Viking Cue Fail.

TheNewSharkster said:
Ok, I think I got it. They admitted the female part was a defect but they don't feel the cause of the bent pin was from the defect. I am no expert on this subject but it makes sense that if a cue has a faulty female joint it would cause damage to the pin. Did they say what the defect was? In my mind the pin would be only be bent if it wasn't tight or it couldn't be screwed on fully.
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That sounds right. If I have a faulty female, my male part won't go straight. The male part is 100% affected by the female end.

Maybe someone should send Viking a link to this thread
 
TheNewSharkster said:
Ok, I think I got it. They admitted the female part was a defect but they don't feel the cause of the bent pin was from the defect. I am no expert on this subject but it makes sense that if a cue has a faulty female joint it would cause damage to the pin. Did they say what the defect was? In my mind the pin would be only be bent if it wasn't tight or it couldn't be screwed on fully.
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Exactly. Johnnyt
 
i've owned two viking cues and i'll never own another. the first i won in a university pool tournament and the other i bought. both were crap. i had a similar experience with viking customer relations.
 
Having a problem with a pool cue is tough. It seems like several companies have a hard time standing behind their product. I had this Adams/Orchid cue one time and I broke the balls and the entire cue except for the wrap down flew across the pool hall. I fought with Adams for months with no good resolution. Sorry about your luck.
 
Even if they did cover the damage with a smile, shipping costs are usually the responsibility of the cue owner.

Sorry you had a bad experience. I play with McDermott and they have superior customer service.

:cool:
 
Dont buy viking

It sounds to me that its not about the money but the way you were treated.You have done the best thing.Expose them.No one here should have anything to do with Viking anymore.Besides you can get a CM to build you a cue for what you paid and not have these types of problems.Send them this thread and tell them to shove the cue and buy another from someone who will stand behind it.Maybe then they will get the message.I'm pissed off just hearing this story.:mad:
 
I hope that yiour experience is isolated. I love my Viking and I've loved every Viking I've ever played with.

You may be having problems with a specific employee. I would write them again, address it to the president and detail the issues you've had.

SGM
 
I absolutely hate it when some smart a$$ treats a customer with
no respect and has a 'don't give a damn ' attitude.
There is NO excuse for this.
 
That is horrible. Who is Viking run by?

When I was raffling cues for Predator, I was on my way to the Predator booth with Darrin Brown. A man stopped him and told him how he had gotten a Predator cue a few months back, but something happened with the ferrule (it's been years so I forget what exactly was wrong with it). Darrin told him to bring it by and he replaced the shaft at that very tournament.
 
javi2 said:
Nice Work, Johnnyt. I'm sure they'll be surprised that pool players actually communicate about such things. Hope it helps.
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No response yet here or in my e-mail box. Maybe the one on the phone at Viking got the e-mail:eek:. Johnnyt
 
i broke a viking shaft while breaking a few years ago. took it back to where i bought it. They sent the butt back to viking and got a new shaft for it. ended up costing me $75.
 
(this is one very cool website...)

my personal (yet limited) experiences with viking have been completely the opposite. its too bad to hear of an experience like that.
 
I have to think Gordon & Nancy Hart would have an interest in that fact that this story is being discussed on AZ forum. Spidey is so right. You don't burn bridges for pennies.
 
I'm no expert, but I think it would be hard to bend the pin in a cue while it is attached to the shaft. Two flat faces hold the shaft square to the butt, and the pin keeps it secure. If the shaft or butt is not damaged, my guess is the bend happened some other time, and that is why they would not fix it for free.

If I have time tomorrow, I'll try it on 2 shafts, and butts, with radial pins.

Rodney
 
The more I think of it, at a minimum, the shaft face, and or butt face would have to be damaged in order to bend the pin while breaking, in which case, you should probably reconsider your break technique. Unless the shaft wasn't screwed on tight.
 
RobDeBank said:
They admitted the female part was a defect but not the pin, they fixed the female for free but made me pay for the bent pin -Rd.
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I think this sux on the part of Viking. It just seems to me that if the Female part was defective, they would also be responsible for the damage that could result from it.

hard to believe they would shy away from such an inexpensive repair. But, I guess you never know with companies nowadays.

On a lighter note...this sounds a little like my Divorce years ago. The Female part was defective and I still ended up paying for bending my pin in it. WTF??? :smile:

Don't fret though...there are lots of other reputable cue builders out there who will stand behind their stuff. If you buy the builder and not the cue, you can never go wrong.
 
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