Repair quotes sought for new Terbrock

jmonche

jmonche

AzB Silver Member
Silver Member
JT001.jpg


I could use some advice on whether this cue can be repaired -- and some repair bids if it can. I received the cue brand new last week from St. Louis cuemaker Jerry Terbrock and have $1,500 invested in it. It comes with custom joint protectors, but they are still en route. That's how new this is.

JT_marks.jpg


In the above photo, you can see some crowsfeet-like marks in the holly wood. I am told by a local cuemaker friend that possibly the wrong glue was used on the inlays and that a refinishing won't fix it.

JT003.jpg


In the above photo, it appears that the trim ring is broken. These defects are under the lacquer and can not be felt. There are also a couple of dust specs as well -- as you can see -- under the lacquer on the ebony. The cue hits like a gem, but I guess I am anal about cosmetic stuff, so flaws like this drive me nuts :mad: …. like I said, this is a brand new cue (ebony, amboyna-burl, curly maple, redheart) and could have been gorgeous. I failed to mention that one of the shafts has a very, very slight taper roll to it, in case you were thinking of making me an offer to buy it. Oh, yes, I did try to contact Jerry about this stuff, but I haven’t heard back from him yet.

All repair offers considered. The cue hits great and I would like to keep it.
 
Uhh...a brand new cue and you're seeking repairs on the forum already? You should be talking with the cue maker who you just got it from and only him. I don't see why he wouldn't stand behind his work. Why would you pay for repairs? This should be dealt with between you and Mr. Terbrock.
 
Defects

You are not alone, it would be driving me nuts to if I had a brand new cue that nice with the defects that your cue shows in the pictures. It's hard to believe that a cue maker would use the wrong type of glue for his inlays and still be in business!

I like the design and the look of your cue and I hope someone can help you get it fixed if it can be fixed. It's a shame for someone to build such a nice looking cue and not do it right.
 
h esaid he has tried to cntact JT and has been unsuccessful.i don't know what to tell you but even if it can be fixed you are probably looking several hundred dollars.i would keep trying to contact Jt even if you have to go to his house demanding a refund.
 
Looks like the whole cue would have to be taken apart to redo the rings and he should let you play with this one while he builds you a new cue IMHO.--Leonard

That is a very pretty cue for sure.
 
From what your are describing, I dont think the repair costs will be worth it on this cue. To repair the ring alone you will have to take the whole joint and finish off to repair. The inlays will also need to be redone and the whole butsleeve removed I would think. For a new cue, I would find it unacceptable and dont see why you should have to pay for the repair costs.

Vic
 
I've emailed him three times and the mail keeps getting returned to my inbox with a MAILER-DAEMON message and this text:
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<jterbrock@earthlink.net>:
Sorry, I couldn't find any host named earthlink.net. (#5.1.2)
 
jmonche said:
I've emailed him three times and the mail keeps getting returned to my inbox with a MAILER-DAEMON message and this text:
Hi. This is the qmail-send program at yahoo.com.
I'm afraid I wasn't able to deliver your message to the following
addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<jterbrock@earthlink.net>:
Sorry, I couldn't find any host named earthlink.net. (#5.1.2)
Click to expand...


Just my opinion, but I don't think I would send an email to start the process. Too many times, emails, forums, etc are taken out of context and it starts a big argument.

If you have his phone number, pick up the phone and call him. I think you'll both appreciate it better than an email chain. If the cue maker would like to see pictures of your complaints, then by all means send the pictures.

I am sure you already have it, but his phone number is in the upper right corner of this page.


Good luck,
Craig
 
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I suspect that my emails have been blocked, and I really don't want to bother the man by calling him. This has been a nightmare for him as well, I can imagine, but that's probably no excuse to send me a cue with such obvious defects. I'll let you guys be the judge of that, but it's really not that important. I am really not into cuemaker bashing.
This is the part of the story that I wanted to avoid telling because it is not relevant to the advice and bids which I am seeking, but I don't think I can avoid it, judging by the responses you guys are writing.
This is a replacement cue, which is shown in the thread.
The original cue which I commissioned him to build for me was mailed April 14. It never arrived. The USPS Express tracking number -- EQ84 3001 265U S -- says it's still in Missouri and enroute. It was either lost in the mail or stolen, we both presumed.
Go figure.
Anyway, I never really wanted this particular cue which is shown here in the thread, but I accepted it because I didn't want to pressure him to give me a cash refund. So now that I have it, I would like to keep it, if it can be repaired. After all, it’s a nice-looking cue which retails for 1325. And I am 1500 into it and I can only presume that JT wants all of this to go away.
 
Please give the man a call; this forum should be your absolute last resort.
 
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Well as long as both parties were ok with the deal, no one here can say anothing otherwise against anyone. You both accepted the terms to the replacement.

But to get the repairs you are talking about, I cant see it being done for less than 400$ Minumum for quality work. It wont be cheap.

Also I would ask this over at the "ask a cuemaker" forum here

Vic
 
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There are tons of nice cues for 1500 bucks. Send it back with delivery confirmation and demand a refund and don't look back. Go spend your hard earned money on something you really want and are happy with.
 
Bishop said:
There are tons of nice cues for 1500 bucks. Send it back with delivery confirmation and demand a refund and don't look back. Go spend your hard earned money on something you really want and are happy with.
Click to expand...
I have to agree. The maker needs to make this right. There are a ton of high quality cues out there for 1500. You have to call him though. At least give him the chance to do something to make this right. The cue makers I personally now would want this cue back. They dont want cues like this getting seen. Just IMO.
 
I apologize for this automatic reply to your email.


To control spam, I now allow incoming messages only from senders I have approved beforehand.


If you would like to be added to my list of approved senders, please fill out the short request form (see link below). Once I approve you, I will receive your original message in my inbox. You do not need to resend your message. I apologize for this one-time inconvenience.


Click the link below to fill out the request:


https://webmail.pas.earthlink.net/wam/addme?a=jterbrock@earthlink.net&id=1hT9Rc5ro3Nl34h1
 
In the second photo down, I don't think those are chemical reactions or crows feet in the finish. I think they are marks he used to position the inlays or the small dots, and the ink bled back up through the clear. A proper refinish should take care of it.

The joint is another story. I don't know if another cue maker wants to mess with this because they might have to replace replace the entire ring, inlays and all.

Chris
 
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I live in the St. Louis area. I have always thought Jerry to be a stand-up guy. Please give him a chance to address your problems. Call him.
 
I would prefer not to comment on his integrity. I would rather deal with the issues and facts. He sent me this cue. The cue is obviously damaged. And these are not defects caused by shipment. That tells me all I need to know. I am sure he is aware of the situation. I emailed him from another email address -- unless he is away at a tournament or on vacation where there are no computers -- and those emails were not blocked. I am an old fart, too old to fight. I am trying to look at this from his side and realize what he has been through as well. Remember, the first cue he made me was lost or stolen in the post office. It never made it out of the St. Louis area. He worked long and hard on that cue, making revisions, and adding some details, things that we discussed together on the phone. The cue was awesome, truly a one-of-a-kind. Then the cue disappeared. The post office gave him the runaround and could not track the cue. He might still be waiting for the post office to make good on the insurance claim. He was at a loss after this happened because I was pressuring him, since I was out 1500 bucks.

cues_5807_005-1.jpg


He sent me this photo and asked if I would like one of these cues, which he still needed to spray and complete. I picked the second one down from the top. He replied, saying that particular cue was an ounce lighter than the top one, so then I said it was OK for him to send me the top one. It was fairly similar and I could live with it. The rest of the story you know.
I think I am past the point of phone calls and emails. I am trying to look at this situation as a bad day at the track and I could still really appreciate some bids from anyone who thinks he can correct these problems.
 
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Hey Jmonche,

Try posting in the section of the forum called "ask the cuemaker". This is where cuemakers go to ask each other questions of the more technical nature. You might do better there or even find someone to work on the cue for you. Over here in the forsale section, sometimes the builders dont look here as often.

Hope you get the help your looking for :)

Vic
 
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