Sloppy and incompetent work by Jim Pierce, poor customer service
- Thread starter Salamander
- Start date
I won Jim's logo cue and that cue was flawless. I later sent it back to get a new shaft and refinish. Honestly, it took way longer than I thought and there were a few missed dates. However, I chalk that up to Jim being sick. When I got my cue back, it looked better than glass --- it looked like a f'in hologram.
That said ... who knows what happened here. If I were Jim, I'd just pay this guy his money and make it go away. Better to come out if this looking like the better man regardless. His rep is too good to tarnish over one cue.
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That said ... who knows what happened here. If I were Jim, I'd just pay this guy his money and make it go away. Better to come out if this looking like the better man regardless. His rep is too good to tarnish over one cue.
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Every cue maker makes Mistakes
Every cue maker or his helper makes mistakes, it happens.
The great ones that I have known (HOF cuemakers), fix the problem at no cost to you.
They simply will not have their name dragged in the mud.
Ernie Guiterrez was mentioned (Gina Cues), he would never offer to send a cue he worked on for someone else to re-work.
He would make it right at no cost if returned.
I don't think however that Ernie would work on someone else's cue unless you really know him personally.
To think that a cue owner will buy a cue and not look at it closely is insane.
Every cue owner knows his cue, and defineatly inspects it prior to sending it out.
If Mr. Pierce indeed sent that email, then Mr. Pierce has some explaining to do.
Let's wait for his response?
There was no need to be ugly like that.
If Doug made it up the email, he is in big trouble.
Mr. Pierce swallow your pride and fix the cue at your cost.
You win some lose some that is the price of doing business.
Many people here say you make a great cue.
There is no need to tarnish your image.
Make it right and I am sure Doug will say thank you on this forum.
This is a tragic situation and I am sure both of you are upset to no end.
Take care, Barney
Every cue maker or his helper makes mistakes, it happens.
The great ones that I have known (HOF cuemakers), fix the problem at no cost to you.
They simply will not have their name dragged in the mud.
Ernie Guiterrez was mentioned (Gina Cues), he would never offer to send a cue he worked on for someone else to re-work.
He would make it right at no cost if returned.
I don't think however that Ernie would work on someone else's cue unless you really know him personally.
To think that a cue owner will buy a cue and not look at it closely is insane.
Every cue owner knows his cue, and defineatly inspects it prior to sending it out.
If Mr. Pierce indeed sent that email, then Mr. Pierce has some explaining to do.
Let's wait for his response?
There was no need to be ugly like that.
If Doug made it up the email, he is in big trouble.
Mr. Pierce swallow your pride and fix the cue at your cost.
You win some lose some that is the price of doing business.
Many people here say you make a great cue.
There is no need to tarnish your image.
Make it right and I am sure Doug will say thank you on this forum.
This is a tragic situation and I am sure both of you are upset to no end.
Take care, Barney
...
Why are you even bothering to hang around a forum full of ignorant AZer's anyway. You're to cool for this site, so go start your own.
Yes, kid. The world is dumb any you are smart. We have been waiting for you to grace the board with your letters.
Let me ask you a question, when Jim Pierce stopped communicating with Salamander a week before this thread was made, doesn't that kind of imply that any chance of it being worked out is gone? And honestly, with the 'reputation' Jim has, Salamander is correct in his accusations that Jim botched the cue. There are obvious things that were done that didn't need to be done, and even when building the new shaft for the cue, Jim screwed that up too
Say what you want, but I suggest you start reading the thread instead of jumping on someone's back for expressing their situation. And if the email/pm conversation is legit, then Jim deserves all the backlash possible.
So I have never worked with Jim, so I cannot personally speak of his work in any way. And by no means am I "picking a side". I will however, say that when I lived in CO, I played with Doug fairly frequently, and spoke OFTEN about the cues he bought/sold/collected.
I have heard many people say that Doug can be brash, and yes he is rather outspoken. BUT... he is a very nice guy, and I in NO WAY believe him to be the kind of man that would lie about ANYTHING... but in particular about a cue. Doug takes his cues VERY seriously, and would in no way misrepresent anything about them. PERIOD.
Regardless of who was at fault, or the reason in which it happened... the cue is not in the state it was sent. Doug is not happy (understandably).
And it is a shame that it has become such an issue.
I hate to see such a beautiful cue go to waste in a way that i feel might be the result of this situation.
I dont have an answer as to how i feel this should be resolved, but for EVERYONES sake that is involved (doug, jim, mr. wheeler) i hope it can be resolved and all parties can walk away happy.
I have heard many people say that Doug can be brash, and yes he is rather outspoken. BUT... he is a very nice guy, and I in NO WAY believe him to be the kind of man that would lie about ANYTHING... but in particular about a cue. Doug takes his cues VERY seriously, and would in no way misrepresent anything about them. PERIOD.
Regardless of who was at fault, or the reason in which it happened... the cue is not in the state it was sent. Doug is not happy (understandably).
And it is a shame that it has become such an issue.
I hate to see such a beautiful cue go to waste in a way that i feel might be the result of this situation.
I dont have an answer as to how i feel this should be resolved, but for EVERYONES sake that is involved (doug, jim, mr. wheeler) i hope it can be resolved and all parties can walk away happy.
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First of all if you bothered to read the thread, you would see that I was one of the first posters. Second of all I can honestly say if I was in the same situation, I would have created a thread explaining my situation and asking others for advice as to what they would do if they were in my situation. That way you can bring attention to what is going on without making yourself look like a real jerk in the meantime. :boring2:
I think that is the crux of the disagreement here, and it boils down to facts vs. opinions. If you come here and state the facts: "I sent the cue in this condition (picture) and got it back in this condition (picture)" then accurate and informed opinions can be shared, When you make statements like 'I think the cue wasn't in this condition when i sent it' or 'the original cue maker says it wasn't that way' or more generally 'cue maker 'x' sucks or is a hack' those aren't facts anymore, and are open to argument and disagreement.
As far as posting any emails, if you don't post the entire history of the email thread, it's pretty much worthless IMO. Jim may have in fact sent that email, but it could have been in response to an email in kind berating him and threatening to ruin him here on AZ Billiards. I am not making any accusations, just an observation.
And a concluding point on 'customer service' - if a service provider makes a mistake, they are obligated to make it right. They are not necessarily obligated to make it right exactly the way you want it made right. If Jim offered to pay for or make repairs and you refused, regardless of the reason, the fault now falls on you, not Jim. If you go to a coffee shop and they give you a faulty cup and it messes up your interior, you let them know. If they offer to detail your car, and you insist instead they owe you a new car, well.....that's not their customer service that's lacking.
Full disclosure - I do own a Pierce cue that I purchased from Tommy, and have never had any direct contact with Jim (but I love the cue)
Mr. Pierce needs to fix it
Mr. Pierce needs to make it better than it was.
This thread is hurting his reputation with players who don't know him or have his cue.
I'm not saying that Mr. Pierce was wrong but this thread is not helping his reputation, sorry for the repeat.
I for one will not be ordering one of his cues.
There are to many good cue makers out there, like Judd, Gina, etc.
I'm sure that Mr. Pierce doesn't care if I order a cue or not !!!
Just my 2 cents.
I also own my own business.
Mr. Pierce needs to make it better than it was.
This thread is hurting his reputation with players who don't know him or have his cue.
I'm not saying that Mr. Pierce was wrong but this thread is not helping his reputation, sorry for the repeat.
I for one will not be ordering one of his cues.
There are to many good cue makers out there, like Judd, Gina, etc.
I'm sure that Mr. Pierce doesn't care if I order a cue or not !!!
Just my 2 cents.
I also own my own business.
This is easily the best comment in this entire thread.
The only problem I have with the thread is the OP said he doesn't know for a 100% fact if the cue had a roll in it or not and thought Mr Pierce should of noticed something like this while he's working on it.Now I know for a fact that if I'm sending a cue out to get fixed or modified ''and I mean every cue not just the special ones''I would know without a doubt that it was straight before it left my hands.So as far as Jim being responsible for that,I don't think so but as far as the rest of the issues, he might be.For now the biggest issue seems to be the wobble of the forearm and its just not concrete for me to put this one on Jim.
Well, I thought this thread might stay on the back-burner for a little while since I am 99.9% sure the OP himself said there was to be a resolve in the situation within the next week (which I just went back to verify...and that comment is now nowhere to be found!)...
I'm not speaking for Jim by any means...he can do that all by himself as has been very evident in this thread...but remember: THERE ARE ALWAYS TWO SIDES TO EVERY STORY - AND THE TRUTH LIES SOMEWHERE IN-BETWEEN BOTH STORIES!!!
I've spoken to Jim several times over this last week and of course this thread was amongst the things we talked about...does this thread bother him? Again, not speaking for him, but I believe it does. Jim is a pool player and cuemaker who is passionate about this sport and is extremely passionate about the cues that he works on. I don't believe he wants his reputation "tarnished" in any way...especially over something like this. Jim has gone ABOVE AND BEYOND with several things for me...and I mean really above and beyond....almost to the point I felt I was taking advantage of HIM! (Don't worry Jim, you know you'll get it back from me as I'm going to order another cue...and then probably another!) And I also know I'm not alone with that type of behavior from Jim.
Did Jim make a mistake? It's possible. Did Salamander send a cue to Jim that already had issues that he didn't know about? That's possible too...
From what I have been told, there IS A RESOLVE for this in the works...and if Jim hadn't been temporarily banned for "foul language"
, I'm sure he'd explain...or the OP could chime back in once the resolve has occurred!
As far as Jim being banned...well, I don't know a lot of people who would continue being poked in the chest by someone before they haul off and smack them! Problem is the one who finally has had enough and retaliates is the one who gets "caught"! I believe BOTH sides here could have and should have handled this a bit differently...
Salamander: I will continue to look for your "for sale" threads as you always have some great cues to offer!
Jim: Bro, you know you have my support!
I look forward to when this thread is updated with the RESOLVE having taken place!
Jason
I'm not speaking for Jim by any means...he can do that all by himself as has been very evident in this thread...but remember: THERE ARE ALWAYS TWO SIDES TO EVERY STORY - AND THE TRUTH LIES SOMEWHERE IN-BETWEEN BOTH STORIES!!!
I've spoken to Jim several times over this last week and of course this thread was amongst the things we talked about...does this thread bother him? Again, not speaking for him, but I believe it does. Jim is a pool player and cuemaker who is passionate about this sport and is extremely passionate about the cues that he works on. I don't believe he wants his reputation "tarnished" in any way...especially over something like this. Jim has gone ABOVE AND BEYOND with several things for me...and I mean really above and beyond....almost to the point I felt I was taking advantage of HIM! (Don't worry Jim, you know you'll get it back from me as I'm going to order another cue...and then probably another!) And I also know I'm not alone with that type of behavior from Jim.
Did Jim make a mistake? It's possible. Did Salamander send a cue to Jim that already had issues that he didn't know about? That's possible too...
From what I have been told, there IS A RESOLVE for this in the works...and if Jim hadn't been temporarily banned for "foul language"
, I'm sure he'd explain...or the OP could chime back in once the resolve has occurred!As far as Jim being banned...well, I don't know a lot of people who would continue being poked in the chest by someone before they haul off and smack them! Problem is the one who finally has had enough and retaliates is the one who gets "caught"! I believe BOTH sides here could have and should have handled this a bit differently...
Salamander: I will continue to look for your "for sale" threads as you always have some great cues to offer!
Jim: Bro, you know you have my support!
I look forward to when this thread is updated with the RESOLVE having taken place!
Jason
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Well, I thought this thread might stay on the back-burner for a little while since I am 99.9% sure the OP himself said there was to be a resolve in the situation within the next week (which I just went back to verify...and that comment is now nowhere to be found!)...
I'm not speaking for Jim by any means...he can do that all by himself as has been very evident in this thread...but remember: THERE ARE ALWAYS TWO SIDES TO EVERY STORY - AND THE TRUTH LIES SOMEWHERE IN-BETWEEN BOTH STORIES!!!
I've spoken to Jim several times over this last week and of course this thread was amongst the things we talked about...does this thread bother him? Again, not speaking for him, but I believe it does. Jim is a pool player and cuemaker who is passionate about this sport and is extremely passionate about the cues that he works on. I don't believe he wants his reputation "tarnished" in any way...especially over something like this. Jim has gone ABOVE AND BEYOND with several things for me...and I mean really above and beyond....almost to the point I felt I was taking advantage of HIM! (Don't worry Jim, you know you'll get it back from me as I'm going to order another cue...and then probably another!) And I also know I'm not alone with that type of behavior from Jim.
Did Jim make a mistake? It's possible. Did Salamander send a cue to Jim that already had issues that he didn't know about? That's possible too...
From what I have been told, there IS A RESOLVE for this in the works...and if Jim hadn't been temporarily banned for "foul language"
As far as Jim being banned...well, I don't know a lot of people who would continue being poked in the chest by someone before they haul off and smack them! Problem is the one who finally has had enough and retaliates is the one who gets "caught"! I believe BOTH sides here could have and should have handled this a bit differently...
Salamander: I will continue to look for your "for sale" threads as you always have some great cues to offer!
Jim: Bro, you know you have my support!
I look forward to when this thread is updated with the RESOLVE having taken place!
Jason
Sounds like good news all the way around. :smile:
From what I have been told, there IS A RESOLVE for this in the works...and if Jim hadn't been temporarily banned for "foul language"
Jason
Yes, Jim and I have spoken and it looks as if a resolution will happen (mentioned in the cue review thread I posted).
I will follow up on this thread with the result, assuming it happens.
THANK GOODNESS IT WAS IN THE "OTHER" THREAD!!! I just knew I had seen that posted...then I thought I was going crazy...then I thought not enough coffee...then I just resigned to the crazy theory!!!
Honestly, I'm very happy for the BOTH of you!!!
Jason
My thoughts exactly! Cue makers can have a bad day can't they? If he was going through an illness, should he have been working on cues in the first place if he wasn't 100%? It's amazing how this thread got turned around that the cue owner is the thief and liar. Not saying Pierce is, but faking pictures and emails?? This isn't the JFK conspiracy! The guy got a crap job done on his cue...Pierce had it last... There ya' go. Maybe the cue owner has a cue shop in home, sends his cues out to other cue makers and when he gets them back, he butchers them on his equipment so that he can post negative reviews on AZB.....yeah...that's it!
Reading this thread and the comments only reassures what I've always been told. 95% of pool players are scumbags and thieves.....and only YOU know if you're in the majority.
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The guy you just agreed with ripped somebody off for a few hundred dollars, the same time he was making that post.
http://forums.azbilliards.com/showthread.php?t=268207
How am I supposed to know that or even believe you? I agreed with his post, not anything else.
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When I spoke with Jim Pierce on the phone, he was in the process of writing a check to Doug when not 10 minutes later Doug was still posting negative comments on here to hurt Jim's reputation.
This is right after they both had a calm and friendly 20 minute conversation and had both agreed on a resolution.
Jim also told me, that negative comments had just today been posted on the Pierce Custom Cues Facebook page. Things like "Jim did a hack job on my friend Doug's cue".
Based on this, how is Jim supposed to know that Doug will not continue trying to hurt his reputation after receiving the money that they both agreed would resolve the issue?
This is right after they both had a calm and friendly 20 minute conversation and had both agreed on a resolution.
Jim also told me, that negative comments had just today been posted on the Pierce Custom Cues Facebook page. Things like "Jim did a hack job on my friend Doug's cue".
Based on this, how is Jim supposed to know that Doug will not continue trying to hurt his reputation after receiving the money that they both agreed would resolve the issue?
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