NYC cue dude
Banned
my observations.
Original post; Steve took billiard retailer to task for poor customer service. He did this after months of waiting for a resolution.
In ALL of Steves posts in this thread, even after retailer response and the red dot parade, Steve NEVER lost his cool and lashed out abusively to anyone here. In just about all of my involvements in threads like this since I joined a few years ago, someone atleast gets snapped at. Steve did no such thing, NOT EVEN ONCE. For this reason alone, I give him the benifit of the doubt when it comes to the question of abusive phone calls. Both parties contradict eachother, and the only evidence we have is steves many respectful interactions in this thread.
As far as his "perceived" untimely response to retailers rebuttal, but it may be hard for some people who obviously have different priorities to comprehend, but, appeasing an unimportant audience inst that important, particulalry when travelling for work. Steves OP was a heads up to AZ. He wasn't looking for resolution here. Why would he even anticipate a retailer response?
I think the retailers response is total fabrication. The "explanation" fits too nicely. Why not return calls, because he was abusive. Also, Ray throws in that Steve threatened to "ruin" his business by going public. But, Ray catches himself in a lie by saying he spoke with Steve directly, but it's clear that he didn't because he didn't even know what the real damage caused by the light fixture. Clearly Marina misinformed Ray about a melting socket.
And why didn't Ray address the manufacturers refund? If untrue, wouldn't you dispute that? And doesn't that atleast show you that Steve went directly to mfgr for a reason? Logically that leads to Steve not being contacted by retailer.
Hopefully Steve will receive something from mfgr about the refund that can be posted here. In my mind that is the final nail in the coffin for the billiard retailer. Without it though, I still believe Steve, and could understand why mfgr would hesitate sending this confirmation to a 3rd party. afterall, the retailer probably has a long standing relationship there and technically, the retailer is the mfgr's customer, not steve.
in hindsight, i think Steve, who admittedly was angry, handled this as well as possible. I dont believe the Ray at all. As already noted, the fickle crowd here hung the retailer, and then quickly turned on Steve. All this based on Ray's response and the subtle manipulation of big truck.
I think. at the very least, there are some people here who owe steve an apology. restoring his rep is a start. I can understand why some might want to wait until the mfgr's memo is posted though.
I cant help but feel that some of the ripp off, scumbag scam artists in the for sale section has helped create this climate of mistrust that is so pervasive now on this forum. The shame is that their is a real decline in the quality of the community here over the last several years.
A bit of advice for everyone, bottom line, this is an internet forum. It is largely anonymous, and with that, it does lack a certain amount of reality and truth that many of us automatically expect from others.
RG
Original post; Steve took billiard retailer to task for poor customer service. He did this after months of waiting for a resolution.
In ALL of Steves posts in this thread, even after retailer response and the red dot parade, Steve NEVER lost his cool and lashed out abusively to anyone here. In just about all of my involvements in threads like this since I joined a few years ago, someone atleast gets snapped at. Steve did no such thing, NOT EVEN ONCE. For this reason alone, I give him the benifit of the doubt when it comes to the question of abusive phone calls. Both parties contradict eachother, and the only evidence we have is steves many respectful interactions in this thread.
As far as his "perceived" untimely response to retailers rebuttal, but it may be hard for some people who obviously have different priorities to comprehend, but, appeasing an unimportant audience inst that important, particulalry when travelling for work. Steves OP was a heads up to AZ. He wasn't looking for resolution here. Why would he even anticipate a retailer response?
I think the retailers response is total fabrication. The "explanation" fits too nicely. Why not return calls, because he was abusive. Also, Ray throws in that Steve threatened to "ruin" his business by going public. But, Ray catches himself in a lie by saying he spoke with Steve directly, but it's clear that he didn't because he didn't even know what the real damage caused by the light fixture. Clearly Marina misinformed Ray about a melting socket.
And why didn't Ray address the manufacturers refund? If untrue, wouldn't you dispute that? And doesn't that atleast show you that Steve went directly to mfgr for a reason? Logically that leads to Steve not being contacted by retailer.
Hopefully Steve will receive something from mfgr about the refund that can be posted here. In my mind that is the final nail in the coffin for the billiard retailer. Without it though, I still believe Steve, and could understand why mfgr would hesitate sending this confirmation to a 3rd party. afterall, the retailer probably has a long standing relationship there and technically, the retailer is the mfgr's customer, not steve.
in hindsight, i think Steve, who admittedly was angry, handled this as well as possible. I dont believe the Ray at all. As already noted, the fickle crowd here hung the retailer, and then quickly turned on Steve. All this based on Ray's response and the subtle manipulation of big truck.
I think. at the very least, there are some people here who owe steve an apology. restoring his rep is a start. I can understand why some might want to wait until the mfgr's memo is posted though.
I cant help but feel that some of the ripp off, scumbag scam artists in the for sale section has helped create this climate of mistrust that is so pervasive now on this forum. The shame is that their is a real decline in the quality of the community here over the last several years.
A bit of advice for everyone, bottom line, this is an internet forum. It is largely anonymous, and with that, it does lack a certain amount of reality and truth that many of us automatically expect from others.
RG
Last edited:
:shocked2: