Paypal Chargeback Scam Hongkong

SCCues said:
I like your description of Paypal. I've been screwed by them and I have friends who've been shafted also. I hate dealing with them, but you almost have to have an account to do business on ebay.

James
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Yes, sadly, eBay now requires that ALL Sellers take PayPal so I rarely sell on eBay anymore and NEVER anything really expensive ...

In the early years, I sold mostly high-end watches ($4k - $50k) and also sold rare antiques and artwork. PayPal was independently owned in those days and they protected their Sellers ... eBay gobbled-them-up and began bullying their Sellers almost immediately.

Having been a member since 1998 with over $700,00 in gross sales (between 4 accounts), I now see the day coming when I will cease all sales on eBay and just use it as a buying venue.

As for overseas sales, I ONLY accept Western Union !!!
 
Dave this is a very unfortunate situation. I hope Paypal will find in your favor. Items you need to have to help make this swing your way on a charge back.

Provide a tracking number with a proof of delivery and a signature to the address that matches the paypal account. File a Police report on the individual right away claiming internet fraud. Send Paypal the Police case number and the officer's phone number that is assigned to the case. Hope this helps and you get your money released back into your account.
 
Double-Dave said:
Hi Guys,

I wanted to give you all a heads up and ask for help at the same time.
Back in March I sold two cues and some other items to Luis Duong in Hong Kong in two seperate sales.
He received (confirmed thru email) the first package.
I never heard a word about the second shipment until I just got a call from paypal
that a chargeback had been initiated thru the creditcard company.

I tried to call the number Luis had given me, but the number does not work.
Off course I have also sent him an email but no answer yet (I just sent though).

I know there was a similar situation with juri_b and several Hong Kong members were able to help out.
I am going to contact the two members from Hong Kong I have done business with to ask for help.

gr. Dave
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Give me his phone number, and the items number? I will do my best for help you.
So you combined his two orders in one packing.
 
This is not the first time this has happened here on the forum ... BamaJoe had this same issue as well as Brain Mort and Patrick Johnson I believe ...Maybe you can talk to them to see how they handled it ...
 
Dave

Receiving payment through PayPal in the US and shipping overseas with safety can be done but the shipping is expensive.

#1) You have to ship w/in 7 days of payment

#2) The buyer has to have a confirmed PayPal address. You can see if the payment is "eligible" for PayPal's insurance against chargebacks right on the payment eMail from PayPal. (PayPal waives the confirmed address requirement for some sellers, again, look to see if the payment is deemed eligible). Of course you must ship to that confirmed address.

#3) You must have a directly verifiable signature confirmation of item received for items over $250. This means a number that PayPal can plug in on the web and see that the item was delivered and signed for. No other method will suffice, for example, the guy coming to your house and signing sometime won't work. Anything from the shipping company other than direct signature confirmation won't work. Just a tip here, the USPS has no International shipping method that results in direct signature confirmation (even Express Mail). UPS and FedEx do but is is a very expensive way to ship.

If you have done these 3 things and there is a chargeback claim for nondelivery and you have the direct signature confirmation, you will win absolutely 100% of the time (some sellers are limited to 5K of this protection per year). If you haven't, it really doesn't matter what you do have, you will always lose. No mystery.

If your shipper can't provide you with the direct signature confirmation you paid them for then you have a 100% winner in an insurance claim which is why falsifying customs forms and shipping under insured is a bad idea.

Hope this helps

Kevin
 
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pay pal

I had the same thing happen a couple of years ago with my first transaction on e-bay. If you ship overseas they will not guarantee payment. There was nothing I could do.
 
Jim Kuykendall said:
I had the same thing happen a couple of years ago with my first transaction on e-bay. If you ship overseas they will not guarantee payment. There was nothing I could do.
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Actually they will guarantee against chargebacks but you have to ship according to their procedures.

Kevin
 
kvinbrwr said:
Actually they will guarantee against chargebacks but you have to ship according to their procedures.

Kevin
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Hi Kevin,

I am not in the US, but that doesn't really matter.
The thing is I sell lots of items paid thru paypal abroad.
Mostly Germany and Austria, but sometimes to Portugal, Spain
and in this instance Hong Kong (or China).

FTR I do not have signature confirmation nor seller protection on these transactions.

I know I need signature confirmation in order to have a chance with paypal,
but in the long run the extra costs this brings in shipping charges is far more
than the cost of paying off the 1 in a 100 bad apple.
For instance on the two packages I shipped to Luis signature confirmation
would have cost an extra 75 to 100 Euros on an 1100 Euro sale.

It's a loophole and it sucks, but again in the long run it just doesn't pay off to use
the expensive shipping methods which come with signature confirmation.
Off course cases like this always make you reconsider things.
I am contemplating adding a fee when you want to pay thru paypal,
I know it's against Paypal rules, but I think I have to do something.

gr. Dave

p.s. The police wouldn't take a report, they say it's a civil courts matter.
 
almost 600 ebay sales

i have almost 600 transactions on ebay with very few problems, but i am very careful. i will not sell outside the usa using paypal, there are too many scams involved.
i have a guy that wants to buy a cue that lives in singapore. i'm sure he's very honest, so.
he sends me the total price of the cue. when the funds clear i ship the cue.


hope it works out for you. chuck
 
Double-Dave said:
Hi Kevin,

I am not in the US, but that doesn't really matter.
The thing is I sell lots of items paid thru paypal abroad.
Mostly Germany and Austria, but sometimes to Portugal, Spain
and in this instance Hong Kong (or China).

FTR I do not have signature confirmation nor seller protection on these transactions.

I know I need signature confirmation in order to have a chance with paypal,
but in the long run the extra costs this brings in shipping charges is far more
than the cost of paying off the 1 in a 100 bad apple.
For instance on the two packages I shipped to Luis signature confirmation
would have cost an extra 75 to 100 Euros on an 1100 Euro sale.

It's a loophole and it sucks, but again in the long run it just doesn't pay off to use
the expensive shipping methods which come with signature confirmation.
Off course cases like this always make you reconsider things.
I am contemplating adding a fee when you want to pay thru paypal,
I know it's against Paypal rules, but I think I have to do something.

gr. Dave

p.s. The police wouldn't take a report, they say it's a civil courts matter.
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Dave

I understand totally (and could have told you about the police thing). I guess in your case it's more cost effective to take some losses. In my case, my buyers pay the shipping so I go a way I can have direct signature confirmation. Signature Confirmation is cheap shipping within the US and very expensive Internationally, if my buyers don't want to pay that high postage I tell them to pay Western Union and I'll ship any cheap way they want.

If you don't have signature confirmation on this one you will get zero consideration (outside of some typed lip service) from PayPal.

Kevin
 
I don't think it is just overseas. We got stuck for $300.00 by a couple in Texas and PayPal did not have ther rules at the time. Lady said it was never recieved We tracked it through the post office to her local post office. And nobody could find an 80 lb wood planner in a two foot by two foot box. Go figure. Once burned, twice shy.
 
kvinbrwr said:
#2) The buyer has to have a confirmed PayPal address. You can see if the payment is "eligible" for PayPal's insurance against chargebacks right on the payment eMail from PayPal. (PayPal waives the confirmed address requirement for some sellers, again, look to see if the payment is deemed eligible). Of course you must ship to that confirmed address.
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Tho only countries where an address can be confirmed are the US, Canada, and the UK- PayPal doesn't confirm addresses in other countries, unfortunately.
 
Dave,


Email me this persons details let me see what i can do to help.


Just for future reference, if you have any more transactions from Hong Kong please inform me, me, blowfish and Kamdaswani do know nearly all of the pool crowd here. Let us do a ref check for you.



Sorry to hear about this problem

Probably best to ask for bank transfers now, me personally use bank transfers when buying cues now, find the charges cheaper than paypal. However, for small orders paypal is easier.



roy
 
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