WARNING! My new lathe from Anthony -- eastpoint cues

BKB

AzB Silver Member
Silver Member
I would like to share the information about my transaction with Anthony (Anthony Gatto) d/b/a Eastpoint Cues. Some time in May or June -- do not remember right, but can check, I ordered a custom cue lathe from Anthony. He seemed like a nice guy, and he did have the cheapest price. That was the deciding factor. The cost was around $2000 for a complete machine with a lead screw powerfeed. Do not remember if shipping was extra. Whenever he asked for payment I paid. However much he asked -- I paid. I did not haggle and did not bi**h.

Some time in November, December the box came. It was not in the best of shapes. When I opened i saw that the lathe was destroyed in transit. Anthony shipped it with a motor attached, which broke off and did a job on the lathe, which was packed utilizing some empty fedex boxes -- not too many of them.

However, there was no lead screw or any other means I could accomplish the powerfeed. When I asked about it, he said that the geared motor powerfeed system was better in his opinion and that he put that in the box. It was missing, for which there was no explanation.

Then that thing set on my bench for a while and we dealt with insurance for a long time. Finally he got his insurance check and FedEx picked up the destroyed lathe. Then I waited and waited. Anthony was very apologetic and said that he would make it up by upgrading the lathe. He said that he would add a reverse switch for autofeed and a better motor. I never asked for it, I wanted to get what I paid for. I reminded him about autofeed.

finally some months later that thing arrived. It did have a smaller motor, but again had no autofeed. The box it was mounted on warped immediately. The lid of the box and the base plywood looked like a bow within a few days. The bed was bent either from a bad install (the screws were 1/2 way out) or from the warping of that thick plywood. The run-out was crazzzzy.

I took the lathe off the plywood and mounted it on my bench. The bend of the bed was fixed, but run-out remained. I will machine the jaws to see if it improves, but I think that one of the problems is that the headstock is ether poorly constructed or does not align with the bed.

I still do not have the powerfeed. Anthony claimed that he mailed it separately, but it never arrived. Anthony claimed that he sent a special gear for Dayton motor, which he forced me to buy. He promised to send a special insert to mount that Dayton motor. Needless to say, it never arrived. Now he stopped answering emails.

End result -- I have a tapering lathe without powerfeed, cannot do joints or precision drilling/boring yet, and no space for another lathe. I would caution those who wants to deal with that man. I do not think there is an excuse or an explanation for the quality of his product and the dishonesty. My next lathe (as soon as my wife forgets about this one) will not be from eastpoint cues.

can someone share a photo of how the power-feed gear motor mounts onto a lathe? -- for I have no idea and now have to build my own. Not that it is not fun to me to build these gadgets, but my time could be better spent playing with wood (pardon the pun) in stead.


Sorry for the rant.

Karl Bikhman
New York.
 
Hi,

Sorry for your trouble! I will not speak ill of anybody on a forum but I understand your frustration.

As far as ranting is concerned I don't think you are ranting. I think you posted a very concise account of what happened to you and you did it in a very straight forward way without name calling.

Anyway, next time call Chris Hightower and I am sure you will be satisfied. It's all about character and ethics when you do business. Chris would never leave a customer in a lurch.

Many people try to go into business and are too inept to follow through on details required to produce a quality repeatable product and hold customer satisfaction as number 1.

This guy you were dealing with sounds like he is pathological and is full of himself. I bet you he truly believes he did everything right. That is what ego does to a person.

Stick with the Cuesmith by Hightower. There are a ton of cue makers out there who are very satisfied. That should be the criteria for buying a technical product, not price.

Good Luck

Rick G
 
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I would like to share the information about my transaction with Anthony (Anthony Gatto) d/b/a Eastpoint Cues. Some time in May or June -- do not remember right, but can check, I ordered a custom cue lathe from Anthony. He seemed like a nice guy, and he did have the cheapest price. That was the deciding factor. The cost was around $2000 for a complete machine with a lead screw powerfeed. Do not remember if shipping was extra. Whenever he asked for payment I paid. However much he asked -- I paid. I did not haggle and did not bi**h.

Some time in November, December the box came. It was not in the best of shapes. When I opened i saw that the lathe was destroyed in transit. Anthony shipped it with a motor attached, which broke off and did a job on the lathe, which was packed utilizing some empty fedex boxes -- not too many of them.

However, there was no lead screw or any other means I could accomplish the powerfeed. When I asked about it, he said that the geared motor powerfeed system was better in his opinion and that he put that in the box. It was missing, for which there was no explanation.

Then that thing set on my bench for a while and we dealt with insurance for a long time. Finally he got his insurance check and FedEx picked up the destroyed lathe. Then I waited and waited. Anthony was very apologetic and said that he would make it up by upgrading the lathe. He said that he would add a reverse switch for autofeed and a better motor. I never asked for it, I wanted to get what I paid for. I reminded him about autofeed.

finally some months later that thing arrived. It did have a smaller motor, but again had no autofeed. The box it was mounted on warped immediately. The lid of the box and the base plywood looked like a bow within a few days. The bed was bent either from a bad install (the screws were 1/2 way out) or from the warping of that thick plywood. The run-out was crazzzzy.

I took the lathe off the plywood and mounted it on my bench. The bend of the bed was fixed, but run-out remained. I will machine the jaws to see if it improves, but I think that one of the problems is that the headstock is ether poorly constructed or does not align with the bed.

I still do not have the powerfeed. Anthony claimed that he mailed it separately, but it never arrived. Anthony claimed that he sent a special gear for Dayton motor, which he forced me to buy. He promised to send a special insert to mount that Dayton motor. Needless to say, it never arrived. Now he stopped answering emails.

End result -- I have a tapering lathe without powerfeed, cannot do joints or precision drilling/boring yet, and no space for another lathe. I would caution those who wants to deal with that man. I do not think there is an excuse or an explanation for the quality of his product and the dishonesty. My next lathe (as soon as my wife forgets about this one) will not be from eastpoint cues.

can someone share a photo of how the power-feed gear motor mounts onto a lathe? -- for I have no idea and now have to build my own. Not that it is not fun to me to build these gadgets, but my time could be better spent playing with wood (pardon the pun) in stead.


Sorry for the rant.

Karl Bikhman
New York.
I sell powerfeed units for $150. Look on My Deluxe Cue Smith page on www.cuesmith.com site to see how it hooks up. I need to know the diameter of the pinion gear on your handwheel to get you the right size. I am probably shooting myself in the foot by helping people fix up these knock-offs of my machines, but I feel sorry for the customers that found out the hard way, that you usually get what you pay for. Sorry for your troubles, but we should be able to get that machine up and usable. Send me some pictures to cueman@cuesmith.com so I will know exactly what you have to work with.
 
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The original and still the best !

Chris: It takes hard work to be on top, and your Deluxe cue lathe is the benchmark!
 
Karl, sorry to hear about your problems with Anthony Gatto of Eastpoint Cues.

This is what can be expected by going on the cheap.
Buying from unproven cue lathe makers at rock bottom discount prices.
Aside from the quality issues you see what happens dealing with someone that has no reputation in the business.
I hope this will serve as a lesson to others that cutting costs this way is not the way to go.

Buy from a well known, proven, cue lathe maker that has shown, by past actions, he is here to stay and stands behind his word and his product.
Actions always show the truth.

Two good examples are Chris Hightower and Unique Products.
Never have I heard one bad word from any of their customers.
Chris has helped out others that bought equipment from others that was just not usable.
His past support and help to others speaks highly of his character and credibility.

If and when I ever decide to tinker with cue making again you can bet Chris will be the FIRST person I call.
 
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First class

I sell powerfeed units for $150. Look on My Deluxe Cue Smith page on www.cuesmith.com site to see how it hooks up. I need to know the diameter of the pinion gear on your handwheel to get you the right size. I am probably shooting myself in the foot by helping people fix up these knock-offs of my machines, but I feel sorry for the customers that found out the hard way, that you usually get what you pay for. Sorry for your troubles, but we should be able to get that machine up and usable. Send me some pictures to cueman@cuesmith.com so I will know exactly what you have to work with.

I happen to know that this is a VERY busy time for Chris, and for him to make the time to assist someone who is not even his customer says alot about his character.
 
thanx everyone!

Thank you guys, and Chris personally, for your words and offers to help. I will take photos this weekend.

I hope this thread could stay on top, so that the next intended victim or Mr. Gatto knows what he is getting himself into.
 
Hightower

To Chris....Chris you are not shooting yourself anywhere we all know you (even if you don't know us) and what you just posted goes a long way....Even longer than you can imagine ....Please keep setting an example.....We all notice .....Ray Weeks
 
PM sent.
I agree with Cuewould. Chris, your the man, your not shooting yourself in the foot!!!! Your just cementing more and more, your place in this world (and the next) as an honorable and respectful person in this crazy mixed-up pile of sh@# we call our world, and that we need a hell of a lot more like you!
Dave
 
I sell powerfeed units for $150. Look on My Deluxe Cue Smith page on www.cuesmith.com site to see how it hooks up. I need to know the diameter of the pinion gear on your handwheel to get you the right size. I am probably shooting myself in the foot by helping people fix up these knock-offs of my machines, but I feel sorry for the customers that found out the hard way, that you usually get what you pay for. Sorry for your troubles, but we should be able to get that machine up and usable. Send me some pictures to cueman@cuesmith.com so I will know exactly what you have to work with.

Chris, reps coming your way.....you are absolutely a CLASS ACT. :thumbup:
 
This situation needs to be a lesson to everyone...

There is a huge difference when you buy a product from a professional, and from a hobbyist, or a part-timer.

The professional knows how to ship a product so it does not get damaged. This is not a FedEX issue, its a packaging issue.
The professional knows how to make the product to what the customer orders. He's not experimenting on your product. He's already worked out the bugs, in his own shop.

Buy from professionals, ESPECIALLY for tools that you will have until you decide to quit, or die.
 
Interesting enough, I got an email from Anthony today. He offered $150 so I can buy the powerfeed from Chris. This is what I am going to do. He says I need to drill one hole for the bracket. Maybe I jumped the gun a bit when he stopped responding to my emails. Said that kids broke his PC.

I was able to get the run-out to about 0.05 mm (front and back), which is pretty good considering that this thing is all aluminum. Took me all day adjusting the jaws, but it finally worked.

I may get a working lathe for what I paid for it yet. Thus, all is not as bad as I thought.

Thank you everyone.
 
I bought my Deluxe from Chris 12-13 yrs ago and its still going strong. In fact used it for about 8 hrs yesterday. Anything I've ever needed (bits,etc) Chris has got them right to me and quickly. Any questions I've ever had he's gone above and beyond to thoroughly answer. What else could I ask for? That piece of mind and support has been well worth the few extra bucks in the beginning not to mention I've never spend anything on lathe repairs. Just normal wear items ie one belt and several bits, etc.
 
stop kicking me! :D

In my defense, and the reason I feel I need to defend my decision is that most posts here sound like: "I told you so, and you did not listen", or "You should not have done this, but that instead", -- I am not in a business of making pool cues. Nor will I ever be. If I want to make more $, I can do so at work by just working more hours. It would be very easy too. This is purely recreation, and purely because after I bought 6 or 7 Russian pyramid cues I figured that none of them were perfect for me. Thus, I embarked on a quest to create a perfect playing instrument for myself. I am very, very close, too. Just need to get off the commercial glues and make my own bone/hide glue to allow for better and more natural energy transfer, moisture transfer, and get a stronger and less brittle bond.

Had this been my business to fix cues or build cues, I would go with the most expensive machine on the market. After all, it would pay for itself, and what is a few extra bucks (thousand bucks). However, with this being even less than a hobby (my primary hobby is numismatics and pool playing) -- I could only justify to buy the least expensive one on the market.

All in all, Anthony kind off came through after this post and sent me $150 to get the powerfeed from Chris, which I did. I need to rework it a bit, but it will work just fine in the end. The runout I fixed myself -- just needed to adjust the jaws. Thus, I do have a working lathe at this point. I already started to taper a new butt on it.
 
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