Varney Cues said:
This is all I have to say on the subject...
- Before selling him the cue I offered him the option of a full refund, no questions asked, if he didn't like it.
-the cue was an older used one in PERFECT shape before he received it.
-he has been offered his full money back plus shipping at the other forum...and WON'T sell it.
-I would of fixed any issues, free of charge, had he only contacted me.
-If he's so unhappy...sell it....I'll fix any problems, FREE, for the new owner.
Well thats it in a nutshell. I guess out of the 100's of j/b's I've made, there had to be a bad one somewhere...sorry you got it Brian. I stand behind my work & I'll be happy to make it like new for the new owner.
KV
Kevin-
If you recall correctly, I
DID like how the cue played. I still do like how it plays. My problem is that 30 - 45 days later, the cue is showing signs of poor construction that shouldn't be there. Your initial offer was that if,
when I got the cue, I didn't like how it played, I could get a refund. But I did like how it played. I said so. I kept it. I played with it. And now, a month and half later, its decent play is still there.
Its durability is questionable. Are you offering me a refund on that?!
As far as selling it goes, if I have these complaints, why would I sell it to someone else for the same price I bought it?! I'm not going to sell a cue to someone if I think its not worth the price they offered. Call me crazy, but I like to consider myself a man of
SOME sort of moral fiber. I made an investment and, if I feel like it was a poor one, I live and I learn. Plain and simple.
And I appreciate that you would have fixed any issues free of charge. I do
NOT question that. I'm sure you would have. And in a rather speedy turn-around time too. But my promise to you was to review the cue. And part of my review is that this cue does
NOT hold up to the test of time. At 30 days, a
FULLY REFURBISHED cue should not be showing these signs of wear and tear.
Kevin, my problem is not with you. This is not a rview of you as a person. If that's what you want, I'll give you that.
Kevin Varney is a man of his word. There is no doubt about that. He is a man of conviction who stands by the product he sells. For that, I respect him. He believes so firmly in his product that he offers discounts to those who are disbelievers. He offers refunds to those who are unsatisfied. He even offered all of this to his biggest critic. For that, hats off to him.
It just so happens that in this case, his biggest critic (myself) did
NOT believe in his product the way KV did. And after trying it out for an extended period of time, his biggest critic feels that he was right.
No. I'm
NOT going to sell the cue. I'll use it for a while longer as I DON'T feel comfortable selling something that I DON'T endorse to someone else. And again, the cue jumps and breaks well. No doubt about that. I just feel that a $300 jump/break cue should last a little longer than a month before these problems start to occur.
Again Kev - Nothing against YOU. This whole ordeal has given me a newfound respect for you as an individual. But it has also led me to believe that perhaps I was right and that your cues AREN'T for me. No harm in that.
**And for the record, after writing up a review of Jay's cue, remember that was positive. And my initial reaction to THIS cue was also positive. And keep in mind that I still say the cue plays well. Funny how everyone seems to overlook that in these threads. I guess this forum should be renamed from 'Cue Gallery' to the 'If you don't have anything nice to say your opinion ain't welcome here' forum.**
