Hello Community, i added some correspondence to keep you informed. Build your own opinion.
27.03.2008 SENT TO SALUC EMAIL
31.03.2008 SENT TO SALUC EMAIL
03.04.2008 SENT TO SALUC EMAIL
09.04.2008 SENT TO SALUC EMAIL plus Form over Webite
Hello,
I am a pool player in germany and i own some sets of Aramith balls.
So i own a TV CUP PRO Cueball. I break with a a ll in one / phenolic tip.
After some breaks, the cueball gets a "halfmoon dent". It _really_ damages the Whiteball.
So i have some questions.
1. Have you researched that problem? Resolves?
2. You manufacture the brunswick Centennial balls ?
2.a (There) is the Dent problem more distinctive?
2.b Are there limitations to use Centennial balls in a mechanic ball
cleaner (special coat?)
Thank you for answering my questions.
Also available at the web:
Brunswick
http://83.236.206.179/privat/Pool/BrunswickWhite1.jpg
http://83.236.206.179/privat/Pool/BrunswickWhite2.jpg
http://83.236.206.179/privat/Pool/BrunswickWhite3.jpg
Aramith TV
http://83.236.206.179/privat/Pool/AramithTVWhite1.jpg
http://83.236.206.179/privat/Pool/AramithTVWhite2.jpg
http://83.236.206.179/privat/Pool/AramithTVWhite3.jpg
http://83.236.206.179/privat/Pool/AramithTVWhite4.jpg
regards
09.04.2008 from Saluc
Dear Sir,
We are transferring your e.mail to the person in charnge of the European
market.
He is presently on a business trip abroad. He will answer your request upon
his return to the office, end of April.
Best regards
ARAMITH – BELGIUM
29.04.2008 SENT TO SALUC EMAIL
Hello Ms. XX,
sorry for bothering you, but i am still waiting for a response.
regards
19.05.2008 SENT TO SALUC EMAIL
Dear Sirs and Misses,
this email was sent 6 times over MONTH:
via Email 27.03. via Email 31.03. via Email 03.04. via Email 09.04.
isnt it ridiculous?
20.05.2008 FROM SALUC
Dear Mr XX,
I apologize to be so late in my response.
Your question is not ridiculous at all. But unfortunately, we call this
appearance in our balls as the sign "comma" (,). And those balls have
undergone somehow an evident misuse. There is somewhere in/on the billiard
table a metal piece (a screw or a nail) which hit the ball.
If not, we need the ball to analyze it.
You can send it to me:
XXX ADRESS
20.05.2008 SENT TO SALUC EMAIL
Dear mr. X,
well, be absolutely sure that this marks are ONLY from a phenolic tip.
No misuse possible.That Centennial-whiteball is/was absolutely new.
---------
> > 1. Have you researched that problem? Resolves?
> > 2. You manufacture the brunswick Centennial balls ?
> > 2.a (There) is the Dent problem more distinctive?
> > 2.b Are there limitations to use Centennial balls in a mechanic ball
> > cleaner (special coat?)
Kind regards
30.05.2008 SENT TO SALUC EMAIL
Hello,
So please excuse my Consistency.
After 10 days, also my second mail. Well, Saluc is the biggest Ball Company and not able to answer a few simple questions? What can i do to get (more) answers?
30.05.2008 from Saluc
Dear Mr. XX,
Be absolutely sure that we reproduce the same marks when the ball hit a
metal piece. If not, we need the ball to analyze it. You can send it to me:
ADRESS
What kind of mechanical ball cleaner do you use?
What kind of cleaner product do you use?
Regards, name
30.05.2008 SENT TO SALUC EMAIL
Hello Mr XX,
> Be absolutely sure that we reproduce the same marks when the ball hit a
> metal piece.
I totaly agree ( but the marks are smaller)
I do not use a mechanic ball cleaner.
And a absolutely out of the box breakball has that mark after a break.
I did not hit the whiteball 100% (aprox 90%, but not a bad hit)
Then the Whiteball is marked.
I say: it is absolutely SURE that comes from Phenolic Tips. Those marks are visible around the Planet. So i ask again. please ...
In my opinion it is a scandal that you can damage Balls with "normal" use.
And please believe me, that is coming from the Phenolics.
...
> > > 1. Have you researched that problem? Resolves?
> > > 2. You manufacture the brunswick Centennial balls ?
> > > 2.a (There) is the Dent problem more distinctive?
> > > 2.b Are there limitations to use Centennial balls in a mechanic
cleaner ( it has nothing to do with the "MARKS" Problem)
...
05.06.2008 SENT TO SALUC EMAIL
06.06.2008 SENT TO SALUC EMAIL
11.06.2008 SENT TO SALUC EMAIL
17.06.2008 SENT TO SALUC EMAIL
25.06.2008 SENT TO SALUC EMAIL
30.06.2008 SENT TO SALUC EMAIL
Hello,
So please excuse my Consistency, again and again ;-)After 10 days, also my (1-9) mail. Well, Saluc is the biggest Ball Company and not able to answer a few simple questions?
What can i do to get (more) answers?
--ADDED PREVIOUS MAIL
25. 06. 2008 from Saluc
Mr XX,
You have received an answer some weeks ago.
I'm sorry you seem not happy with.
So what can I do for? ....
So ... I said some weeks ago: send me the ball for analyse in case you do
not think it is a misuse.
I gave you an answer I gave you a possibility to go further in case of
disagreement.
Statically, after reception of balls and analyze, all are normal.
But we cannot say what you have done with it.
But we can reproduce the same defect when we hit the ball against a metal
piece.
Your ball came from a production batch of thousands, all identical; in the
case this batch is bad, Saluc should have got thousands of claims.
Regards,
30.06.2008 SENT TO SALUC EMAIL
Dear Mr. XX,
i said it is 100% not a MISSUSE. And people ALL OVER THE WORLD are recognizing those dents. It is nothing special with that ball. Why? Users around the world report that effect. Ok, i will send you that ball. (Costs more Shipping than a new ball).
Do you manufacture the Brunswick balls to? There is the same effect. And i guess there is a different "coat" than the Aramith-TV-Pro balls.
And also yes, this can come from nails in the pockets, but you could believe me, not in my case. A brand new out of the Box Whiteball, never gone in a pocket, never gone of table, had those dents. So it is ABSOLUTELY sure, that my Phenolic Tip has made those Dents. ( my pockets are screwed with hidden screws)
Well my Tip is normaly rounded, nothin special on my Gulyassy break cue.
May you go to a poolhall where sportsman play (Phenolics) and watch out for the dents in the Whiteball. Cheaper china balls are not vulnerable till now.
In many Internet-forums around the World are many many users on edge to hear your statement.
And i guess, that "Problem" is totaly new to Saluc.