algebraist
Registered
Hi all. I have had a couple of dealings recently with cheapcues.com and want to give them the big thumbs up they deserve.
1) I ordered a cue I wasn't happy with; a few weeks later they took it back, no hassle at all. (No restocking fee nonsense.)
2) I ordered a second cue and due to some glitch (a side-effect of my keeping their order form open half the day while obsessing over exactly what to buy and from whom), I accidentally placed the same order three times. (Takes a certain talent.) When I opened my email and saw three separate confirmations, I broke into a cold sweat and started working out the desperate email to beg out of two of them. Before I could send it the phone rang and it was Mike from cheapcues. "Hey did you really mean to order the same cue three times?" He took care of it -- no hassle with the credit card company, no worries.
3) The cue came (today -- it's great). It was a custom order from Viking, and it seems that Viking used to put a Tiger Everest tip on it, but now sells it with a LePro. The cheapcues site still said it came with the Everest, so when it arrived with the LePro I was a little disappointed. I emailed Mike and brought it to his attention, prepared to let it go as not a big deal. I just got his response apologizing for the confusion; he is sending me an Everest tip.
They are honest businessmen over there, and they take care of their customers with personal attention that's rare these days. Buy from them with confidence.
1) I ordered a cue I wasn't happy with; a few weeks later they took it back, no hassle at all. (No restocking fee nonsense.)
2) I ordered a second cue and due to some glitch (a side-effect of my keeping their order form open half the day while obsessing over exactly what to buy and from whom), I accidentally placed the same order three times. (Takes a certain talent.) When I opened my email and saw three separate confirmations, I broke into a cold sweat and started working out the desperate email to beg out of two of them. Before I could send it the phone rang and it was Mike from cheapcues. "Hey did you really mean to order the same cue three times?" He took care of it -- no hassle with the credit card company, no worries.
3) The cue came (today -- it's great). It was a custom order from Viking, and it seems that Viking used to put a Tiger Everest tip on it, but now sells it with a LePro. The cheapcues site still said it came with the Everest, so when it arrived with the LePro I was a little disappointed. I emailed Mike and brought it to his attention, prepared to let it go as not a big deal. I just got his response apologizing for the confusion; he is sending me an Everest tip.
They are honest businessmen over there, and they take care of their customers with personal attention that's rare these days. Buy from them with confidence.
