What would you do if you received a cue with shafts thinner than advertised?

skierlawyer

skierlawyer

AzB Silver Member
Silver Member
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
 
Some people may not have a set of calipers that are metric. Could have missed on the conversion. Myself I like thinner shafts so would probably keep the cue.
 
His caliper must be really off. Yes I would definitely do the same as you did. Unless its a very desirable cue and new shafts could easily be built from the original builder or in the event that builder is no longer around, get the successor.

Glad you are getting your refund tho, been reading bout a lot of bad cue deals on AZB lately.
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
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the smaller the better the more convenient bridge location for minimum deflection, if it was the other way around i would send it back. I can buy from you i guess? what is the price?
 
I've got a new caliper set if you need a second opinion.
12.0 / 12.3 should of been posted, that's pretty skinny.
 
Hell yes I would get a refund. Shafts that skinny make them not only unplayable for most people but devalue the cue greatly.
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
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For an antique or collector cue, I wouldn't care.

For a playing cue, I use aftermarket shafts anyway, so I still wouldn't care.

For resale alone, I would care because skinny shafts limit the market.

In terms of being surprised about an incorrect measurement, don't be. I've actually had people miss the LENGTH of the cue by as much as 3 inches!
 
1mm is. 03934 in or roughly 40 thousandths. Doubt you can see that with naked eye. Plus if You don't use calipers a lot you can just about make them read what you want to want them to by how tight you squeeze them
 
If it was a cash deal , Let the man know the shafts are a lot thiner then you said and see if you can give you some cash back to help you get new shafts for the cue , That's if you real like the cue ...
 
Mistakes happen, its how sellers respond that counts. Sounds like you told the seller you were not satisfied with what he sent you and he responded with a complete return for refund. Sounds like he is doing all he can for you (other than go back in the time and not make the mistake). I'd just be glad that the guy didn't claim the post office did it an transit and you should file an insurance claim and move on to the next deal.

Thanks

Kevin
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
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I feel your pain.I recently had a cue with an issue
but stupid me gave my feedback without checking the cue first.The cue is beautiful but has a rollout in the joint area.Its pointless to make to big of an issue,cause at the end of it both party's usually look kinda shitty.I just bit the bullet and thats that.Unless its something that is utterly horrific,don't sweat it.Goodluck
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
Click to expand...



My thoughts are that you should not started a thread until your promised repayment was not sent. Mistakes happen and if the seller lives up to his end of it there is no harm / no foul, if the guy was a Scammer to would not have a agreed to a refund.

Just my opinion, and hope the seller follows through with what he said he would do.
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
Click to expand...

i havent read any other post but yours....:embarrassed2:
heres my 2 cents worth
if you get your money back in a timely fashion
then at least the seller has some credibility and deserves the benefit of the doubt for his calipers being "off"....
i would let it be known who it was so others could be alittle more meticulous when recieving cues from him
 
skierlawyer said:
Suppose a cue is advertised on AZB. It is listed as having two shafts at 12.5 and 12.7 mm. You receive the cue and the shafts look thin. You take out your caliper and they actually measure 12.0 and 12.3mm at the top of the ferrules and 11.9 and 12.03mm at 6 inches below the tip. Would you return the cue and request a refund?

I had this situation recently and the seller agreed to a refund, the cue is in transit back now, and the refund is promised upon receipt of the cue. I've had perfect luck so far buying cues on AZB and this was my first issue. The seller claims his calipers must be "off". I'm keeping calm cool and collected about the entire situation, but I'm disappointed.

Your thoughts?
Click to expand...


The seller seems to have reacted correctly. Seems straightforward to me.

Errors happen. The reason is less important.

We are not defined by the problems we have in life so much as we are by how we handle them...

Even a tiny bit of grit can throw off the zero of your digital calipers if you zero them with the grit on them.

.


.
 
Credibility issues aside, this is a common problem. Unfortunately almost everyone out there sands their shafts when they really shouldn't. There are better ways to deal with chalk and grime on shafts. Having said that, it looks like this case is working out fine, and if it is to be a playing cue, I would do the same as you.
 
manwon said:
My thoughts are that you should not started a thread until your promised repayment was not sent. Mistakes happen and if the seller lives up to his end of it there is no harm / no foul, if the guy was a Scammer to would not have a agreed to a refund.

Just my opinion, and hope the seller follows through with what he said he would do.
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Let me clarify. I did not start this thread complaining about a seller. I have NO PROBLEMS with the deal. (as of yet anyway). If you read my OP you would see I merely asked what others would have done. I was curious because I didn't know if shafts being too thin was a valid reason for a return. I don't want to be too picky but I don't want to get a raw deal either. It seems from the responses, I was justified in returning the cue, while many others would have just lived with it or gotten another shaft. Thank you.
 
kvinbrwr said:
Mistakes happen, its how sellers respond that counts. Sounds like you told the seller you were not satisfied with what he sent you and he responded with a complete return for refund. Sounds like he is doing all he can for you (other than go back in the time and not make the mistake). I'd just be glad that the guy didn't claim the post office did it an transit and you should file an insurance claim and move on to the next deal.

Thanks

Kevin
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This is exactly what should happen, but sometimes it doesn't ..:)
 
Shafts

I would have done exactly what you did. I do not like too small of a tip, and it would definately be a problem with me.
 
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