I made to a few others of Chas' customers to take over the order and get you a case.

Please read what I wrote a little more carefully and you will see that I am on your side here.

I wish you weren't so far behind as well. I'd gladly trade my place for a case from a reputable person, such as yourself.

I realize that you are on my (our) side in this John, but your posts on this matter could easily be seen as you taking up for and/or making excuses for Chaz and that doesn't reflect well on you IMO

As you stated, we are on the same team in this and I hope we all get the cases that were promised to us by Chaz

 

[hangemhigh]

Like I said, if you are a customer with a legitimate complaint then do and say whatever you want. It's your right. I said that clearly.

I was taking exception to Hangemhigh and DukeofAim piling on when they haven't transacted with Chaz.

I don't CONDONE Chaz' actions here at all. I was merely clearing up a few points of misconception made by a few people who have no dog in the hunt.

I feel you and if I wasn't so far behind myself I would make you the same offer I made to a few others of Chas' customers to take over the order and get you a case.

Please read what I wrote a little more carefully and you will see that I am on your side here.

You can take exception to the fact that this a public forum, where every member 's opinion is valid, but you make no coherent point.

 

[JB Cases]

You can take exception to the fact that this a public forum, where every member 's opinion is valid, but you make no coherent point.

I didn't say your opinion isn't valid. I said your constant labels and public floggings aren't helping things.

But as far as things go not every member's opinion is valid on all subjects.

People sure do delight in telling me when they think mine isn't.

My point is that what moves things along at this juncture for those waiting for a Chas case? More public flogging? More calling him a thief and a con?

You might be right. And If I had not talked to him then I would tend to feel the same way as you do.

But I picked up the phone and talked to him and my feeling is that he is overwhelmed but is insistent on pursuing the ideas in his head about how to make each case.

As for the lying, I have nothing to say about that except that this is kind of a stall tactic when people get overwhelmed. They shouldn't do it, it's wrong and rude, but they do it.

I hope he gets it together, apologizes to his customers and makes it all right. I have gone out on a limb here hoping that he will.

If he doesn't then I might end up with one less competitor and issue some JB Case coupons to Chaz' customers. Of course I have to get through all the cases I owe people first or you will see a double lynching.

 

[JB Cases]

For every person who has ordered a case from Chaz and needs one to house your cues I will send you at my cost one of our Sterling deluxe soft cases to tide you over. All I ask in return is that when you get your CD case that you pay it forward and gift the case to a deserving player who needs one.

Send me your address to john@sterling-gaming.com and your loaner case will be on the way shortly thereafter.

 

[uwate]

Guess I should have made it more clear. I didn't mean new in that respect. I meant new as in, produced something that he promised to someone a year ago and actually delivered the new case. I didn't mean it like, "he's using a new and innovative interior produced by someone else." type of new. The purpose of my original post was to show that the case Uwate showed everyone was not a new case.

Now that we have that cleared up, I believe that we can agree or disagree on everything else, but that's for a different time and/or place.

Hey I just read this thread again after my last post. Look, I wasnt trying to say that this case was ordered 1 year ago and I waited for it. I saw this case at a tournament in early Nov. I bought it from Chaz shortly thereafter because it was suppose to be a finished case. Then it wasnt delivered until mid January. There was a wait involved, granted it wasnt like anything people on here are dealing with but it was a two month wait and the case was finished...or so I thought. What happened was that Chaz totally redid certain parts of the case like the stitching because he wasnt happy with it. I know this because I saw the case before and he changed out work that he had already done that honestly looked perfectly fine to me. But not to him evidently.

A couple people on here seem to think I posted to mislead...not at all. I posted because guys with no case ordered at all are getting on here saying he is conning people and he is a thief. Not true at all imo. He overdelivers on his product and my case is a good example of this. I would have totally been happy with the work he showed me before and instead he worked alot more on the case and stalled me for two months telling me it would be ready in one more week. I think JB is on the money here...Chaz has great skills, great creativity but poor business skills. To say that he is a thief, especially when you have no dog in this fight is out of line imo.

 

[Kickin' Chicken]

I don't have a dog in this fight either, but...

I do have an opinion that I'd like to share:

Having a propensity for boiling things down to the most simplistic form, it has to be doubly frustrating and/or maddening for those waiting close to a year for cases that were promised much sooner, to read, for example, on this current thread from the casemaker that he wants to discuss with JB some new ideas for cases he will be working on. This while so many people have been waiting a very long time without any sign of progress on their cases. It is bad form and shows ongoing disregard for his customers, IMHO.

While I do not agree with his earlier posts in this thread, coming to the defense of the disreputable dealer, I must say that JB's offer to send those affected who need a case, one of his Sterlings at no charge, is incredibly generous.

Best,
KC

 

[dardusm]

For every person who has ordered a case from Chaz and needs one to house your cues I will send you at my cost one of our Sterling deluxe soft cases to tide you over. All I ask in return is that when you get your CD case that you pay it forward and gift the case to a deserving player who needs one.

Send me your address to john@sterling-gaming.com and your loaner case will be on the way shortly thereafter.

This is the first time that I have replied to this thread. I figured enough has been said about the situation. I ordered and paid for a case in September so my wait hasn't been as long as some of you. I tend to agree with John about the situation and haven't piled on Chaz. He has taken/returned my calls.

From my point of view, it appears that he is going to get the cases done eventually. I think that he could have saved himself a bunch of headaches if he would just been honest or realistic about the delivery dates and take some pictures, etc. But I also liken his situation to some cuemakers that I know, in which they become very meticulous about their work and won't send it out unless it's perfect in there mind. I don't mind the wait but would like to hear about some cases being delivered and seeing some pictures.

The reason that I don't mind the wait so much is that I bought one of John's Sterling deluxe soft cases and really like it. BTW, I paid retail :smile: The offer from John is very generous especially since Chaz is really a competitor to him.


Darryl

 

[hangemhigh]

Hey I just read this thread again after my last post. Look, I wasnt trying to say that this case was ordered 1 year ago and I waited for it. I saw this case at a tournament in early Nov. I bought it from Chaz shortly thereafter because it was suppose to be a finished case. Then it wasnt delivered until mid January. There was a wait involved, granted it wasnt like anything people on here are dealing with but it was a two month wait and the case was finished...or so I thought. What happened was that Chaz totally redid certain parts of the case like the stitching because he wasnt happy with it. I know this because I saw the case before and he changed out work that he had already done that honestly looked perfectly fine to me. But not to him evidently.

A couple people on here seem to think I posted to mislead...not at all. I posted because guys with no case ordered at all are getting on here saying he is conning people and he is a thief. Not true at all imo. He overdelivers on his product and my case is a good example of this. I would have totally been happy with the work he showed me before and instead he worked alot more on the case and stalled me for two months telling me it would be ready in one more week. I think JB is on the money here...Chaz has great skills, great creativity but poor business skills. To say that he is a thief, especially when you have no dog in this fight is out of line imo.

Wonder whose case you got? I am sure it is reassuring to those who have been waiting over a year to read your Chaz testimonial about how he was selling finished cases on the down-low at tournaments when he had all their cases to finish. Even more-so when you testify that it took him a couple extra months working on your case when he was telling everybody he was finishing theirs.

I know you are a staunch proponent of "slow pay is no pay" , maybe he qualifies for the list like Karetestar. We all know that the only reason his name was on the bad action list was because of the same thing.

 

[hangemhigh]

I didn't say your opinion isn't valid. I said your constant labels and public floggings aren't helping things.

But as far as things go not every member's opinion is valid on all subjects.

People sure do delight in telling me when they think mine isn't.

My point is that what moves things along at this juncture for those waiting for a Chas case? More public flogging? More calling him a thief and a con?

You might be right. And If I had not talked to him then I would tend to feel the same way as you do.

But I picked up the phone and talked to him and my feeling is that he is overwhelmed but is insistent on pursuing the ideas in his head about how to make each case.

As for the lying, I have nothing to say about that except that this is kind of a stall tactic when people get overwhelmed. They shouldn't do it, it's wrong and rude, but they do it.

I hope he gets it together, apologizes to his customers and makes it all right. I have gone out on a limb here hoping that he will.

If he doesn't then I might end up with one less competitor and issue some JB Case coupons to Chaz' customers. Of course I have to get through all the cases I owe people first or you will see a double lynching.

Until he proves otherwise, he certainly is acting like both a con and a thief. Maybe the pressure he is feeling right now will make him prove that he is legitimate. I am positive that he is feeling renewed pressure to make good on his promises.

 

[jrt30004]

For every person who has ordered a case from Chaz and needs one to house your cues I will send you at my cost one of our Sterling deluxe soft cases to tide you over. All I ask in return is that when you get your CD case that you pay it forward and gift the case to a deserving player who needs one.

Send me your address to john@sterling-gaming.com and your loaner case will be on the way shortly thereafter.

wow - now don't i feel like a complete ass for bashing you all over the place. that's a very nice gesture. check your pm's there's an apology in there.:embarrassed2:

 

[JB Cases]

I do have an opinion that I'd like to share:

Having a propensity for boiling things down to the most simplistic form, it has to be doubly frustrating and/or maddening for those waiting close to a year for cases that were promised much sooner, to read, for example, on this current thread from the casemaker that he wants to discuss with JB some new ideas for cases he will be working on. This while so many people have been waiting a very long time without any sign of progress on their cases. It is bad form and shows ongoing disregard for his customers, IMHO.

While I do not agree with his earlier posts in this thread, coming to the defense of the disreputable dealer, I must say that JB's offer to send those affected who need a case, one of his Sterlings at no charge, is incredibly generous.

Best,
KC

I need to clarify that Chaz and I did not discuss ideas for new cases he will be working on.

What I said is that he is committed to whatever ideas he has for the orders he has.

In other words if you placed an order with him and had some discussion about what kind of case you want then Chaz thought about what he wanted to do as a concept and is committed to that concept EVEN IF he has never done most of the techniques involved in making that concept happen.

This is a very bold way of making cases and tends to have the type of consequences you see here. Especially if you are sitting on people's money.

I am just as guilty.

I owe several AZ'ers cases that are going to be "over the top" when done. But the process to get there is often a long one from concept to reality.

And this is what I was trying to convey in my writing here. I don't see a thief or a con-artist. I see a talented young man with more enthusiasm than sense.

When he first came out with his $275 all you can eat buffet case offerings I said to myself and a few others that this is going to be trouble. And it was and still is. And that was without knowing really what kind of cases he was going to make. Now, after seeing the type of work he is putting out and knowing the thought that goes into that work just by looking at it, AND then through talking to him, there is no doubt in my mind that the single biggest problem Chaz has is a wealth of ideas and not enough time to pursue them.

I can't comment on the quality of what he is delivering. As David Uwate said Chaz took a done case that David would have been happy with and reworked it. I know that Chaz delivered a case or two that the owners were not pleased with and he ended up remaking those.

Anyway, I just wanted to clear up that we were not and did not talk about any new ideas for new cases. Chaz IS working on orders, of that I am confident.

Maybe I should just donate a digital camera to him so he can take progress pix for his customers. Right now communication is the issue.

Well I have spent WAYYYY to much time on this.

Chaz, you are reading this so contact your customers and work it out.

 

[JB Cases]

One LAST thing.

When I said that I would provide a loaner case at my cost. I MEANT that I would PAY the cost not that Chaz' customer would need to pay anything. This means I will pay the shipping and pay for the case.

I might be betting the wrong way on this one, I hope not, but this is all I can do to ease the tension a little bit.

 

[hangemhigh]

One LAST thing.

When I said that I would provide a loaner case at my cost. I MEANT that I would PAY the cost not that Chaz' customer would need to pay anything. This means I will pay the shipping and pay for the case.

I might be betting the wrong way on this one, I hope not, but this is all I can do to ease the tension a little bit.

Chaz, I hope you are lurking, because John just ended your dilema. I think everyone will be more than happy with John's cases, and will have no reason to voice their displeasure with you anymore.