Ok, I have typed some smartass responses & deleted them before sending. I'm not completely sure how to respond. This is incredible.
I build Sugartree cues. In every cue I build, there is at least one flaw that requires special attention. Yes, every cue. It might be points that have a void, points that are slightly uneven, a void in a ringpack, some tearout in figured wood, etc. But each cue has it's own unique challenges. Over the years I have learned how to remedy & correct these issues. They are not all preventable or else i'd be a perfect cuemaker. So I have to correct them. I don't rebuild a cue over a minor flaw like a void or chipout in a point that I can easily correct before applying finish. Why would I? When I make a correction, it's done so that it's invisible and the outcome looks as if there was never an issue.
Why should my customers find fault in this? Shouldn't they instead be happy that I am knowledgeable enough and have enough pride in my work to go this extra step? I'm clearly not worried about my customers knowing that I correct flaws. I'm posting this for the world to see & it's not in one way going to deter anybody from buying a cue. I'm confident about that. If this were my cue and had an issue such as this, i'd explain the hold-up to my customer & explain how I plan to remedy the issue. In 90% of the cases, the people are intrigued and fascinated with my technique because they usually have no intimate idea of how cues are built or in such cases, how things are corrected when it goes bad. The other 10% doesn't even care one way or the other because they just want the cue.
The bottom line is that we are cuemakers. We are also problem solving technicians, artists, and engineers. Above all else, we are humans, and regularly make mistakes. Whether it's our fault or the fault of the material, things go bad. What the buyers do is order a cue that will play well, look nice & last them forever. What they get is exactly that. So why should they look down on us for making things as humanly perfect as possible? That void isn't going to cause the cue to play bad or give the player splinters. It's aesthetic. The cuemaker wanted advice on how to make it look nicer for the buyer. I told him how i'd do it. Why is that something a customer shouldn't see? I mean seriously, explain this to me. No ego, no BS, no nonsense, just a clear & understandable explanation is all i'd like, if that's possible, please.