Painpools Workmanship

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I agree

TATE said:
Well, I don't see the good of having the job inspected or dragging this on any further for either party.

Bob is not happy. Since it's his cue, his opinion is the only one that really matters. I hope that Bob Burns get his cue fixed to his satisfaction by the craftsman of his choice and gets on with his pool playing life. I applaud him for revealing his cool-sounding name but would caution him against publishing his home address on the internet and suggest that he delete it.

Aaron, I wish you good luck. I did not take a side in this but just suggested that you could represent yourself better in your communications. You had some people say that you've done a good job for them, so that's a positive.

I'm moving on.

Chris
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I agree, I am spent over this. My work is very good and people can continue to send there cues in confidence. You can not keep everybody happy. I wish I could. Good luck with your dealings as well. I am high strung sometimes and I will certainly work on representing myself better. I did not mean to be a Shit head if I was. :D Thanx Aaron 815-243-1101
 
TATE said:
Bob is not happy. Since it's his cue, his opinion is the only one that really matters.
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Normally I would agree with such a statement but when he is deliberately badmouthing someone I think he does need to put up or shut up.

I can understand Painpool not wanting the work sent to a competitor or Sore not wanting to send the work to a previous customer who could be perceived as friendly to Painpool but I do not see any legitimate reason for the objection to cueaddicts (bear in mind this suggestion came from a forum user and not from painpool originally).

Whoever said the customer is always right was an idiot, the customer is not always right and if he wants to call the workmanship shoddy he should expect to have to prove it.

If the workmanship is shoddy then painpool will not have a leg to stand on but the fact that he will pay for shipping to an unbiased party and then shipping to another cuemaker for a refinish makes it sound like sore is in the wrong.
 
Merlinium said:
,,,,,,,,,,,,,,,,if he wants to call the workmanship shoddy he should expect to have to prove it.
.
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all it takes are macro pics because what one man thinks is shoddy, another might think is great, and the arguement could STILL rage on,,,,this time about who is pickier than the other.
 
Sore, post those pictures. I just want to see the pictures of the problems you talked about. Aaron seem to be really interested to see some pictures too. This will cut the process of sending the cue to someone when it can be viewed by all of us.

John
 
Merlinium said:
Normally I would agree with such a statement but when he is deliberately badmouthing someone I think he does need to put up or shut up.
I do not see someone voicing their discontent as badmouthing. Calling names or being deliberately malicoius is badmouthing. He even prefaced his post with wishing he could post something positive, given the previous thread.

I can understand Painpool not wanting the work sent to a competitor or Sore not wanting to send the work to a previous customer who could be perceived as friendly to Painpool but I do not see any legitimate reason for the objection to cueaddicts (bear in mind this suggestion came from a forum user and not from painpool originally).
Unless I missed something, which I do not think I did, since it was my suggestion, Sore has yet to respond, publicly, as to whether this is an acceptable arrangement for him or not.

Whoever said the customer is always right was an idiot, the customer is not always right and if he wants to call the workmanship shoddy he should expect to have to prove it.
Business 101 - The customer is always right, even if they're wrong. Part of business is rolling with the punches, you win most, you lose a few. This type of attitude toward your business will generally keep it strong, because you are providing GOOD CUSTOMER SERVICE. Good customer service will take you very far, business-wise.

If the workmanship is shoddy then painpool will not have a leg to stand on but the fact that he will pay for shipping to an unbiased party and then shipping to another cuemaker for a refinish makes it sound like sore is in the wrong.
Not necessarily...some people have higher expectations than others. That does not always break down to a simplistic version of right and wrong. Sometimes you just have to agree to disagree.
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Can we please let the parties involved have the breathing room required to resolve this issue in a manner that may be mutually satisfactory? It is posts like these that continue to rub salt in already open wounds, and benefits NO ONE, least of all, those parties actually involved. I can't, for the life of me, understand why it is okay to say so-and-so really made me happy with the work they did for me, but it is not okay for someone to say that they were less than satisfied. It has to be allowed to run both ways, or else, what's the point? At no time did I perceive the original post as an attack. Sore was unhappy, and made note of the particular points for which he was unhappy about. He also explained that he did not currently have access to a digital, but would post pics as soon as he did. When Pain pointed out that one point was the result of the original build, Sore took another look, and in fact, retracted that particular point. Pain also made an apology for perhaps being maybe a little over-sensitive. With all the testosterone flying around this thread, both were trying to make concessions, and anything that follows is just counter-productive.

Lisa
 
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Sore_Aintya said:
Aaron, I'm not sending the cue where you tell me, how is that "unbiased"? I can imagine the conversation you had with the person you spoke too.
You don't want pictures.
You don't want the cue maker to look at it.
You don't want the person who is probably considered the best in the field to look.

I am the one that is impossible to please?:rolleyes:
It is a hack job Aaron, you know it as much as I do. You are cutting your teeth on all our cues...and we are paying you for it?!:eek:
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This was a post in response to Aaron saying twice he was fine with cueaddicts.

There is a difference between voicing discontent and making statements like the hack job one.

Sore_Aintya said:
horrible scratches along the butt cap and 60% of the rest of the cue
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Sore_Aintya said:
Well after showing the cue around tonight, it seems its not my imagination and there really are flaws in the finish! 2 guys (1 the room owner) stated that it was possibly the worst leather wrap they have ever seen.
I'm not trying to take pot shots at Aaron, just stating the truth.
Upon screwing the shaft onto the butt the leather twisted in my hands and the seam is totally noticeable. There is 3 jagged lines along the seam as well, maybe a dull knife?
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He was asked to back up these statements, he has not done this yet but continues to post negative comments on the workmanship.

I do not believe for a second he wished he could post something positive.

Most business studies students will tell you that the statement "the customer is always right" cannot be applied as a literal rule in all transactions. How could painpool possibly adhere to this rule, for the customer to be right that would mean he would need to concede that he performed a hack job on this cue.

I do concede though that continued discussion is perhaps not the most productive of courses for resolution but sore decided to post these comments on a public forum knowing the effect it would have on painpool's reputation. Painpool is merely trying to defend work he evidently believes is good and as such has offered to let an unbiased party look at the cue at his expense.
 
ribdoner said:
The extra weight is probably the weight of the finish material. Russ's older Q's had a varnish type finish which was thin and prone to chipping/peeling. Did you replace leather with leather on the wrap?

You and Aaron might consider handling this in private until its resolved...
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One and 3/8 ounces of finish?!?!? :eek:
 
At this point does the condition of the cue really matter any more? aren't both parties reputations damaged enough that people would be a little wary of doing business with either?
 
ScottR said:
One and 3/8 ounces of finish?!?!? :eek:
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i was surprised also,,,but consider

1oz in volume of h2o = 1oz in weight. i can see a cuemaker using 1oz+ of varnish, and if the varnish weighs more than water then it can be 1.375oz easily.
 
Lets get something straight.

At no point during this fiasco have I stated 1 thing that is a lie or even a stretch of the truth.
I'm not the one in this thread cursing, name calling etc. Just stating the truth over a deal gone bad.
Lisa hit the nail on the head and understands completely. If we can have 15 "Flawless Transaction With SuchNsucH!!", why cant we talk about the the less then stellar transactions? Kind of a two way street don't you think?

Aaron stated he didn't want to see photos because I could doctor them up, that's fine I understand completely. I just moved as some of you know, during which I loaned my sister my camera, looks like I need to get it back sooner then I expected to post pictures of this work so all the naysayers can ease back into their seats.

As for my cue, I have no clue what I am going to do. The thought of sending my cue off again or a extended period of time doesn't thrill me. Then again, knowing I paid for the way it looks and feels makes me sick as well.

It may not be the best cue in the world or the most expensive, or even a DP 1of1, but it is my cue and I like it, and wouldn't care if it was a $20 house cue.

Bottom line concerning the cue is this. Its mine, so its my decision on what I do next, not any of the rail birds, not Aaron, me. I got what I paid for, lesson learned. Anyone in the Indiana area is more then welcome to come look at it for yourself, I posted my address earlier and can be found at Embassy Billiards in Alexandria, Tues.-Weds.& Sundays. I have nothing to hide and would be more then happy to get others opinions as well.

That being said, can we please keep it civil? There is no need for name calling, cursing or claiming Aaron is scamming. It is what it is, a done deal gone sour and a customer holding the bag at the end, but there is no needs for all the hostility, we are a community, lets all try and keep it that way.:)

BTW. PM box is cleared.:p
 
Sore, I agree that it is only fair that people be allowed to post the details of both positive and negative transactions but whilst people normally are not expected to prove that they have had a positive experience due to the potential damage to a persons reputation it should be expected that they prove statements that are negative and go as far as the ones you made.

I would suggest that you remove your home address from the website as this is never a good practice unless you like taxis, receiving junkmail and carry out food.
 
Merlinium said:
I would suggest that you remove your home address from the website as this is never a good practice unless you like taxis, receiving junkmail and carry out food.
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I will not, as I have nothing to hide. If someone is low enough to inconvenience myself, wife and children over all of this then so be it. Mail can be thrown away, small town so there are no taxi's, and who would turn down a pizza at the door?!:p

Offer still stands if anyone wishes to look at this work.
 
bruin70 said:
i was surprised also,,,but consider

1oz in volume of h2o = 1oz in weight. i can see a cuemaker using 1oz+ of varnish, and if the varnish weighs more than water then it can be 1.375oz easily.
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NO WAY....

The finish should be about 5-8 thousanths thick. Maybe 0.2 - 0.3 oz.
 
cueaddicts said:
NO WAY....

The finish should be about 5-8 thousanths thick. Maybe 0.2 - 0.3 oz.
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would the leather wrap make up the difference in weight? i would think leather is heavier than linen and we're talking oz here.
 
Aaron called out the jury himself. He said he wants the truth to be seen and commented on by all.

Well, screw pictures. Put the cue on display at the 2007 expo. Ain't no bigger jury than that!
 
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