OB Warranty Charges

I forgot to ask, the OB model I like best, the 2013 top model, is gorgeous, but I was surprised to see the most expensive one has no wrap. I play with linen wraps, and I hold with barely enough pressure to keep it from slipping. How difficult, if at all, is it to use an unwrapped cue. I know I could go to a pool hall and try a house cue, but I wonder if grungy, uncleaned cues might play differently.


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if the dealer is supposed to pay the shipping you are right on this. especially since ob agreed it was faulty.
he did tell you before you gave it to him so basically an agreement was made. but you also got a credit so you should have spent it and then not go back if you felt so.
 
The title of this post should be changed. It really does not come off fair to OB who from all I've heard is a excellent reputable product and company. Please consider this is someone's lively hood and as unintentional as the negative connotation is, it still appears that way if you do not read the thread.
 
maha said:
if the dealer is supposed to pay the shipping you are right on this. especially since ob agreed it was faulty.

he did tell you before you gave it to him so basically an agreement was made. but you also got a credit so you should have spent it and then not go back if you felt so.
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Actually, the dealer said that all costs would be determined by OB and skirted the shipping cost if defective.


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RoadHustler said:
I contacted OB on behalf of one of my customers who didn't buy the shaft from me and then I shipped the shaft to them. They replaced the shaft for no charge and I charged my customer the exact shipping it cost me.

My customers are really all friends and I do my business out of my house. But seriously lets hear it for OB's warranty is there a better more honorable company to deal with? And RBC freely answers questions about cue making like we are paying for answers. Its kinda unreal how great they are as far as customer relations go.
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Again, they were fantastic to deal with. The did everything right.


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It's not you, it's the readers interpatation

JimSabatke said:
Again, they were fantastic to deal with. The did everything right.


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A lot of AZ members don't read a whole thread. I feel you are trying to show respect to Ob's business practices but the thread title comes off differently. I in no way think that was your intention.
 
I revised it. At worst I think it wasn't properly descriptive. I had intended to spend a lot more words asking about OB butts, if their higher quality ones play well without any wrap, etc. i am a total sucker for all things cocobolo, it is even my favorite guitar tonewood by far, and I have a gorgeous example of that sitting next to me. I also favor heavier shooting cues, and it is a pretty dense wood (and I like really light break cues). I mentioned I was fighting ,a miserable migraine, which is pretty much neither here nor there, but those make concentration really difficult. I really started writing with a different message in mind, and actually wrote the subject line after the other stuff.


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Understandable, completely.

JimSabatke said:
I revised it. At worst I think it wasn't properly descriptive. I had intended to spend a lot more words asking about OB butts, if their higher quality ones play well without any wrap, etc. i am a total sucker for all things cocobolo, it is even my favorite guitar tonewood by far, and I have a gorgeous example of that sitting next to me. I also favor heavier shooting cues, and it is a pretty dense wood (and I like really light break cues). I mentioned I was fighting ,a miserable migraine, which is pretty much neither here nor there, but those make concentration really difficult. I really started writing with a different message in mind, and actually wrote the subject line after the other stuff.


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I don't think or feel you meant any disrespect or harm to OB and am not trying to call you out. I have been in the same position where I have made a post with good intentions and had it misinterpreted. Your intent seems justified to me, as a dealer I will disclose that we do not warranty the product we sell, your best bet is to contact the manufacturer there really isn't anything we can do without their approval. I know that seems odd, but I remember buying a Hitachi TV and Hitachi Stand the day before the Super Bowl about ten years ago. I started to put the stand together and it was missing a piece, I called the place I purchased it from and they said call Hitachi they locally don't handle the warranty. I was pissed, I knew they had several more stands on stock. Next day Hitachi overnighted me the part. Super Bowl viewing saved.
 
I actually didn't feel insulted or attacked by your response. It was well intentioned and well written and I couldn't feel anger about that. Probably the thing that left the worst taste in my mouth was the strong sense that they just wanted me to go away. They also have that reputation in much of the community, which they seem to have earned. I learned a big lesson in MBA school, treat a customer well, and they probably won't tell anyone about it; treat one badly, and they will tell everyone they know. Since I learned that, I have made it a point to tell people when a business does it right. I understand that there are varying standards for support; OB's is clear, with very high expectations of dealers, and they advertise that dealers are their first line for excellent support. Also, OB was very unhappy and apologetic for the dealer's actions. In large part, I'm considering spending more than I should on an OB cue.

I am happy to hear you got great support from Hitachi!


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You had this OB Shaft 3 years. How long before the freebee time runs out? Some people kill me how much they want out of a company. Johnnyt
 
Johnnyt said:
You had this OB Shaft 3 years. How long before the freebee time runs out? Some people kill me how much they want out of a company. Johnnyt
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Since OB proudly advertises a lifetime warranty against defects, there is no limit to appropriate claim time. . Characterizing it as "freebie" time is attacking by ridicule, and I don't believe that kind of bullying behavior has a place here.


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Sorry I've not posted to this yet, but this is the first chance I've had.

First, I'm glad that your insert trouble worked out and that you're interested in one of our new cues. We do have several models to choose from, so hopefully you can find something that you like. We do have both wrapped and wrapless as well.

I'm not quite sure exactly what transpired with the dealer, but I should mention a few things about the warranty process. The warranty is actually provided by OB Cues, and doesn't really involve the dealer at all. The Warranty page on our website has all the necessary information. We have a "product return form" that would need to be filled out and returned to us with the product in question. We will then inspect for the concern, come up with the best way to handle it, and contact the owner. We don't have any agreements with any of our dealers about any involvement regarding shipping.

Of course, if there are any questions you can call us during business hours on weekdays.


Thanks!

Royce Bunnell
www.obcues.com
 
Thanks for both informing me, and for providing me great service on a phenomenal shaft. I had no idea how much difference a shaft of that quality would make. There is so much ad hype in the world that it is sometimes hard to know who is telling the straight story. Your advertising is nothing but stating facts, and I am looking forward to finding a complete cue that has all of your craftsmanship and technology!


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