Should Cuemaker offer free repair on their own cue when the forearm broke in half?

Should Cuemaker offer free repair on their own cue when the forearm broke in half?

  • Yes

    Votes: 15 31.3%

  • No

    Votes: 33 68.8%
  • Total voters
    48
Status
Not open for further replies.
Must be a magic Dragon. he disappeared into the forest never to be heard from again. And the Village People sang YMCA and lived happily
ever after.
 
Blue Hog ridr said:
Must be a magic Dragon. he disappeared into the forest never to be heard from again. And the Village People sang YMCA and lived happily
ever after.
Click to expand...

Some people has to eat lunch, apparently not you or just different time zone.
Do you know what's a White Knight?
 
I'm always in a different time zone. And thanks for reminding me, I am getting a little hungry myself.
 
DoubleD said:
You have no way of knowing how long a defect will take to appear. I've done projects on crack propagation and it depends on a lot of factors.

Curly maple is a funny wood. The curl is there because of the wood growing in unusual ways--basically the wood changes direction while growing.


dld
Click to expand...

Very true dld, Thats why I think the most likely cause is that joint could have been loose. The nose is designed to distribute the impact equal threw the wood. Radial pins, because they fit so snug are the easiest to go unnoticed if the joint is loose. All it takes is a 1/1000 of and inch gap to transfer the energy to the pin, resulting in the weakest part of the grain to fracture around the pin base.
 
It's good to see the other side of the story. I can understand the original posters frustration. It was a very nice cue and it sucks that it broke. I dont think its the cue makers fault though. $125 for a good repair is a fair deal, I would take him up on his offer.
 
doubled said:
you have no way of knowing how long a defect will take to appear. I've done projects on crack propagation and it depends on a lot of factors.

Curly maple is a funny wood. The curl is there because of the wood growing in unusual ways--basically the wood changes direction while growing.

It isn't just hydraulic pressure that can cause problems in the joint, if the screw was too tight in the thread, that would do the same thing.

There is no way of knowing what the problem is without an expert looking at everything. We aren't talking about things that can be seen with the naked eye.

That may not ever actually prove anything, either.

Being that the owner did not buy the cue from lp, i believe it doesn't matter whether it is mr. Pepper's fault or if it was a case of abuse.

Dld
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dld,

have you ever seen a break like this that you would have considered the cue makers fault?

SLIM
 
This reminds me a famous line from The Devil's Advocate.

Play but don't break, break but don't jump, jump but don't slide down the table, slide but don't land on carpet.

Maybe all the Cuemakers should include this disclaimer when they are selling their cues. Is this what the CueMaking industry becoming to? Are the newer cues not as good as the old ones in terms of quality?
 
That break was NOT the fault of the cue maker. I don't know any cue maker alive who could look at that & honestly believe it was an issue with the construction. Everything was done right, from what I can see in the picture. That leaves one of two things to blame. Either the OP isn't being forward & upfront about how the cue broke, or else it was cracked by him previously or by the previous owner. Whether it was an accident like the cue dropping to the floor, flexing the shaft on the table during a break shot, or caused by abuse, it is clearly not the cue maker's responsibility to eat it.

Given that the OP claims the cue played great before that shot, my guess is that it broke due to the OP during or immediately before that shot. If there was a crack severe enough to causes a linear break, then it would have been vibrating, which would causes a buzz sound every shot. There was no mention of that. I don't care what planet you are from or what angle you try to argue, logic says a cue that's functioning perfectly over the span of literally thousands of shots, doesn't just fall into two pieces during a normal shot.....or any shot for that matter. The only exception is breaking incorrectly or jumping incorrectly. It's not rocket science. The entire story isn't being told, IMO. It's clearly not the cue maker's fault.....nor is it his responsibility.
 
DoubleD said:
It can happen, because it has happened.

I'm NOT saying that in this case it DID happen, but two photos are not going to tell anyone everything they need to know.

BTW, did you know that crack propagation is a function of a power of the length of the crack? This means that a cue could have had a very short crack from the moment it was built and never had any noticeable symptoms until it broke in half. It is very possible.

This still isn't to say that it is the fault of the cuemaker. There could be minute inclusions in any piece of wood that could be at fault.

All I am saying is that for you or anyone to come on here with the evidence given and claim the cue was abused is ignorance.

dld
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So if the crack is so minute it isnt noticed, all cuemakers should go on the assumption that EVERY cue that breaks in this fashion is there fault??

So everybody who breaks there cue can claim it was the builders fault because of a minute or microscopic crack?? and then ask that it be repaired for free??

Rediculous...
ALL wood has microscopic cracks in it.

Im sorry that you had a bad experience with your cues breaking, but I didnt build them so there can be no comparison.

Bottom line... He was offered two solutions to the problem. He took the cheaper one. Now, I guess, he thought about it and now wants basically a new cue for free.
 
Maybe I'm a wimp....
...but I wouldn't think of a repair freebee when I was 3rd owner of a cue.

..and I think the repair price was extremely reasonable

mind you, I wouldn't sue McDonald's for spilling coffee on myself either
 
Lee,
Have I already told you that I will send the cue to you for repair and agreed to pay for it once it's done? Where is all this cheap accusation that I want a free cue? You are a well known Cuemaker, starting personal accusation like that is just low.
I told you already about this thread before I even started it, and I didn't even mention your name as a courtesy, then you posted the picture and accuse me wanting a free cue. This just shows how classy you are.
I told you in the PM already, I just want to get this cue fixed and move on.

Btw, I talked to a very famous Cuemaker in Dallas area and asked him to repair the cue. He told me that LP is not on the list of cues that he would touch., Wow, enough said.
 
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DoubleD said:
Lee,

I never said anything of the sort.

In fact I said the opposite. I do not think you are responsible for this cue breaking.

I am arguing with the people on here who say anything definite about why this cue broke after looking at two photos.

You and the owner have more information than anybody else here will ever have. I don't know if either of you are actually qualified to say what DEFINITELY caused the cue to break.

I don't know that I would be capable to definitely say, either. I do know that my experience and education provide me with tools that most don't have if I were investigating this incident.

For what it is worth, I have been using a LP custom most of my playing for the last two years, which includes breaking with it and I have seen no indication that it should ever have a problem.

dld
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You are right, but I have only seen pictures also. He hasnt shipped the cue to me yet.
Only ONE person knows what really happened. That person, unfortunately, isnt me.
I have personally had a cue break like this before back when I was playing in the mid 90s. It was a Joss cue. I dropped it when I was getting up from my seat to shoot. It looked ok so I took my shot and BAM, the joint exploded. Looked just like this one.
I am not blaming the OP, he could have inherited the problem from one of the previous owners.
 
pro rate.

A pro rated repair would be more than fair regardless, if the cue is only two years old. the damage description doesnt sound like manufactures defect. if the cuemaker knew what he was doing the choice of would cant be the issue. drops, improper storage, doing the two handed behind the head, cue in hand stretch or a combination of these can mess up the cue. angle for a pro rate repair. Our cuemaker makes new shafts for 90.00 and can salvage your joint collar.
 
TheDragon said:
Lee,
Have I already told you that I will send the cue to you for repair and agreed to pay for it once it's done? Where is all this cheap accusation that I want a free cue? You are a well known Cuemaker, starting personal accusation like that is just low.
I told you already about this thread before I even started it, and I didn't even mention your name as a courtesy, then you posted the picture and accuse me wanting a free cue. This just shows how classy you are.
I told you in the PM already, I just want to get this cue fixed and move on.

Btw, I talked a very famous Cuemaker in Dallas area and asked him to repair the cue. He told me that LP is not on the list of cues that he would touch., Wow, enough said.
Click to expand...


I asked him to send the payment for the repair along with the cue. He refused and tried to bully me into doing it his way. I called Meullers and asked if they would do a repair without getting paid first and they said now way. I told him this.

This is what you sent me in the PM....

"If you want to go by what other repair person does, I'm confident to tell you that most of them will offer free repair for their own cue that's only 2 years old and caused by normal playing, (many league players had witnessed it while I was playing for a normal shot, and it was really embarrassed that I've already told them how well does the LP play).
I'll do a thread to ask for public opinions on what should the cuemaker do. Of course I won't mention LP in the thread"

I wont repair it now for $1000
 
DoubleD said:
You should re-read the title of this thread that you started.

Sounds to me like you want a free repair.

dld
Click to expand...

When Lee offered me the $125 repair last week, I took it, didn't even ask for a free repair. Then he told me that he would do what most cuemakers would do, so I started the thread and ask for public opinions.
 
lpcustomcues said:
i asked him to send the payment for the repair along with the cue. He refused and tried to bully me into doing it his way. I called meullers and asked if they would do a repair without getting paid first and they said now way. I told him this.

This is what you sent me in the pm....

"if you want to go by what other repair person does, i'm confident to tell you that most of them will offer free repair for their own cue that's only 2 years old and caused by normal playing, (many league players had witnessed it while i was playing for a normal shot, and it was really embarrassed that i've already told them how well does the lp play).
I'll do a thread to ask for public opinions on what should the cuemaker do. Of course i won't mention lp in the thread"

i wont repair it now for $1000
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Who don't you post the whole PM instead of taking it out of context.

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Quote:
Originally Posted by LPCUSTOMCUES
Yes your right, it is what it is. Pretty obvious it was broke due to missuse.
If it wasnt you wouldnt have agreed to pay for the repair.
I'm not saying you broke it. It was owned by two other people before you.
They could have cracked it and you didnt notice.
Either way, If you want to start a thread, be my guest. You wont be pleased
with the replies.
Ive built over 200 cues and NEVER had this happen.



Quote:
Originally Posted by TheDragon
It is what it is, I can provide the witness contacts if you want.
I'll send out the cue.
Thanks.


Quote:
Originally Posted by LPCUSTOMCUES
Just send the cue and pay when its finished.
The cue wasnt damaged in normal play.
Its pretty obvious.


Quote:
Originally Posted by TheDragon
If you want to go by what other repair person does, I'm confident to tell you that most of them will offer free repair for their own cue that's only 2 years old and caused by normal playing, (many league players had witnessed it while I was playing for a normal shot, and it was really embarrassed that I've already told them how well does the LP play).
I'll do a thread to ask for public opinions on what should the cuemaker do. Of course I won't mention LP in the thread.



Quote:
Originally Posted by LPCUSTOMCUES
There is no place that you would send the cue to that would accept those terms.
I just called Meullers, and they want payment before a cue is repaired also.
I am only wanting to go by what any other repair person does.
If you want me to fix the cue, send me the cue, all shafts and a Money Order for $125
Thanks
Lee


Quote:
Originally Posted by TheDragon
Honestly, I try to avoid the "Cuemaker Time".
If I pay in full now, I need an reasonable guaranteed delivery date, if it's overdue, I need full refund and the fixed cue.
Or I can pay whenever you finished it and ready to ship.
Your call.




Quote:
Originally Posted by LPCUSTOMCUES
Why can you only pay once finished?
Your right, its $125


Quote:
Originally Posted by TheDragon
I thought the payment was $125 shipped, and I can only pay in full once the cue is fixed and ready to ship, I think that's fair.


Quote:
Originally Posted by LPCUSTOMCUES
LP Custom Cues
7141 Sunset Dr,
Mechanicsville, VA 23111

Also include payment of $150 with the cue in the form of a money order.

Thanks
Lee


Quote:
Originally Posted by TheDragon
Lee,
I lost your address, could you please resend it.
I'll try to send out the cue this week.
Thanks.



Quote:
Originally Posted by LPCUSTOMCUES
PS...... When you ship it please let me know the tracking number.
Thanks
Lee


Quote:
Originally Posted by TheDragon
Quote:
Originally Posted by LPCUSTOMCUES
If the cue breaks again in the exact same place, I will fix it again for free(you pay shipping to me)
A cue breaking in that manner is not normal.


Quote:
Originally Posted by TheDragon
Will it be covered for life after the epoxy fix?


Quote:
Originally Posted by LPCUSTOMCUES
It shouldnt.


Quote:
Originally Posted by TheDragon
If we go with the Epoxy, will it be any difference in terms of playability?



Quote:
Originally Posted by LPCUSTOMCUES
OUCH!!! Thats a damn shame!
That type of damage isnt covered.
Its fixable in two ways...
Replace the forearm - $250 - will take a few months - like new again
Epoxy the piece and refinish - $125 - will take a few weeks - will see the crack but is solid.

Let me know
Thanks
Lee


Quote:
Originally Posted by TheDragon
One of your LPs that I have is broken in half at the forearm near the joint when I was just doing regular play in a 8-ball game.

Is this fixable? what's the turnaround time? Is it covered under the warranty?
Thanks.
 
There you go. I have nothing to hide.

Why even start the thread if you were happy to send it to me.
 
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so from the PM, we already had an agreement and I will send out the cue, so why did you start accusing me wanting a FREE cue? Personal accusation never ends well.

It was just a simple thread asking for public opinions and you started the accusation and turned it into something personal. what a gentlemen.
 
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