Suggested Guidelines & Tips for Smooth Sales Transactions

Don't know if this is the right forum to discuss this issue but I think an unreputable sellers name should be furnished as one shouldn't be able to sell Items that don't meet the buyers standards or if the Thread is misleading and doesn't state any and all blemishes in the cue. On ebay its a feedback record good or bad, AZ doesn't have something to stop this ?
 
Okay...here's my thoughts, although likely in a completely random order...LoL.

If the item received is NOT AS DESCRIBED or GROSSLY MISREPRESENTED, this to me is tantamount to fraud...there has been a deception for the sole purpose of liberating me of my hard-earned funds. I will ship that sucker back, and then demand a FULL refund...that includes the shipping, boys and girls...and I'll get it, too!

Listen...it's pretty much a no-brainer that the majority of members here have to work hard for their 'cue money'. As a result, most of us tend to be very selective as to the 'right' purchase. I do not know about anyone else here, but I will open the very pits of Hell to get back my money if someone tries to screw me. I am just not gonna have it.

As to a cue/buyer fit that just doesn't seem to work....some will take the cue back happily, confident in what they are selling. I know that all of my past transactions, I would have been more than happy to. Other sellers may not wish to accommodate a 'buyer's remorse' situation, for whatever reason. It is VERY important that the terms of sale are clear to BOTH parties involved. To me, that just has to be the single most important thing.

Lastly, while I think Ken did a terrific job with the Sales Guidelines check-list....it is just a damn shame that it has come to this!! What a complete and utter PITA to have to go through all of that to assure a satisfactory transaction between two grown adults!!!

Okay, it's late, and I have blathered on long enough for even my liking...LoL!

Lisa
 
There are actually a large number of businesses that operate on a no returns basis. Pretty much any store that sells something 'used', will not give you a refund unless you can prove some level of fraud. ( mis-representation, unknown major defect ).

If you are talking about a 'new' item, Then i'm sure that most stores have a re-stock policy if the item is not in 100% new condition. Some have a 25% restock fee, some have a policy of 'in store credit only'.

The only cues I have purchased so far, were both from Koinnkid. Since I live fairly close to him as it turns out, he met me at a local pool hall and I got the chance to hit with the cues. Of the 4 he brought, I was only interested in 2. If I did not have the chance to actually play with them, it may have only been 1.

For most online-sales, there is rarely any return policy that would cover buyers remourse. If you don't know how a cue you are interested in hits, try to find someoen locally with something similar and see if they will let you hit a few racks with it. Most people on this forum seem to enjoy meeting fellow Az'ers and might be open to this. Personally I am debating buying a 70's Adam cue, but I have no idea how they hit. Granted this isnt a $5000 custom cue we are talking about, but for me 400-500 is a tough swing in the current economy.

Ideally in a perfect world, we could all be able to borrow with the option to buy cues that we like here. Sadly the transactions that have gone wrong for some sellers, have forced their hand in calling for stricter return policies. If you have a style that you really like but are not sure if you would want to return it, perhaps ask if someone is selling xyz cue with a satisfaction garentee. You'll probobly get a few hits.

ok, rambling over...
 
I offer a 100% money back guarantee for any reason. Even the shipping. I believe it helps future transactions.
 
This must the thread you are talking about.
http://forums.azbilliards.com/showthread.php?t=126338
krbsailing said:
....in this particular case, I thought I bought a really nice cue for $1K; but, I received a cue which has a chip out of the buttcap, chips in the finish on a joint, dings in both shafts, joint protectors that don't match which also have finish issues, etc. -- nothing was disclosed in the thread = unsatisfactory to me :scratchhead:
Click to expand...
 
Str8PoolPlayer said:
I can't find any posts by KRB in the thread, so YOU must have YOUR big nose where it doesn't belong.
Click to expand...
Sometime people by cues in this forum without any posting except by pm only. It happen to be I talk with krbsailing "Ken" on the phone yesterday. I even pm the seller Saint1 to read this thread, that may help both side buyer and seller. Is not about where I stick my noise where it doesn't belong. I have dealt with Ken krbsailing many transaction. He is a great guy to deal with. And I dont see anywhere in his thread said all sales are final. This is AZB community like a big family of brothers and sisters.
 
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It just so happens ...

... that Ken is a LIAR and YOU don't have any of the facts, but decided to chime in to help your "Pal" with a "subtle" comment here and there.

I lied when I said I wasn't party to this transaction, knowing that the Buyer (KRB) would come on here and tell lie after lie about the Cue and that people like you would add their 2-cents without knowing any of the Facts.

It so happens I was at the Seller's home the evening he was packing the Cue for shipment, as he was installing a SuperPro Tip on one on my shafts.

He took me into his Pool Room where he shot several pictures of the Cue, rolled it (and the Shafts) on the table, weighed the Cue and Shafts, allowed me to closely examine the Cue and Shafts, then carefully packaged the Cue while we were waiting for the glue to cure on my shaft.

There were NO dings, dents, or scuffs on the Butt or Shafts and any accusation thereof is a Bald-faced LIE.

Another HUGE LIE concerns the Joint Protectors. They were included FREE and were not part of the deal in any way. Now the Buyer says they were also mis-represented and he didn't even know he was getting them, and FREE to boot.

All you need to do is read all the PM's and emails from the Buyer and it becomes Crystal Clear that this is a case of Buyer's Remorse.

If the Buyer had not purposely LIED to the Seller this transaction would probably have been reversed.

I know the Seller personally and his Honesty and Reputation are flawless.

Absolutely Every Detail about the Cue was fully disclosed to the Buyer prior to the Sale (except for the FREE JP's.)

You will draw your own conclusions, but that will not alter the TRUTH !!!

 
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krbsailing said:
I thought I bought a really nice cue for $1K
Click to expand...

You DID buy a really nice Cue for $1k ... then you found out you couldn't "flip" it right away and make a couple hundred, so you made up Lie after Lie about the condition of the Cue and Shafts in hopes that the Seller would "submit" to your bullying.
 
You couldn't pay Ken to lie

Kenny either. You are talking to folks that are well off to say the least. Workaholics. That is a understatement. You are an embaressment to yourself.

Nick :)
 
You are entitled to your opinion ...

nick serdula said:
Kenny either. You are talking to folks that are well off to say the least. Workaholics. That is a understatement. You are an embaressment to yourself.

Nick :)
Click to expand...

The Seller did not Lie about the condition of the Cue, so who is left to accuse ?

When you say "well off", does that mean they are more believable than others because they have money ?

Smacks of "more bullying" to me.

BTW - When you are ready to match net worth, "I'm your Huckleberry".
 
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Ken is a collector

Not a flipper. He more than likely bought this cue for someone in his bar league or to collect. If a patron asked Ken to find a cue like this he would do it at no profit. People like this have a higher standard of what is acceptable. Condition, condition, condition. We don't make it a practice to buy anything less than like new cues.
It is something we do. We have little use for a lesser condition cue in our collections. The same would apply to cue we may buy for our friends. We usually don't make money on cues. We pay a premium for our cues. Money is not the object. Much like this forum, it is all about the cues.
Nick :)
 
Thank You for the explanation ...

nick serdula said:
Not a flipper. He more than likely bought this cue for someone in his bar league or to collect. If a patron asked Ken to find a cue like this he would do it at no profit. People like this have a higher standard of what is acceptable. Condition, condition, condition. We don't make it a practice to buy anything less than like new cues.
It is something we do. We have little use for a lesser condition cue in our collections. The same would apply to cue we may buy for our friends. We usually don't make money on cues. We pay a premium for our cues. Money is not the object. Much like this forum, it is all about the cues.
Nick :)
Click to expand...

The Seller is also not a flipper. He has been compiling a nice collection of Customs which he intends to play with from time to time and only re-sells those Cue which he chooses not to play with for one reason or another.

This Cue was represented to the Buyer (by PM) as a Player's Cue, made several years ago, and had some blue-ing, but no dents, dings, scratches, or scuffs ... and everything rolled straight.

The Cue was never represented as anything other than a Used, Player's Cue at the good price ... Richard Harris will charge several hundred more to build an identical cue.

The price was right for a Players Cue by a well respected Cuemaker.

Regretably, both parties feel they are in the right and I involved myself without first contacting the Seller for permission to do so.

In that regard, I apologize.
 
....please send me the pics

Str8PoolPlayer said:
... that Ken is a LIAR and YOU don't have any of the facts, but decided to chime in to help your "Pal" with a "subtle" comment here and there.

I lied when I said I wasn't party to this transaction, knowing that the Buyer (KRB) would come on here and tell lie after lie about the Cue and that people like you would add their 2-cents without knowing any of the Facts.

It so happens I was at the Seller's home the evening he was packing the Cue for shipment, as he was installing a SuperPro Tip on one on my shafts.

He took me into his Pool Room where he shot several pictures of the Cue, rolled it (and the Shafts) on the table, weighed the Cue and Shafts, allowed me to closely examine the Cue and Shafts, then carefully packaged the Cue while we were waiting for the glue to cure on my shaft.

There were NO dings, dents, or scuffs on the Butt or Shafts and any accusation thereof is a Bald-faced LIE.

Another HUGE LIE concerns the Joint Protectors. They were included FREE and were not part of the deal in any way. Now the Buyer says they were also mis-represented and he didn't even know he was getting them, and FREE to boot.

All you need to do is read all the PM's and emails from the Buyer and it becomes Crystal Clear that this is a case of Buyer's Remorse.

If the Buyer had not purposely LIED to the Seller this transaction would probably have been reversed.

I know the Seller personally and his Honesty and Reputation are flawless.

Absolutely Every Detail about the Cue was fully disclosed to the Buyer prior to the Sale (except for the FREE JP's.)

You will draw your own conclusions, but that will not alter the TRUTH !!!
Click to expand...

HMMMM.....have you read all our PMs? Have you seen the pics I sent the seller?

You both must have been wearing dark glasses and mittens when you packaged this cue to miss all these flaws.
 
.....you guys are right this is the wrong thread

Str8PoolPlayer said:
The Seller is also not a flipper. He has been compiling a nice collection of Customs which he intends to play with from time to time and only re-sells those Cue which he chooses not to play with for one reason or another.

This Cue was represented to the Buyer (by PM) as a Player's Cue, made several years ago, and had some blue-ing, but no dents, dings, scratches, or scuffs ... and everything rolled straight.

The Cue was never represented as anything other than a Used, Player's Cue at the good price ... Richard Harris will charge several hundred more to build an identical cue.

The price was right for a Players Cue by a well respected Cuemaker.

Regretably, both parties feel they are in the right and I involved myself without first contacting the Seller for permission to do so.

In that regard, I apologize.
Click to expand...


This discussion is moving away from the original intent of this thread!

But, I'll be happy to enlighten you in the correct thread later today :mad:
 
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My involvement in this thread ended with my last post.

I hope you are able to resolve your issues without further
"public airing".
 
Sorry....

Str8PoolPlayer said:
My involvement in this thread ended with my last post.

I hope you are able to resolve your issues without further
"public airing".
Click to expand...

Nope not done yet PAL :banghead:
 
Truth Hurt.....

Maybe you gotta go read this thread before you calling Ken a LIAR calling me I dont have any FACTSmaybe you are sticking your noise in the wrong place.


Str8PoolPlayer said:
... that Ken is a LIAR and YOU don't have any of the facts, but decided to chime in to help your "Pal" with a "subtle" comment here and there.

I lied when I said I wasn't party to this transaction, knowing that the Buyer (KRB) would come on here and tell lie after lie about the Cue and that people like you would add their 2-cents without knowing any of the Facts.

It so happens I was at the Seller's home the evening he was packing the Cue for shipment, as he was installing a SuperPro Tip on one on my shafts.

He took me into his Pool Room where he shot several pictures of the Cue, rolled it (and the Shafts) on the table, weighed the Cue and Shafts, allowed me to closely examine the Cue and Shafts, then carefully packaged the Cue while we were waiting for the glue to cure on my shaft.

There were NO dings, dents, or scuffs on the Butt or Shafts and any accusation thereof is a Bald-faced LIE.

Another HUGE LIE concerns the Joint Protectors. They were included FREE and were not part of the deal in any way. Now the Buyer says they were also mis-represented and he didn't even know he was getting them, and FREE to boot.

All you need to do is read all the PM's and emails from the Buyer and it becomes Crystal Clear that this is a case of Buyer's Remorse.

If the Buyer had not purposely LIED to the Seller this transaction would probably have been reversed.

I know the Seller personally and his Honesty and Reputation are flawless.

Absolutely Every Detail about the Cue was fully disclosed to the Buyer prior to the Sale (except for the FREE JP's.)

You will draw your own conclusions, but that will not alter the TRUTH !!!
Click to expand...
 
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