Dear Cuemakers in AZB forums,
Although I have ordered custom cues from custom cuemakers before, I wish to have some understanding of how cuemakers deal with things that are related to an order, but not really directly related to cue making.
Here are my questions:
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Question 1:
For a wrapless plain jane order, if a customer has decided on the 2 woods for his cue, do you send pictures of the 2 exact pieces of wood before starting work?
Question 2:
The customer says that there is no need for show him progress pictures of his order during the build process for his cue.
When you have completed the cue and it is ready to be shipped to the customer, would you send pictures of the completed cue before sending the cue out to the customer?
Question 3:
If things happen during the build process(for example, wood cracking or warpages) or problems(personal, shop-related), would you tell the customer the real reason or would you just inform the customer that his order will be delayed?
Question 4:
If a customer has fully paid for the cue and you know that the order would be delayed for a long period(maybe more than 3 months), would you inform the customer about the delay?
Question 5:
If the customer has fully paid for his cue and you did not do the following:
a) Send customer photos of the completed cue
b) Inform the customer that his cue has been shipped
c) Send customer tracking number of the shipped package
Would the customer be in a position to ask for a full refund if the cue does not reach the customer after 10 months after the shipped date of the cue?
Question 6:
This is more of a question for folks who ship things out of USA.
I am sure that DHL, UPS, Fedex does provide tracking number for all their shipments, be it a document envelope or a 50 pound package.
I am not sure about how USPS work though, but would it be possible to send a cue out of USA via USPS WITHOUT a tracking number?
****************************************
Sorry for the long list of questions.
I appreciate your patience in reading this long post and I do hope to hear some replies.
Thank you in advance for your replies.
Although I have ordered custom cues from custom cuemakers before, I wish to have some understanding of how cuemakers deal with things that are related to an order, but not really directly related to cue making.
Here are my questions:
****************************************
Question 1:
For a wrapless plain jane order, if a customer has decided on the 2 woods for his cue, do you send pictures of the 2 exact pieces of wood before starting work?
Question 2:
The customer says that there is no need for show him progress pictures of his order during the build process for his cue.
When you have completed the cue and it is ready to be shipped to the customer, would you send pictures of the completed cue before sending the cue out to the customer?
Question 3:
If things happen during the build process(for example, wood cracking or warpages) or problems(personal, shop-related), would you tell the customer the real reason or would you just inform the customer that his order will be delayed?
Question 4:
If a customer has fully paid for the cue and you know that the order would be delayed for a long period(maybe more than 3 months), would you inform the customer about the delay?
Question 5:
If the customer has fully paid for his cue and you did not do the following:
a) Send customer photos of the completed cue
b) Inform the customer that his cue has been shipped
c) Send customer tracking number of the shipped package
Would the customer be in a position to ask for a full refund if the cue does not reach the customer after 10 months after the shipped date of the cue?
Question 6:
This is more of a question for folks who ship things out of USA.
I am sure that DHL, UPS, Fedex does provide tracking number for all their shipments, be it a document envelope or a 50 pound package.
I am not sure about how USPS work though, but would it be possible to send a cue out of USA via USPS WITHOUT a tracking number?
****************************************
Sorry for the long list of questions.
I appreciate your patience in reading this long post and I do hope to hear some replies.

Thank you in advance for your replies.
