What to do about a bad AZer deal ?

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Matt:

Sounds like you got a great table for a dream price. I have to agree with other posters that said you should have let it play-out and you would have gotten the correct cloth in the end...

Jedi gave you a great deal and good service and was going to make it right until things got too heated on the phone.

Well, you can't undo the bad feelings, but you can redo the cloth and be happy with a great table. You jumped the gun a bit, and it will cost you another $200 to have a perfect table... all in all, I would not count that as being too bad.

Also: If you are letting it go, then let it go. Stop the lobbing of "do what's right" over the fence (that ain't "letting it go"). The deal did not go down as perfect as you planned, but you still got one hell of a deal!

Good shooting on your new table with pro cloth! Dang! Wish I had that in my house, nappy felt or otherwise!
 
cueaddicts said:
$1200-$1300 is a freakin steal for these tables.....
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I agree 110%, especially since the table he received was in excellent condition, not 1 single stress crack in the slate or anything.

His issue all along was with and is with the man who installed the cloth.

The man who installed the cloth agreed to be back within 1 week to replace the cost LABOR FREE and he paid the cost of the new cloth, and I was going to work with him on that part 2.

He then claims it was going to be 3 weeks before the felt guy returns and "I" should be responsible for the cost of the cloth and labor to have someone else do it since he can't wait 3 weeks.

The felt guy calls him and me on a 3 way call to see why we are getting 2 different stories from matt about what those 2 agreed too.

Matt got incredibly belligerant and started making insults, moking the installers for having piercings "earings/noserings" and going totally off calling everyone involved a liar. Then starts Bible Thumping the "Praise Jesus" stuff inbetween curse words and more lies and accusations.

Had he been cival and decent, it would have been resolved and he would have been more than happy with the end result.

And since you mentioned the other table that had bad rails on it, your right, when they were felting the other Gold Crown they did find 2 bad rails. The felt man will be back at that house in Georgia This Thursday to replace them and recover them FREE OF CHARGE. I even ordered new Simonis Rail Cloth is case he needs it and will be eating the cost of that to make things right....

Do not make threats to people of violence and expect someone to help you
 
Jedi V Man said:
I agree 110%, especially since the table he received was in excellent condition, not 1 single stress crack in the slate or anything.

His issue all along was with and is with the man who installed the cloth.

The man who installed the cloth agreed to be back within 1 week to replace the cost LABOR FREE and he paid the cost of the new cloth, and I was going to work with him on that part 2.

He then claims it was going to be 3 weeks before the felt guy returns and "I" should be responsible for the cost of the cloth and labor to have someone else do it since he can't wait 3 weeks.

The felt guy calls him and me on a 3 way call to see why we are getting 2 different stories from matt about what those 2 agreed too.

Matt got incredibly belligerant and started making insults, moking the installers for having piercings "earings/noserings" and going totally off calling everyone involved a liar. Then starts Bible Thumping the "Praise Jesus" stuff inbetween curse words and more lies and accusations.

Had he been cival and decent, it would have been resolved and he would have been more than happy with the end result.

And since you mentioned the other table that had bad rails on it, your right, when they were felting the other Gold Crown they did find 2 bad rails. The felt man will be back at that house in Georgia This Thursday to replace them and recover them FREE OF CHARGE. I even ordered new Simonis Rail Cloth is case he needs it and will be eating the cost of that to make things right....

Do not make threats to people of violence and expect someone to help you
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Jedi,

Hate to suggest this, but don't you feel you should have just stuck to selling the table and let him fend for himself for the shipping, new cloth, and set-up? At that price it's a give-away anyways.

Sounds to me like you went out of your way to help this guy, and what do you get in return? What's sad is this happens so much now. As a seller, I can really empathize with your situation. You bend over backwards, price slash, free shipping, etc., then at times they turn around and try to $hit on you. Some people are just miserable, think they are entitled to the point where they should have everything for free, and can't/don't want to be pleased.

Sean
 
What A Deal!!!!

Jedi, you be da man here buddy. Nice deal on the table. There are NITS and NIT PICKERS everywhere you go. I don't blame you for your attitude. I wouldn't do anything for Matt either.
Purdman:eek:
 
Jedi V Man said:
I agree 110%, especially since the table he received was in excellent condition, not 1 single stress crack in the slate or anything.

His issue all along was with and is with the man who installed the cloth.

The man who installed the cloth agreed to be back within 1 week to replace the cost LABOR FREE and he paid the cost of the new cloth, and I was going to work with him on that part 2.

He then claims it was going to be 3 weeks before the felt guy returns and "I" should be responsible for the cost of the cloth and labor to have someone else do it since he can't wait 3 weeks.

The felt guy calls him and me on a 3 way call to see why we are getting 2 different stories from matt about what those 2 agreed too.

Matt got incredibly belligerant and started making insults, moking the installers for having piercings "earings/noserings" and going totally off calling everyone involved a liar. Then starts Bible Thumping the "Praise Jesus" stuff inbetween curse words and more lies and accusations.

Had he been cival and decent, it would have been resolved and he would have been more than happy with the end result.

And since you mentioned the other table that had bad rails on it, your right, when they were felting the other Gold Crown they did find 2 bad rails. The felt man will be back at that house in Georgia This Thursday to replace them and recover them FREE OF CHARGE. I even ordered new Simonis Rail Cloth is case he needs it and will be eating the cost of that to make things right....

Do not make threats to people of violence and expect someone to help you
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Jedi, I don't know you, but as far as I'm concerned your reputation on this board is still intact. It looks as if you have done everything in your power to satisfy your customer after you sold something that was as advertised, sold at great price, and you stood behind it 100%...but it wasn't possible. I would buy from you in the future (for 10% less :>))).

Dave
 
What to do about a bad AZer deal?

Jedi,

After reading what you have oulined (in great detail I might add)...I'm interested in what Matt has to say in his defense. Alot of "lessons learned" here...all being said, customer service is a tricky business...You can make some of the people happy all of the time but you can only make all of the people happy some of the time.

Tonyboy59
 
Thanks for eveyones support in this issue.

If I have to reach into my own pocket to make something right I will, even if it is outside of my controll.

This situation was well in controll and takin care of before the felt man ever left Matts house. Infact the felt guy Special ordered the Championship Tournament Edition cloth the next morning before I even got ahold of him. And as promised, before he was threatened, he WILL be in Georgia THIS thursday to make the rail repairs on the other table.

The quality of the work of the Mechanic is excellent. I have pictures and statements from BOTH of the other 2 people they installed that day and the next day, and both people have VERY good things to say about the Echanic and delivery people, as to the professionalism they excreeded to the people, the phone contact they made to make sure people would expect them, the profssionalism used in set up and recovering, and even the price they charged AND the felt they received.

I have never screwed a single person over in my entire life.

Matt needed to continue his discussion with the felt man and he WOULD have been getting his new cloth installed in 2 more days and everything would have been fine and dandy, but he insulted the Mechanic and Physically Threatened him, and now the mechanic wants nothing to do with him any furthur, and I have nothing to do with that and I do not blame him in the least bit.

I spent a lot of time finding someone to ship these tables, install the tables and also Loading the tables myself to make sure everything went as smooth as possible.

Something I will put a lot of thought into before I even move stuff this big again.....

On that note, I have 3 Valley Coin Op bar boxs in Excellent condition $900.00 ach with balls and the rack, you pay shipping....

:D :D :p :D
 
Ok guys my account finally got activated. I'm in TN and got one of the 8ft GCIII for $1200 and also paid $250 shipping and $350 install with new felt.

First off I'll comment on Gary's service over the phone. This guy is one of the most accessable guys I've ever dealt with, he literally answered his cell or work phone each and every time I tried him. He was very helpful answering questions also. I'll also mention that he said it would come with championship or mali cloth and I could pay extra for Simonis. I decided to just take the cheaper cloth as I am no pro.

He was selling these tables from Hit n' Run hall that went out of business. The way I understand it is the hall owner said he had 3 8ft'ers and one 9. The hall owner said the 8's were in pristine conditions. This is the only problem I had with my table, Gary said the table was in 95% conditon which I took as meaning that it would look almost like new.

Turns out Gary didn't get to actually see the table until loading them and then it was in a dimmly lit storage facility.

When it arrived I was a bit unhappy at first with the condition of the rails and the table parts overall. It had been refinished with black paint which Gary hadn't mentioned. The slate was perfect except there was a chunk or two out of the slate frame but no biggie. I ended up liking the black but it needed to be repainted as it had many chips especially on the ball holder. The formica had about 10 chips/chunks out of it and various ball marks. Even for a 30 yr old table I thought it wasn't close to 95% but I figured I'd ask the installer what he thought, he said he thought it was about 75% which is what I was thinking. After it was all put together a lot of the damaged parts were less visable.

Now for the installers, as matt said they are not the "most" professional or prepared installers but did a good job. They called when they were close to my house to ask it there was a Lowes or Home Depot to stop at where they bought a staple gun. They also had to borrow an extension cord for the stapler and borrow a wrench. They didn't have a paint scraper for the wax so improvised one with a razor blade and a crescent wrench. Overall I think they did a fabulous job, the table was well put together and I feel they took their time. The felt job is very tight and not loose in the least bit, rails were good also. They said something about it being championship speed cloth but I'm not sure. I wasn't expecting the speed cloth and am still kinda getting used to that speed for an 8 footer. So overall I give the installers an A-

Still after it being setup I was a bit let down by the condition of the table and the finish. I contacted Gary and he apoligized because he thought the black was a stock finish and he didn't relize it had formica damage since the loaded at night. At this point I was happy with a good playing GC III but just felt the condition of the table was somewhat different that what was promised. He agreed to refund $100 for me to refinish it at some point and for the overall condition of the table.

Overall the transaction went very smooth. Gary handeled the discrepency in the condition of the table very well. I also personally feel he has treated Matt fairly and if it were me I wouldn't with want to speak or deal with him anymore either.
 
Like I said it's over

Looks like Jedi got his way and I am the bad guy ?
I told ya that I did not have any bad feelings just thought
you should not have told me one thing saturday
and another the next day . The table is great but the
cloth and installers suck. Over is over I have no more
input . It was just a comedy of errors and I played the nice
guy about it and got the bad end . What comes around goes
around and if Gary did not do me wrong he is in the clear
but if he did then it will get back to him .
God Bless I' outta here
Matt
Oh and BTW
I would never cuss anyone out or threaten them unless they
did it to me 1st .So chew on that and I think maybe someone out there will
see the real deal .:D
 
Matt90 said:
Looks like Jedi got his way and I am the bad guy ?
I told ya that I did not have any bad feelings just thought
you should not have told me one thing saturday
and another the next day . The table is great but the
cloth and installers suck. Over is over I have no more
input . It was just a comedy of errors and I played the nice
guy about it and got the bad end . What comes around goes
around and if Gary did not do me wrong he is in the clear
but if he did then it will get back to him .
God Bless I' outta here
Matt
Oh and BTW
I would never cuss anyone out or threaten them unless they
did it to me 1st .So chew on that and I think maybe someone out there will
see the real deal .:D
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Don't see you a "bad guy" per se, just dumb, dumb, dumb. I simply cannot fathom WHY ON EARTH you brought this issue here to this board. From all I can tell reading both sides, Gary looks to have been TOTALLY IN THE RIGHT to break off communications with you. If you wanted a perfect table and work, then you should have headed over to the Brunswick dealership and shelled out the $5000+ for a new one. But instead, you wanted the best table you could get in that $1200-$1500 price range, which obviously is used, might require a little TLC on your part, and even a little $ out of pocket. If you don't like the cloth and installers, shell out a little dough and get some to your liking (if that's even possible). You got a great table at a great price even if it came with cloth that looks like burlap on top of it. Again, I cannot understand the idiocy in posting this here. :rolleyes:
 
Matt90 said:
Looks like Jedi got his way and I am the bad guy ?
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Yes, that is correct. And apparently you like to play the victim, too. But that's okay, you keep throwing in the occasional "God Bless" in your writings, so I guess you must be a great, moral person :rolleyes:
 
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Hey matt now it's time to enjoy your very own table..just think of the fun and extra practice you will be getting..BUT MOST OF ALL when you play everytime think of the money you are saving by not going to a hall...table time price,snacks gas to hall ect..when you think about it your table will be paid for in just a few short months....plus if/when you ever sell it,it will still fetch a price probably what you paid for it !!!!!! enjoy.....:)
 
Jedi V Man said:
I have never screwed a single person over in my entire life.
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That is a very impressive lifetime achievement...remember that one for St. Peter.

Regarding the few posters who are leery about doing deals here, problems can occur regardless of where you make a deal. Everyone I have dealt with here, or even discussed deals that didn't complete, were at least as pleasant as non-forum deals.
 
I love to haggle, bargain, and wheel, & deal. personally i think you should have done this with the Cue Dealer, IF you were really interested in the Cue to Cue with a little CASH Deal.

Ask yourself when was the last time you bought a CAR, and Signed on the Dotted line with out shopping, and wheeling & dealing:confused:

When I shop foor a Car I have been called everythnig from "Ballbuster", and worst by salesman. Because I am taking commission from them. ;)
 
To end this ordeal, I never once Promised Championshp Tour Edition Cloth. I said it would be a nice cloth like Mali or basic Cahmpionship cloth.

Honestly, Tour Edition cost me $25.00 more than Simonis. Ans I offered him Simonis for an extra $75.00 upcharge and he declined it and said the regular cloth would be fine.

Why would I charge extra for Simonis yet GIVE the more exspensive cloth away for the same price?

For the record, I did not "Get what I wanted" I wanted Matt to be as happy as the other 2 individuals were. But he is not, and it is due to a situation WELL beyond me controll, and for that I can do nothing.

Had he not threatened the Mechanic, the Mechanis would be there tomorrow morning as they originally discussed...

Cant win for losing.

:(
 
runscott said:
That is a very impressive lifetime achievement...remember that one for St. Peter.

Regarding the few posters who are leery about doing deals here, problems can occur regardless of where you make a deal. Everyone I have dealt with here, or even discussed deals that didn't complete, were at least as pleasant as non-forum deals.
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I'm sure you are right with the vast majority of people on this forum and e-bay as well, but I have seen some threads where people went psycho over what IMO was a very minor problem with a cue. I seems that if I hand a cue to someone, let them play with it, inspect it, roll it etc. and after that they agree to buy it, there will be less potential of future whining about it.
 
Just drop it

As we say in the country " A kicked dog will bark"
I was not the one who brought this issue here . I gave Jedi
the room to call me or PM me even if he told me sorry I can't
help ya . However Jedi brought it up here 1st and got
it all stired up . I only stated my side of the story and said it is forgiven
and droped it . Bottom line I got stuck . In Jedi's defense I did
get a good table at a good price . His installers we a bunch of goofs
and brought some cheesy cloth that I may be able to donate to put
put golf and games . Again they did a lousy job and I did not get the cloth
that Jedi said he was sending (cham pro tour) he did say it would be an
extra 75-100 for simonis. I could of even understood the miscommunication
if he would have sent standard championship and not this stuff ??
I will not post about this again and would like to commend Jedi for
the excellent job he and whoever else he got to post about this did
of making some one with a real problem look like a whinner . Jedi
promised me not to leave me out in the cold about it and to make it right .
I get people in my business who sometimes get irate / pissed but I
still make the job right for them even if my personal opinion is that they are
an asshole .Just for the record I never threatend Jedi just the damn instaler
who was doing the same to me at the time . I had a good week at work
and hope when it all comes together I make enoguh to cover the cost
of getting the job done right !
 
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