Sloppy and incompetent work by Jim Pierce, poor customer service

[Salamander]

My responses in red.....

When I spoke with Jim Pierce on the phone, he was in the process of writing a check to Doug when not 10 minutes later Doug was still posting negative comments on here to hurt Jim's reputation.

Any responses I made after I talked with Jim were to defend myself against people (Penguin) posting in the other thread in the cue review secion. I have a right to do that, particularly if they are accusing me of "malicious" behavior. See Penguin's posts if you need more clarity.

This is right after they both had a calm and friendly 20 minute conversation and had both agreed on a resolution.

That is true, we were both calm and supposedly "buried the hatchet". It seems like you and Penguin are trying to undue our resolution, and stir up more trouble?

Jim also told me, that negative comments had just today been posted on the Pierce Custom Cues Facebook page. Things like "Jim did a hack job on my friend Doug's cue".

I had absolutely nothing to do with any post made on a facebook page.

Based on this, how is Jim supposed to know that Doug will not continue trying to hurt his reputation after receiving the money that they both agreed would resolve the issue?

If you look back a few post prior to this, you will see that I stated that a resolution is in the works, responding to JAMSGOLF, I also mentioned a forthcoming resolution in the other thread. As I said previously, " I will follow up on this thread with the result, assuming it happens". However, if I am attacked by people such as Penguin, I will defend myself. I have virtually ignored everyone else, but I find his posts particularly offensive. If Jim follows through with our "agreement/resolution" I fully intend to make note of that in both of these threads, as I promised Jim.

 

[mnb]

Not trying to stir up trouble but "assuming it happens" sounds like you're calling Jim a liar even though you both came to an agreement. That does not sound like you have "buried the hatchet".

When is enough, enough?

Well, I'm about done with this, unless it is to respond to something Jim Pierce writes.

 

[1pRoscoe]

Not trying to stir up trouble but "assuming it happens" sounds like you're calling Jim a liar even though you both came to an agreement. That does not sound like you have "buried the hatchet".

When is enough, enough?

I'm guessing when he is made whole and people stop making antagonizing posts.... Just my innocent bystanding thoughts...

<-- has seen a few cuemakers make empty promises on more than one occasion...

 

[thommy]

This might be a good time for the mods to freeze this thread till the shit settles?

 

[deanoc]

One of the reasons i bought a Pierce cue in the first place was his wildly loyal and vocal base of fans,These fans spoke with love and admiration of Pierce and his quality cues.

Alomg comes one very vocal critic wielding an assertive tone and greatly magnified pictures claiming what a crook this young man is

Who knows what to think?

But reason,commonsense and decency cry with one accord,"tell me fellow pool lovers,
what will you base your judgment on,one unhappy customer breathing fire,or the collected wisdom of a large group of happy customers fairly and coolly giving their unanimous approval to a large body of his work"

If a mans integrity is questioned,we need sterner stuff.Its no small thing to ruin a man reputation and means of livelihood.

If a man agrees to desist and extends his right hand that things are settled,should he be expected to desist and cease hostilities under the white flag? What should we think if he opens fire again without cause?

I barely know Pierce but i paid in advance for my cue,got timely responses and timely delivery along with a quality cue.I am not ready to throw my good experience under the table, for a rumor

 

[thommy]

deanoc,
I don't know anyone involved but I certainly agree with your point of view:thumbup:

 

[devorator]

Fire needs air...

Seems to me that you guys started a huge fire here. I was trying to stay away from this thread because I hate to see people spiting. But that's me...
Now on topic, Mr. Salamander I can assure you I am not Jim Pierce's brother, mother, wife or other relative. You did a good job sharing your "problems" with azer's. I do not know what is the purpose of this sharing yet, but I'll try to figure it out. You made a mistake not sending the cue to its cuemaker and now you regret it, isn't it? Or maybe the price for doing the job was a "little bit" lower? Or maybe Mike knew that the cue was already chopped by someone else and refused to make it? Who knows...
The only thing I know is that washing panties in a public place will also affect your credibility along with his. It's like an old Ferrari, everybody wants to buy it, but nobody knows how much is the car maintenance.

Good thoughts to all,

Chris

LE: Btw, are you planning to become a Pierce dealer?, 'cause after this massive fire you've created, the price for used Pierce's will probably drop significantly.

 

[tank69]

When I spoke with Jim Pierce on the phone, he was in the process of writing a check to Doug when not 10 minutes later Doug was still posting negative comments on here to hurt Jim's reputation.



This is right after they both had a calm and friendly 20 minute conversation and had both agreed on a resolution.

Jim also told me, that negative comments had just today been posted on the Pierce Custom Cues Facebook page. Things like "Jim did a hack job on my friend Doug's cue".

Based on this, how is Jim supposed to know that Doug will not continue trying to hurt his reputation after receiving the money that they both agreed would resolve the issue?

How is Doug supposed to know if Jim is really going to send a check? I'm not saying the bashing is right, but I still can't grasp how the majority continue to bash Doug and praise Jim!?!





---
I am here: http://tapatalk.com/map.php?c0ld4k

 

[magix]

How is Doug supposed to know if Jim is really going to send a check? I'm not saying the bashing is right, but I still can't grasp how the majority continue to bash Doug and praise Jim!?!





---
I am here: http://tapatalk.com/map.php?c0ld4k

maybe it's because they feel jim is intitled to the praise,as a person and a cue maker.i know i do.hang in there jim you are going to be ok. dago

 

[Salamander]

Not trying to stir up trouble but "assuming it happens" sounds like you're calling Jim a liar even though you both came to an agreement. That does not sound like you have "buried the hatchet".

When is enough, enough?

Well, let's see, I spoke with Jim last week (6 days ago), and I have yet to see a check come through in the mail. "Assuming it happens", mean just that.....I'm still waiting. When the check(s) arrive and clear, I'm will post resolution, as a promised Jim.

If the checks don't arrive as promised, then......????

 

[resurrecta]

Out of curiosity, can you post the pics before and after you sent it to mr. Pierce? I'm curious to have them compared.

 

[Salamander]

Out of curiosity, do you have the pics before and after you sent it mr. Pierce? I'm curious to have them compared.

The first page of this thread has photo's taken of the cue after I got it back from Pierce. There is one photo of the cue before I sent it to him on there as well (to compare).

There is also two threads in the for sale section of this forum where I was try to sell this Wheeler, prior to sending Pierce the cue: http://forums.azbilliards.com/showthread.php?t=251124&highlight=wheeler
http://forums.azbilliards.com/showthread.php?t=244710&highlight=wheeler

Also this thread in the cue gallery of my collection at the time (prior to sending to pierce) : http://forums.azbilliards.com/showthread.php?t=183826&highlight=wheeler

If your interest is to somehow play detective, please note the dates on the for sale thread and cue gallery thread, as well as any dates for revisions or modifications on those threads....You'll find the dates to be prior to when I sent the cue to Jim in November of last year.

I don't have the time (or my camera) at this moment, but I have more before and after photo's on my camera. Let me know what you want to see.

 

[resurrecta]

I'm just trying to take a none-biased look at it.

edit: I checked the pics, but I meant do you have any "before" pic that show the daylight not passing on the forearm?

 

[Salamander]

I'm just trying to take a none-biased look at it.

edit: I checked the pics, but I meant do you have any "before" pic that show the daylight not passing on the forearm?

No, had no reason to take such a photo.


When I look at the before photo's of the foream in the links above, they don't look "dished" or hourglass to me. However, the only "proof" I have that Jim Pierce caused this is my own observations of the cue prior to sending it to him, and Mike Wheeler's comment that it would not leave his shop in that condition. The only prior owner of the cue was Burt Kellerman, and it sat in a case, along with about 400 other cues for 11 years.

On a side note, while I'm not particularly fond of the foream "hourglass", I'm more peeved at the cutting of the ring, and the resultant look and feel in that area. The ferrules, shaft issues, etc.... just added insult to the injury.

I'm now on day 8 waiting for the check Jim Pierce promised me.

 

[resurrecta]

Well, I respect your view. But most of the stuff you listed can be fixed or replaced by Mike Wheeler. I'd be going nuts about the hourglass shape because that's part of the forearm, and well it can't really be replaced without actually saying you still own the "same" cue. The entire butt could be turned down a notch probably until you get past the hourglass shape and have full cue refinished properly... but it would be similar to the cuetec thickness I imagine and no longer be the same hit or feel of the original cue.

I'm a none biased person here. So I also read that mr. Pierce wanted to have it fixed by mr. Wheeler. I don't know what it's still worth for you to get the cue in pristine shape... but if that's your objective... I'd go for that deal and get the cue fixed by mr. Wheeler. The worst thing that could happen then, is that Mike fixes it and it still doesn't hit to your liking in which case you can sell a near fully fixed cue.
But that's your decision in the end.

I just want to thank you for bringing this up and I think no less about you or mr. Pierce. It just showed me to be cautious and enlist enough photomaterial of a cue prior to sending it to a cuemaker to be refinished.

 

[CaPoolFan]

can U be done yet

U keep this thing going when the guy cant even defend himself on here! I think your first mistake was not having the original maker do the refinish! Second mistake PM's stand for Private Message. Good luck with the out come....I doubt you will see any help from Mr. Pierce.

 

[Hits 'em Hard]

U keep this thing going when the guy cant even defend himself on here! I think your first mistake was not having the original maker do the refinish! Second mistake PM's stand for Private Message. Good luck with the out come....I doubt you will see any help from Mr. Pierce.

So to stop a thread from getting replies, your suggestion is to conduct conversations via pm while replying to this thread, thus bumping it to the top. How intelligent of you. And you really think he gives a **** right now about Mr. Pierce? Jim showed that he is a raging bull and got banned for it, sadly the post was deleted. What this thread shows is that Jim doesn't care about anything but his own cues, and that is a very bad thing.

 

[trob]

why can't he defend himself...Oh that's right! He got kicked off for a profanity laced unprofessional post on this very subject. lol

U keep this thing going when the guy cant even defend himself on here! I think your first mistake was not having the original maker do the refinish! Second mistake PM's stand for Private Message. Good luck with the out come....I doubt you will see any help from Mr. Pierce.

 

[Salamander]

....I doubt you will see any help from Mr. Pierce.

Jim Pierce promised to send a check 9 days ago to help make this whole issue right. Still no check. If he does not follow through with his promise, what does that tell you about him?

Quite frankly, Jim Pierce has stone walled from day one, why should I expect that to change?

 

[Salamander]

I hear you. However, there are so many issues going on with this cue that to have it effectively "repaired", would really be to construct a whole new butt. That's what Mike Wheeler told me.

Now, my offer to Jim, which he accepted, was to compensate me $500 for the damage, I'd send the shaft he made for me back, and I would call it a day. I'd have no hard feelings...I'd chaulk it up to a bad comedy of errors, absorb whatever losses I had, and move on. And of course, I would have posted that Jim made an honest effort to correct his goofs. The check Jim promised me was supposed to be sent out 9 days ago....I'm still waiting.

Well, I respect your view. But most of the stuff you listed can be fixed or replaced by Mike Wheeler. I'd be going nuts about the hourglass shape because that's part of the forearm, and well it can't really be replaced without actually saying you still own the "same" cue. The entire butt could be turned down a notch probably until you get past the hourglass shape and have full cue refinished properly... but it would be similar to the cuetec thickness I imagine and no longer be the same hit or feel of the original cue.

I'm a none biased person here. So I also read that mr. Pierce wanted to have it fixed by mr. Wheeler. I don't know what it's still worth for you to get the cue in pristine shape... but if that's your objective... I'd go for that deal and get the cue fixed by mr. Wheeler. The worst thing that could happen then, is that Mike fixes it and it still doesn't hit to your liking in which case you can sell a near fully fixed cue.
But that's your decision in the end.

I just want to thank you for bringing this up and I think no less about you or mr. Pierce. It just showed me to be cautious and enlist enough photomaterial of a cue prior to sending it to a cuemaker to be refinished.