Bought my first ever custom from Eric a few months ago, and I couldn't be happier with all facets of the transaction. A friend of mine had bought a Sugartree and I got to hit a few balls with it and was quite impressed, as was my roommate. I e-mailed Eric with a description of what I wanted, and asked him for a price range and estimated time to completion. Within 24 hours he had e-mailed me back with a price that was significantly below what I expected and a delivery time that was much shorter than I anticipated. I told my roommate about it, and we both ended up ordering from him. He was a pleasure to deal with throughout the entire transaction, responded to every e-mail I sent him, delivered the cues on time for the agreed on price.
As far as the cue itself, it is simply amazing. The wood is beautiful, the weight and balance is perfect, and it hits as solid as any cue I've ever shot with. Everyone that I've ever let shoot with it has felt the same way. Sugartree cues seem to have a great reputation, and I can say first hand that it is entirely deserved. I don't buy a lot of cues like some others on here, and I can't imagine buying anything else to play with right now. My Schon and Predator have been relegated to taking up space in my bag now. I really can't recommend Sugartree high enough. Absolutely fantastic all around.
Johnny