OB Plus Shafts...

Mmike,

After reading all this post I have laid out the steps that need to be taken in order to provide your customer the best possible outcome:

1. Send the shaft to Royce
2. Shut it!
3. Wait for Royce to post his finding
4. Move forward from there

Keep in mind that until step 1 is completed, I don't believe it can be said that you have done all that you can for you customer...at least that's just me.

Thanks for reading.
 
Endeavor13 said:
Mmike,

After reading all this post I have laid out the steps that need to be taken in order to provide your customer the best possible outcome:

1. Send the shaft to Royce
2. Shut it!
3. Wait for Royce to post his finding
4. Move forward from there

Keep in mind that until step 1 is completed, I don't believe it can be said that you have done all that you can for you customer...at least that's just me.

Thanks for reading.
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Per mortuarymike-nv in post #103: "...the shaft has already been repaired." So Royce/OB can no longer see it in its damaged state.
 
mortuarymike-nv said:
I don't ever remembering saying anything about OB cues being unfair.
All I said is one year is not much of a shaft life. ;)
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I said they were fair, because they are. That does not automatically imply you or anyone said they were unfair.

If I said they had good service, why do you assume I'm saying you say they have bad service?

and so on...

Anyway, life goes on :grin-square:
 
Royce or Shane

I currently use an OB Pro shaft on my OB 122 but am considering switching to a larger diameter tip. Given the OB Plus shafts 13% reduction in tip end mass would you say the OB Classic Plus deflects similar or less than the old OB Pro?

Thank You
 
Barnabus McDoug said:
Royce or Shane

I currently use an OB Pro shaft on my OB 122 but am considering switching to a larger diameter tip. Given the OB Plus shafts 13% reduction in tip end mass would you say the OB Classic Plus deflects similar or less than the old OB Pro?

Thank You
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Barnabus


Even though we have a fairly significant reduction in the tip end mass, I don't think the new Classic+ will be quite as low as the old Pro. I could be wrong, but I just haven't spent enough time with all the different models to have a good feel for it. On paper, it would still be a little more.

They really do hit great.


Royce
 
I've got my new drexler cue (not direct from PFD) and i have OB Plus Shafts on order i'll leave some feedback on the new plus shafts when i get them. OB is a great company and i have had personal experience of dealing with Royce who is a definite stand up guy. I would recommend OB products to any player.
 
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LD shafts

shinobi said:
I said they were fair, because they are. That does not automatically imply you or anyone said they were unfair.

If I said they had good service, why do you assume I'm saying you say they have bad service?

and so on...

Anyway, life goes on :grin-square:
Click to expand...


I tried to get a OB shaft replaced for a customer.......................................................
Because the shaft had cracks in the joint area, after one year of being used.

I assumed that OB cues warrantied the whole shaft, now I know they do not and I understand why they don't .

I understand that I can not file a warranty claim because I am not the owner of the shaft according to OB return policy.

At this point there is no reason for this problem to be hashed over any more, the shaft is not warranty, and the shaft didn't have a factory defect.


I went a head and repaired the joint end of the shaft by machining and pressing a phenolic joint collar on.

That's it, at this time there is nothing left to do except for me to finish the clear coat and send the cue back to the owner..
Talking about this shaft is not going to anything positive from this point on.
 
Read

Endeavor13 said:
Mmike,

After reading all this post I have laid out the steps that need to be taken in order to provide your customer the best possible outcome:

1. Send the shaft to Royce
2. Shut it!
3. Wait for Royce to post his finding
4. Move forward from there

Keep in mind that until step 1 is completed, I don't believe it can be said that you have done all that you can for you customer...at least that's just me.

Thanks for reading.
Click to expand...

1 Royce will not except me sending the shaft to him because I am not the owner and OB cues doesn't warranty the joint end of the shaft.
So sending the shaft is total waist of money.
If you are not paying the bill and you don't know what is going on then keep out of this you do not know everything that has been said and am moving forward without your screwed up advise.
 
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Great company; great product; great customer service and all american. What is not to like about OB ?
 
RBC said:
Bob

Actually, the construction work and time is pretty much the same as with the laminated strips. We purchase both.

The solid maple strips do cost more though. Keep in mind that we don't just go buy some hard maple boards and rip them up to make shafts. The process starts all the way back at the selection process of the tree to be cut down. The way the log is milled is different than it would be for normal shafts. The drying process as well as the final sorting is different. I spent the better part of the last year working out all the details with our wood supplier.

Also, keep in mind that our last price increase was quite a while back. I don't even remember when it was exactly, but it was at least 5 years ago or so. Even with our new pricing, we are still very competitively priced in the market price and well below the main competitors. Couple that with the fact that we are still made in the USA and not outsourced makes our value even more competitive.

I hope that explains it.

Royce
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Thank you Royce for explaining this to me. I will check out you new shafts simply because your customer service is outstanding and I love the soft hit (less noise) of your shafts.
 
mortuarymike-nv said:
1 Royce will not except me sending the shaft to him because I am not the owner and OB cues doesn't warranty the joint end of the shaft.
So sending the shaft is total waist of money.
If you are not paying the bill and you don't know what is going on then keep out of this you do not know everything that has been said and am moving forward without your screwed up advise.
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I find it hard to believe that they don't warranty the joint end of the shaft. I'm pretty sure they would except that from what I gathered in this case it was a blank so the collar and insert was put on by someone else. Since ob in this case had absolutely nothing to do with the work done to install the joint end of the shaft it stands to reason that they wouldn't warranty that part of it.
 
Some questions to Royce (RBC):

I recently ordered an OB 120 with the OB pro + shaft, with the weight of 19 oz.

- Do you splice the blanks of the butt also completely by yourself?

- Can you match weight + balance in the same range and exactness from cue to cue with the OB 120 as you can do with the straight line core construction?

- In which range of weight will the OB pro + shaft end up?


Many thanks in advance for any kind of answer you're giving. I read most of your responses in this thread and I highly appreciate your work and knowledge and also how openly and well founded you answered some of the really detailled questions. And I am very very much looking forward to getting my new OB cue :-)
 
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riedmich said:
Some questions to Royce (RBC):

I recently ordered an OB 120 with the OB pro + shaft, with the weight of 19 oz.

- Do you splice the blanks of the butt also completely by yourself?

- Can you match weight + balance in the same range and exactness from cue to cue with the OB 120 as you can do with the straight line core construction?

- In which range of weight will the OB pro + shaft end up?


Many thanks in advance for any kind of answer you're giving. I read most of your responses in this thread and I highly appreciate your work and knowledge and also how openly and well founded you answered some of the really detailled questions. And I am very very much looking forward to getting my new OB cue :-)
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Reidmich

We don't build the splice used for our Sneaky Pete's. It's just not really cost effective to do so right now. Some day we will gear up for it, but right now we're just focusing on getting our capacity up ahead of our demand. Obviously, we don't have the same control over weights and balances as we do in our Straight Line Core based cues.

As far as the shaft weights go, they are looking to be just a little lighter than the older shafts. Wood jointed models should come in around 3.5 ounces, and those with inserts are usually about .2 ounces heavier.

I hope that helps!

We showed them for the first time at the BCA Expo last week. They were definitely a big hit.


Thanks

Royce
 
RBC said:
Reidmich

We don't build the splice used for our Sneaky Pete's. It's just not really cost effective to do so right now. Some day we will gear up for it, but right now we're just focusing on getting our capacity up ahead of our demand. Obviously, we don't have the same control over weights and balances as we do in our Straight Line Core based cues.

As far as the shaft weights go, they are looking to be just a little lighter than the older shafts. Wood jointed models should come in around 3.5 ounces, and those with inserts are usually about .2 ounces heavier.

I hope that helps!

We showed them for the first time at the BCA Expo last week. They were definitely a big hit.


Thanks

Royce
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Had no idea that was the first time you showed those shafts, although it was too light for my taste, my son loved it. He still has not spent more than a few hours without asking me about it. PS... check your email about the projector ;)
 
Well, what an interesting thread

OB comes on here and tells us they have a new shaft that is the greatest thing since players discovered they had fingers on the end or their hands.

When asked for proof, any type of definitive testing to quantify their greatness, their salesman replies, "well tell me who else does that?"

I mean really?

So basically your just shooting off at the mouth the same as all others in your industry.

Are you really proud of that? LOL :D
 
Agent 99 said:
OB comes on here and tells us they have a new shaft that is the greatest thing since players discovered they had fingers on the end or their hands.

When asked for proof, any type of definitive testing to quantify their greatness, their salesman replies, "well tell me who else does that?"

I mean really?

So basically your just shooting off at the mouth the same as all others in your industry.

Are you really proud of that? LOL :D
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Why are you so irritated? Everybody can state to have the best product, that's nothing more than part of basic elements of marketing. I can also do at my cue that I built of my own ;-)

But: How do you measure feel?? I tell you, try it or leave it. A meassurement of a mythdestroyer or similar testequipment never gives you a base of comparison. There are far more issues of a top playing shaft that no one is able to measure and telling the result in relations or figures. Everybody who deals with this stuff intensively knows about that fact.

Knowing that OB reduced the "endmass" to 13 % and the hit feels nevertheless firmer is enough to ME ordering this new shaft and trying it because I know how well already the old construction played and how other existing LD shafts play and feel.
 
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riedmich said:
Why are you so irritated? Everybody can state to have the best product, that's nothing more than part of basic elements of marketing. I can also do at my cue that I built of my own ;-)

But: How do you measure feel?? I tell you, try it or leave it. A meassurement of a mythdestroyer or similar testequipment never gives you a base of comparison. There are far more issues of a top playing shaft that no one is able to measure and telling the result in relations or figures. Everybody who deals with this stuff intensively knows about that fact.

Knowing that OB reduced the "endmass" to 13 % and the hit feels nevertheless firmer is enough to ME ordering this new shaft and trying it because I know how well already the old construction played and how other existing LD shafts play and feel.
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I am not at all irritated.

In fact I agree with your post. There is no doubt that some will like this new shaft, as there is no doubt that some will not care for it at all.

My point is that the proof of burden lies with those making the claims. With shaft and cue manufacturers, facts to support their claims are always absent. But the hype never ends.

I think this thread illustrates those facts.

Nothing personal to OB, every other big player in the shaft market does the same thing. I guess they are all the best, depending on which outfit's hype you are reading at the time.
 
iffysam said:
is the break shaft upgrading to the plus range as well?
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iffysam

Yes, the break shafts are changing as well.

With the break shafts, the available models will change though. Keep an eye on the website for details.


Royce
 
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